2002 04 maintenance

Information about 2002 04 maintenance

Published on November 19, 2007

Author: Jolene

Source: authorstream.com

Content

Hardware Depot Maintenance:  Hardware Depot Maintenance National Restaurant Association Management Information Systems Executive Study Group Michael Clark Restaurant Systems Director Buffets, Inc. Agenda:  Agenda Company Overview Buffets Environment Methodology for a Depot Program Vendor Depot Programs Company Overview:  Company Overview Started in 1983 in Richfield,MN Merged with HomeTown Buffets in 1996 Management lead LBO took Buffets private in September 2000 Company Overview:  Company Overview Buffet Concepts Old Country Buffet Country Buffet HomeTown Buffet Country Roadhouse Buffet & Grill Soup n’ Salad Unlimited Granny’s Buffet Company Overview:  Company Overview Steak House Concepts Original Roadhouse Grill Tahoe Joe’s Company Overview:  Company Overview Buffets Environment :  Buffets Environment Buffet Concepts Dell PC Okidata office printer Panasonic 7500 QS1.1 Epson TM200D Printers Panasonic Cash draws Telequip Coin changers Buffets Environment :  Buffets Environment Steak house concepts POS NCR 7453 6 – 9 FOH terminals per site running Win95 Compaq BOH Windows NT server 7 restaurants - 56 total terminals Epson TM200B kitchen printers NCR On-site annual maintenance Buffets Environment:  Buffets Environment Steak house concepts POS Jaguar 7 – 9 FOH terminals per site running Win95 Dell BOH Windows NT or Win2k server 15 restaurants - 123 total terminals Epson TM200B kitchen printers Depot maintenance Methodology for a Depot Program:  Methodology for a Depot Program Identify the specific equipment Panasonic 7500 registers Panasonic Cash Drawers & Parts Epson TM200d Receipt Printers Epson TM200b Receipt Printers Epson T88II Ithaca 80 plus Coin Changers Jaguar 5000 Methodology for a Depot Program:  Methodology for a Depot Program Determine the equipment life cycle Establish equipment life Estimate equipment failure rate Methodology for a Depot Program:  Methodology for a Depot Program Estimate the repair time for each piece of equipment Self repair Outsource Service contracts Time and Material Methodology for a Depot Program:  Methodology for a Depot Program Determine a shipping time line Overnight to the restaurant Time for the equipment to be installed Return to corporate or third party repair center Return to spare pool location Methodology for a Depot Program:  Methodology for a Depot Program Establish Service Level agreement with operations Mission critical – 24 hours Everything else – 48 hours Managers will be available and perform in store tasks Methodology for a Depot Program:  Methodology for a Depot Program Determine the skills need to support the Depot program Inventory tracking Vendor relationship management PC repair Build Manager self-help enabled restaurants Third Party – Depot Program:  Third Party – Depot Program Okidata Laser Printers Purchased additional 2 year warranty Dell Computers Purchased 3 year support agreement Purchased 2 year extension Buffets equipment totals:  Buffets equipment totals Questions ?:  Questions ?

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