Published on November 6, 2007
JPMorgan Chase Commercial Card Solutions: State of Texas Procurement Card Reissue Tele-conference JPMorgan Chase Commercial Card Solutions Today’s Agenda: Today’s Agenda Overview of the JP Morgan Chase Re-branding Strategy The New JP Morgan Chase Card Design for the State of Texas Procurement Card JP Morgan Chase Reissue Process Phase I Phase II Other Details Timeline & Key Dates Q&A JP Morgan Chase Reissue/Re-branding Strategy: JP Morgan Chase Reissue/Re-branding Strategy The new JP Morgan Chase card design will be in place by July 1, 2005 Any new account or reissue processed after July 1, 2005 will be issued the new JP Morgan Chase card This includes reissues for expiration, lost/stolen, embossing changes, damaged cards, etc. Most State of Texas cards expire August 2005 and will be reissued with the new JP Morgan Chase card design. Cards that expire August 2005 are good through August 31, 2005 The New JP Morgan Card Design: The New JP Morgan Card Design Procurement Card Reissue Process – Phase I: Procurement Card Reissue Process – Phase I Phase I - Pre-reissue / Evaluation Process Cards will be evaluated and flagged for reissue on June 19, 2005 if they meet the pre-reissue criteria. All procurement cards will meet the pre-reissue criteria except those that fall into the following categories on June 19, 2005: Individual accounts that are over the credit limit The PA can call Customer Service to get these cards manually re-issued Procurement Card Reissue Process – Phase II: Procurement Card Reissue Process – Phase II Phase II – Card Reissue Process File of cards will be pulled on July 5, 2005 for the August reissue based on two criteria: Card is flagged for reissue (based on June 19 evaluation) Card is open If the card is closed for any reason on July 5 when the file is pulled, the card will not be reissued – even if it has been flagged for reissue during the pre-reissue evaluation. P Card Reissue- Other Details: P Card Reissue- Other Details Cards will be issued with the same 16-digit account number with same MCC restrictions and limits as today. Only the look of the card, the CVV2 security code and the expiration date will change 24 months from date of reissue, i.e. July 2007 Entity name & agency number (Name Line 2) will be the same as it is currently. Reissue cards will be BULK SHIPPED to the PA unless you have requested otherwise. The new card will need to be activated by the cardholder once received by calling the activation number provided on the card sticker. Once the new card is activated, authorizations will no longer be approved on the old card. Old cards MUST be destroyed. Because the expiration date will change, you will need to update vendor files for any automatic payments or debits to your card once your new card is activated. P Card Reissue: Cardholder Communication: P Card Reissue: Cardholder Communication The new JP Morgan Chase card design as well as the reissue criteria should be communicated to your cardholders. Prevent them from mistaking the new card for an unwanted solicitation that may cause them to discard the new card. Help them understand why: They may have received a reissue card that had been closed after July 5. Even though the card was reissued, it will still be closed and cannot be used. They may have received a card without requested embossing changes made after July 5 They may not have received a reissue card at all ( in the case of an over the limit). **The PA can call to get these cards manually reissued. P Card Reissue: Cardholder Communication: P Card Reissue: Cardholder Communication JP Morgan Chase will assist by including a statement message on p-card memo statements beginning with the July 05 statement and ending with the March 06 statement “Is your card expiring soon? Your card will be good through the last day of the expiration month. Look for your new JP Morgan Chase branded card to arrive by the 15th of the expiration month.” P Card August Reissue Timeline & Key Activities: P Card August Reissue Timeline & Key Activities June 19 Phase I - Pre-reissue / Evaluation By June 27 Make final maintenance changes to cardholder accounts or card delivery instructions. July 5 Phase II – Reissue Cards Created July 5 Statement messages begin to run July 05 - March 06 July 15-20 JP Morgan Chase Bulk Ships cards to PA address on record August 15 Cardholder receives cards no later than this date JP Morgan Chase Reissue Timeframes by Month: JP Morgan Chase Reissue Timeframes by Month Question & Answer: Question & Answer Is there some report that will tell the status of the cards after June 19 so that we can tell if they will be automatically re-issued? You can run statement reports in SDOL or Pathway Net to provide the balance that has been posted on your cards from June 7 (beginning of June cycle) through June 19th to determine if you have procurement cards that are over the limit as of that date and will not be automatically re-issued. Will the new procurement cards be the same color as the new travel cards? No. The new JP Morgan Chase P-card will be a teal green color. The new JP Morgan Chase Travel card will be a silver-blue color. Both will have the State of Texas logo in black. You stated during the presentation that if new cards come to the PA, then we are set up for Bulk Ship and the re-issue cards will also come to the PA via Bulk Ship. Our lost/stolen cards go directly to the cardholder but the new cards come to me. How are we set up for the re-issue? If you receive NEW cards via bulk ship, then your re-issue cards will also be delivered via bulk ship. Lost/Stolen cards are considered replacement cards (vs. new/reissue) and are always mailed directly to the cardholder unless you specify differently when reporting the card as such. Are the new JP Morgan Chase commercial cards the same color as JP Morgan Chase’s consumer/personal cards? JP Morgan Chase has a variety of consumer card designs on the market, depending on the type of card (rewards, check cards, etc). Our JP Morgan Chase commercial products card designs are unique to commercial card and can be differentiated further by the word “Purchasing” in the upper left hand corner. Question & Answer: Question & Answer If I set up my account to have all cards go bulk ship for the re-issue, will my new cards requested after that point then go bulk ship as well? Yes. Once you set up your account to go bulk ship, it will do so until you request otherwise. However, replacement cards such as lost/stolen or additional cards such as embossing change replacements and replacements for damaged cards will continue to be mailed direct to the cardholder unless you specify differently when requesting the replacement. What is the customer service number that cardholders call to get balance and other information on their card, is it on the statement? The customer service number, 800-890-0669 appears on the statement as is also on the back of the card. For how long will the new cards be good? When will they expire? The cards will expire 24 months from when they are issued. When will the new cardholder application forms be available? New forms will be available on the TBPC website by July 1, 2005 Will our on-line system (SDOL or Pathway Net) change? Your on-line system will not change at this time. What is a statement message? A statement message is a notice that is printed on individual billing and memo statements received by cardholders. Statement messages appear in the statement message section of the bill which is just below the cardholder address. Question & Answer: Question & Answer What is a procurement card memo statement? A memo statement is a statement that is available for corporate billed accounts that provides the cardholder with their transaction information for the cycle. A memo statement looks very similar to a bill but it always reflects a $0 amount due. PAs have the option of turning statements on or can leave them turned off. How will cards that are returned undeliverable be handled? Normally, when cards are returned we destroy the card and await a call from the PA with a good address. For this August re-issue, we will contact the PA with any cards that were undeliverable by August 15, 2005. Because we are getting new cards, will there be duplicate entries for each account in SDOL or Pathway Net? No. Since the account numbers are the same and only the expiration date and CVV2 security code are changing, there will not be duplicate entries in your reporting tools. Will temporary closed (T2) accounts be re-issued? No. Only open accounts will be re-issued. Any account closed for any reason on July 5 will not be re-issued. However, you can call customer services to get an account that has been closed temporarily manually re-issued. Can the cardholder activate the card as soon as they receive it? Yes. A cardholder can activate their new card as soon as they receive it even if they do so before the old card actually expires. However, once the new card is activated, the old card will not be good and will not accept charges (I.e. it will decline). Question & Answer: Question & Answer How will Bulk Ship cards be sorted? Cards sent via bulk ship will not be sorted in any particular order. When you say that cards over the limit will not be automatically re-issue, are you talking about individual accounts or corporate accounts? Individual accounts under your procurement card program. Will we receive CEU credit for attending this teleconference? This teleconference does not meet the qualifications for CEU credits because attendance can not be documented. When does the State of Texas Credit Card contract with JP Morgan Chase expire? The base contract ends June 2006. However the State of Texas has 3 one-year renewal options that could extend the contract as far out as June 2009.