A dose of user research: techniques to get the team involved in the UX design process (UX in the City: Oxford, 2016)

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Published on April 2, 2016

Author: MarianaMota5

Source: slideshare.net

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1. @MARIANAMOTA

2. UX OXFORD @MARIANAMOTA

3. Are you crazy? I can’t do that! ” - developer “ @MARIANAMOTA

4. This looks nothing like the design I made! ” - designer “ @MARIANAMOTA

5. US THEM @MARIANAMOTA

6. Designing or developing 
 in isolation 
 is not an option. @MARIANAMOTA

7. US @MARIANAMOTA

8. THE PROJECT TEAM @MARIANAMOTA

9. @MARIANAMOTA

10. @MARIANAMOTA

11. @MARIANAMOTA

12. Teams Techniques Communication @MARIANAMOTA

13. oxfordcc.co.uk

14. @MARIANAMOTA

15. @MARIANAMOTA

16. https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/ GOV.UK

17. @MARIANAMOTA

18. UX PROJECT LIFECYCLE @MARIANAMOTA

19. Meet users early and often. @MARIANAMOTA

20. ETHNOGRAPHIC RESEARCH Oxford Computer Consultants running user interviews for National [email protected]

21. Mariana
 UX Designer Mark
 Project Manager Reynold
 Account Manager Tim
 Developer ETHNOGRAPHIC RESEARCH Oxford Computer Consultants running user interviews for National [email protected]

22. Paul
 Support and training Mariana
 UX Designer Ant User USER INTERVIEW Oxford Computer Consultants running usability testing at Bath & North East Somerset [email protected]

23. USER RESEARCH STREAMED BACK TO THE OFFICE @MARIANAMOTA

24. @MARIANAMOTA

25. USER FLOW @MARIANAMOTA

26. @MARIANAMOTA

27. User flow QUESTION - MISSING - IDEA @MARIANAMOTA

28. QUESTION - MISSING - IDEA @MARIANAMOTA

29. User flow Wireframes QUESTION - MISSING - IDEA @MARIANAMOTA

30. http://www.romanpichler.com/tools/product-canvas/ THE PRODUCT CANVAS

31. THE PRODUCT KANVAS @MARIANAMOTA

32. User groups User flow Sketches Sprint goal Sprint tasks MetricsProject goal @MARIANAMOTA

33. SKETCHING @MARIANAMOTA

34. http://whatisdesign.net/wid/what-is-design-according-to-bill-buxton/

35. Feel comfortable sharing unfinished work. @MARIANAMOTA

36. STAKEHOLDER WORKSHOP @MARIANAMOTA

37. http://plans-for-retrospectives.com/ PROJECT RETROSPECTIVES

38. Verbal communication: Facilitator & Leader

39. Facilitator language • Warm and neutral • Active listening • Passive and inclusive tone “How about…” “Maybe we can…” “What if…” @MARIANAMOTA

40. Leader language • Competence • Expert • Direct and muscular language “That’s absolutely right, and here’s why…” “I completely agree because…” “This is my plan…” @MARIANAMOTA

41. When asking for feedback:
 • State clearly: 
 Where you are at
 What you expect feedback on • Ask clear questions • Explain the rationale for your decisions @MARIANAMOTA

42. When giving feedback: • Ask the current status of the design • Question first. Comment last. • Explain technical challenges • Don’t refer to your personal taste. 
 Refer to the briefing and user research. @MARIANAMOTA

43. Avoid: “I don’t like it.” “Can’t do it” 
 (without explaining why) @MARIANAMOTA

44. Go back to the brief. Gerry Leonidas in an interview for Talking Design

45. Designers need to know the ‘why’s.

46. How many designers does it take to change a light bulb?

47. Answer: Does it have to be a light bulb? How many designers does it take to change a light bulb?

48. “Give it 5 minutes.” https://signalvnoise.com/posts/3124-give-it-five-minutes

49. “If someone loses, you did it wrong” When negotiating… http://www.artofmanliness.com/2011/05/11/how-to-haggle- like-your-old-man/

50. Communication tools

51. Github Photo: https://help.github.com/assets/images/help/pull_requests/conversation.png

52. Jira

53. Trello

54. Trello

55. Sqwiggle

56. But let’s not settle.

57. But let’s not settle. We work with technology.

58. But let’s not settle. We work with technology. It’s always changing.

59. But let’s not settle. We work with technology. It’s always changing. This process will change.

60. So, Let’s keep meeting up, discussing, improving.

61. So, Let’s keep meeting up, discussing, improving. Regularly.

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