ABIBL Intro 3

Information about ABIBL Intro 3

Published on August 8, 2014

Author: foccin

Source: authorstream.com

Content

PowerPoint Presentation: INTRODUCTION Aditya Birla Insurance Brokers Limited Our Group: The Aditya Birla Group is India's first, truly multinational corporation. A US $ 61 billion conglomerate, the Aditya Birla Group is in the league of Fortune 500. An extraordinary force of over 125,000 employees from 25 nationalities – a GLOBAL culture. Over 50 per cent of its revenues flow from its operations across the world – 72 manufacturing locations in 4 continents. Beyond Business – the group is a caring, responsible corporate citizen actively engaged in welfare programs for the benefit of marginalized people. The Best Employer in India and among the Top 20 in Asia adjudged by the Hewitt-Economic Times and Wall Street Journal study 2007. Our Group 3 of X ADITYA BIRLA FINANCIAL SERVICES GROUP : ADITYA BIRLA FINANCIAL SERVICES GROUP BRAND PRODUCT Aditya Birla Finance Ltd. Non-Banking financial company (NBFC ) Birla Sun Life Insurance Company Ltd. Life Insurance Solutions Birla Sun Life Asset Management Company Ltd. Mutual Fund Aditya Birla Money Mart Financial Planning, Wealth Management, Investment Solutions. Aditya Birla Insurance Brokers Limited Non-life Insurance Advisory Services Aditya Birla Capital Services Private Equity Aditya Birla Money Share Broking & Depository ABOUT ADITYA BIRLA INSURANCE BROKERS LIMITED : Aditya Birla Insurance Brokers Limited is a leading General Insurance Intermediary in India. We handle an annual premium in excess of Rs.300 Crores. Headquartered in Mumbai, we have branches in Delhi, Kolkata, Hyderabad, Chennai, Pune, Ahmedabad, Bangalore, Bhubaneswar – more are planned. ISO Certified for General Insurance Broking Operations Optimum employee strength to deliver dedicated result oriented service at client’s doorstep - more than 130 employees across the country Technical expertise in insurance as well as risk management – with more than 250 years combined domain experience. ABOUT ADITYA BIRLA INSURANCE BROKERS LIMITED 3 of X Mission statement – To deliver superior value to our customers, shareholders, employees and society at large PowerPoint Presentation: 3 of X ROLE AS A SPECIALIST BROKER PowerPoint Presentation: 3 of X OUR SPECIALIZED OFFERINGS Specialized verticals for Liability & Credit Insurance and Employee Benefits Insurance Audit With Industry Benchmarking Policy Structuring Quote Procurement, Negotiation & Comparative Analysis Insurance Placement: Assistance in choosing a credible Insurance Partner as well as TPA Policy Due – Diligence & Administration Claims Management Exclusive Client Based Services PowerPoint Presentation: 3 of X OUR SPECIALIZED OFFERINGS Insurance Audit: We will understand your risk, insurance programme philosophy and Audit the policy in the light of the same. Policy Structuring: We will assist in structuring the policies based on a systematic approach. Quote Procurement, Negotiation & Comparative Analysis Prepare comprehensive Underwriting Submission to best represent you in the Insurance market. Our long standing relationship with various Insurers and high volume business serves us with an upper hand in the process of negotiating the best terms for you in order to finally present you a value proposition. Presentation with Comparative Analysis comparing Programme Cost quoted by various Insurers, Terms offered, Carriers, Strength & Credentials of the Insurance Carriers. PowerPoint Presentation: 3 of X OUR SPECIALIZED OFFERINGS (cont..) Insurance Placement: Assistance in choosing a credible Insurance Partner Based on comparative analysis of quote submissions of various insurance carriers we will work closely to finalize the Insurance Carrier(s) for various Insurance covers. Policy Due – Diligence & Administration Policy Issuance - The Policy documents will be delivered within 15 days from the receipt of the complete information & Payment. In the interim we will arrange for a Held Cover Letter as per the policy conditions. Due Diligence - Policy once issued will be ratified to confirm adherence to the “ Scope of Coverage ”. Review Meetings: We will meet every Month to take an update on the service quality. Database Management: We will assist in the entire database management as follows: Enrollment Processing Addition & Deletion Endorsements Data Mapping OUR SPECIALIZED OFFERINGS (cont..): Claims Management : We work on the philosophy of One Stop Solution in claims management i.e. from intimation to settlement by our specialized claims department. Ensure Claim Settlement within set TAT Scrutiny at first level is done by us. Deficiency Intimation over mail. Liasoning with the all parties concerned. Troubleshooting in denial / partial authorization or a delay in reply. With our in depth experience on handling such matters coupled with the access & relationship we share with the Insurers & Surveyors / Loss adjusters helps in getting quick & fair addressing of any escalation. All MIS reports like Premium Register & Claims Tracker will be maintained by us on your behalf and will be presented with great detail once in a quarter. OUR SPECIALIZED OFFERINGS (cont..) ABFSG Distribution Network: ABFSG Distribution Network 1400 + contact points Can help in training, claims management, renewals, etc. ABIBL Future Plans - Motor: ABIBL Future Plans - Motor Non-Life end to end online sales portal supported by a dedicated 24*7 call center 24*7 Claim Management System for the retail channel Distribution through Aditya Birla Money Mart & Aditya Birla MORE stores at 250 locations Geographical expansion for the retail direct business. Online portal for policy issuance Support From ABIBL - Motor: Support From ABIBL - Motor Dedicated Manpower/Team for Training, Distribution & Management Help desk 4 Pronged Service Interface - Branch, Email, Letter, Customer Service Desk Renewal Management Claim Servicing & Data Management Part investment and assistance in software development and installation. Lucrative Customer loyalty programme Insurer selection - process: Insurer selection - process Quantitative data: Market presence Presence in Mis-D space Solvency margin Claim settlement Dealers survey Qualitative data: Local support Support from senior management Business assertiveness ABIBL Analysis and Recommendation Corporate Clients - Motor: Corporate Clients - Motor Claims Servicing: Claims Servicing Constant coordination with Insurance Company for Float Fund arrangement / Endorsements / Claim discussions. Constant coordination with TPA for claims settlements / data management. Frequently Asked Questions prepared for client’s employees which could be referred through intranet. PowerPoint Presentation on Health Insurance designed client’s employees to understand Cashless / Reimbursement claims procedures in detail along with the policy coverages. Physical ID Cards / E-Cards to be arranged on timely basis through TPA. Deficiency Letters/Claim Settlement Letters routed to client coordinator/employees (e-mail id’s of employees required) via mail/hard copy with a copy marked to client coordinator. Claims Servicing - GMC: Claims Servicing - GMC TAT – Cashless Claims – 2 to 3 working hours from the time of receipt of Completely Filled Pre-Authorization / Cashless form. TAT – Reimbursement Claims – 10 to 15 working days from the receipt of Complete Claim File. Re-imbursement Claim File Submission – ABIBL shall submit the complete claim file within 1 working day to TPA Duplicate / Correction ID-Cards – ABIBL shall arrange for the same from TPA within 3 working days Admission in Non-Network Hospital – An intimation is a must to ABIBL / TPA Claims MIS & Analysis: Claims MIS & Analysis Cashless v/s Reimbursement Age Group wise Disease category wise Top Ten Disease category wise (Age Group Wise) Relationship Category wise Top Ten Disease category wise (Relationship Wise) Gender wise Category (Male v/s Female) Network City wise State wise category Hospital wise Category Expenses wise category Top Ten Duration of stay (Approximate no. of days employees were hospitalized) TAT for Settled Claims Claims Status Reasons for Deficiency Reasons for Rejection Reasons for Deductions in claims Amount Bifurcation Disease category for Claims (Amount wise break up) Services- General Insurance: Services- General Insurance Understanding the business Competitive quotes Tailor made risk covers Management of risk Liaison between insurance company and the insured Maintain the data Premium reminders Claims facilitation (Help Desk) Claims service MIS analysis, suggestions to curtail claim ratio Major Clients – Employee Benefit: Major Clients – Employee Benefit Rolta Group of Companies IDBI Yes Bank ACG Kale Logistics Roche 19 PowerPoint Presentation: 3 of X Our Focus is to render value added services, help in optimizing risk coverage, negotiate most competitive rates & terms AND assisting in claims settlement Thank You About us Federation of Chamber of Commerce is a Non-Profit-Non-Governmental organization (NGO), Registered with Department of Charity Commissioner. Our mission is to promote commercial interests and promote the development of trade, commerce and industry. Federation is a not for profit bilateral business Chamber which fosters and promotes mutually beneficial relations between various states and overseas through channels of trade and industry. The Federation constantly strives to identify new areas of mutual co-operation and ensure the smooth flow of trade, investment joint ventures and technology. We endeavor to provide a platform for facilitating business and networking opportunities between companies, to promote our members’ interests to key decision makers and to help develop economic and commercial relations between themselves. It provides a dynamic institutional link for the promotion of commercial and economic relations. visit us @: www.foccin.org Contact us @: [email protected] Be with us in twitter: https://twitter.com/foccin Join us face to face us in facebook: http://www.facebook.com/federationofchamberofcommerce : About us Federation of Chamber of Commerce is a Non-Profit-Non-Governmental organization (NGO), Registered with Department of Charity Commissioner. Our mission is to promote commercial interests and promote the development of trade, commerce and industry. Federation is a not for profit bilateral business Chamber which fosters and promotes mutually beneficial relations between various states and overseas through channels of trade and industry. The Federation constantly strives to identify new areas of mutual co-operation and ensure the smooth flow of trade, investment joint ventures and technology. We endeavor to provide a platform for facilitating business and networking opportunities between companies, to promote our members’ interests to key decision makers and to help develop economic and commercial relations between themselves. It provides a dynamic institutional link for the promotion of commercial and economic relations. visit us @: www.foccin.org Contact us @: [email protected] Be with us in twitter: https://twitter.com/foccin Join us face to face us in facebook: http://www.facebook.com/federationofchamberofcommerce

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