AHFS Client Agreement Customer Presentation approved 06.08.2014

Information about AHFS Client Agreement Customer Presentation approved 06.08.2014

Published on August 6, 2014

Author: reedrod

Source: authorstream.com


Client Agreement: Client Agreement Alexander House Financial Services Ltd ( 601371), is an Appointed Representative of Caerus Financial Ltd ., Brooke Court, Lower Meadow Road, Handforth Wilmslow, Cheshire, SK9 3ND, which is authorised and Regulated by the Financial Conduct Authority (FCA) (497604) Introduction: Introduction The Client Agreement document outlines our services and charges fully. It contains important information that you need to read and understand. This presentation acts as a supplement to the Client Agreement and Terms of Engagement. Important elements are summarised and explained. Advice Services: Advice Services Alexander House is an Appointed Representative of Caerus Financial Ltd . We are bound by the rules of the Financial Conduct Authority (FCA). We are a uthorised to advise on and arrange Life Assurance, Pensions, Collective Investments, Individual Savings Accounts and General Insurance. Services: Services Investments - We offer advice on an Independent basis, making recommendations for you after we have assessed your needs. Mortgages and other Home Finance Products - We offer Mortgage Products from the Whole Market. Insurance - Ask us for a list of insurers we offer insurance from. Communicating With You: Communicating With You We will enter into communication with you through whatever means is convenient to you and us, including face to face, telephone, e-mail and other acceptable electronic communication methods. We like to keep clients informed of products and services that may be of use to them, if you would prefer to be excluded from these, please let us know. We act as your agent in arranging investment transactions. Where we provide advice on a non-packaged product, such as an Enterprise Investment Scheme (EIS) or Venture Capital Trust (VCT) you will not have post sale cancellation rights. We cannot accept responsibility for taxation advice. We strongly recommend you take advice from a qualified accountant. Client Classification: Client Classification We will categorise you as a “Retail C lient” unless you have instructed us to treat you otherwise. The type of client category will determine the level of protections afforded to you under the Regulatory system. As a “Retail Client” the regulatory protections available to you are determined by this category and will be the “highest available”. Where we have categorised you other than as a “Retail Client” you may request re-classification. This is on a case by case basis and does not necessarily mean you will have a right of access to the Financial Ombudsman Service. Conflicts Of Interest: Conflicts Of Interest We offer Whole of Market advice, but occasions may arise where we have some form of interest in business we are transacting for you. If this happens, we will inform you in writing and obtain consent before we carry out instructions. Caerus Financial Ltd has in place procedures to identify and manage conflicts of interest. Where these arise they will be managed through policies and appropriate procedures to ensure such transactions are completed on normal commercial terms. Client Money: Client Money WE DO NOT HANDLE CLIENT MONIES Cheques for premiums or investments can only be made payable to the Product Provider. We never accept a cheque made out to us (unless in settlement of charges which we have invoiced). No premiums or investment monies of any kind should be made payable to anyone else. Record Keeping: Record Keeping We will account to you for transactions effected on your behalf either by means of a contract note, or by providing documents of title or certificates evidencing title. We will supply, on request, to you or your appointed agent, contract notes, vouchers and copies of entries in our books or computerised records. Where a copy is requested, we reserve the right to charge a nominal fee for the production of this copy. We treat all client records as confidential. Data Protection & Direct Marketing: Data Protection & Direct Marketing Information provided by you may be held, processed, disclosed and used by ourselves, professional advisors and any associated companies in servicing our relationship with you. Strict confidentiality will be maintained at all times. This information may be disclosed to product providers in the course of providing our analysis. No information will be passed to another party, unless we are legally obliged to do so. Your data may be transferred to countries outside the European Economic Area (EEA). We may use and analyse your data, to provide you with information by post, telephone, fax or email to service and update you, as well as informing you of new investment opportunities. If you would prefer to be excluded from these services, please write to us . Complaints: Complaints If you have any complaint about the advice you receive or product which you have bought, please write to: Caerus Financial Limited , Brooke Court, Lower Meadow Road, Handforth , Wilmslow, Cheshire, SK9 3ND. Tel : 0845 340 9200. They will acknowledge your complaint and send you a copy of the internal complaints procedure. If you are still not happy with the outcome, you then have the right to forward any eligible complaint to the Financial Ombudsman Service. If you make a valid claim against us and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme. Details of the cover are given in a leaflet, which we will send to you at your request . Further information is available from the Financial Conduct Authority at 25 The North Colonnade, Canary Wharf, London, E14 5HS. In addition we are also insured for negligence by way of our Professional Indemnity Insurance. Our Services: Our Services It is important that you know what to expect in terms of the services we provide and that you understand our commitment to you in the provision of those services. We intend to be professional, clear and fair in our dealings with you and will always ensure that any service or advice provided is in your best interests. Alexander House Financial Planning is a multi-channel national advisory practice committed to delivering quality services to both our individual and corporate clients. We offer savings and investment, retirement planning, tax planning, protection, mortgage and general insurance advice and our clients can choose a number of payment options that will suit their budget and their needs. We call them SMART choices as they are ‘Simple, Measurable, Appropriate, Reasonable and Transparent’. Stage 1 - Initial Discussion: Stage 1 - Initial Discussion We will meet with you face-to-face, via a Web meeting or telephone conference in order to understand your current circumstances and your aspirations, priorities and objectives in terms of your financial future. The initial discussion is at our cost. There is no obligation to proceed at this stage and no costs will have been incurred. Should you decide to proceed further to the next stage, we will ask you to formalise your permission for us to commence chargeable work for you by signing the Client Agreement. Stage 2 - Information Gathering & Needs Analysis: Stage 2 - Information Gathering & Needs Analysis Once we have agreed the terms on which we are to operate we will proceed to capture important information in more detail about your current circumstances, your financial history, your aspirations, priorities and objectives in terms of your financial future. We will also discuss your attitude toward “investment risk”, and your understanding of how such risks may affect you. The consultation will close with a summary of our findings, and our suggested next steps toward a tailored, yet realistic, solution to your needs. Stage 3 - Research and Analysis: Stage 3 - Research and Analysis At this stage, we will begin to undertake the process of thoroughly analysing your current position based on our extensive knowledge of financial markets and diligently researching potential solutions for your needs. Should we need to consult with any professional advisors or financial services providers with whom you have an agreement, we will ask for your express consent to do so. Stage 4 - Report Preparation: Stage 4 - Report Preparation When we have all the information we require, a full Financial Planning Report will be devised to paint a clear picture of your current position which will outline a clear and thoroughly researched recommendation for the solution we believe to be in your best interests. We will discuss our product recommendations in full with you and take you through our report step-by-step. You are free to take the report away and give it due consideration before agreeing to move forward to the next stage. Stage 5 - Implementation: Stage 5 - Implementation Once you feel that you are in a position to make a fully informed decision to proceed and you have given us your consent to do so, we will begin the process of acting between yourself and the product provider with a view to arrange the purchase of the investment products recommended and implement our recommendations. We will assist you in completing all of the relevant forms and ensure your applications are processed by the relevant investment houses and providers in a timely manner. Stage 6 - Ongoing Services: Stage 6 - Ongoing Services Depending on the size and complexity of your portfolio once in place, you may or may not require on-going management services. It is important to be aware that, in the absence of a specific agreement to provide you with on-going services, your portfolio will not be monitored unless you contact us to ask for a specific service. Should you wish us to monitor your on-going position and ensure the products recommended continue to meet your requirements, we will agree an appropriate service offering outlined in the Services Offering and Costs section in the Client Agreement. As part of that you will have access to your own ‘Smart Alex’ portal. How we charge?: How we charge? You will always know our fees before you make a decision to proceed. We don’t hide our costs and have a transparent charging structure, so you can be sure we are working efficiently for your benefit. Should we undertake initial research towards your goals and make recommendations (Stages 1-4), but you subsequently do not proceed with our proposals (Stage 5) we will raise an invoice for the agreed recommendation fee in order to recoup our costs. Our standard recommendation fee is £995 for standard advice. More complex advice (For example, Pension Transfer Advice, Retirement Drawdown Options and complex investment advice) will be charged at recommendation fee of £2500. Where the implementation of our recommendations includes protection products, general insurance products and home finance arrangements the costs are paid by commission from the chosen product provider. Preparation For First Meeting: Preparation For First Meeting To make the best use of time during the initial meeting please have the following information to hand:- Identification (driving licence & a utility bill for example). Details relating to your current investments/policies. Your National I nsurance number. PowerPoint Presentation: Thank you for taking the time to watch this Presentation. Your Advisor will be able to answer any questions at your first meeting. Alexander House Financial Planning Ltd (626288), is an Appointed Representative of Caerus Financial Ltd ., Brooke Court, Lower Meadow Road, Handforth , Wilmslow, Cheshire, SK9 3ND, which is authorised and Regulated by the Financial Conduct Authority (FCA) (497604)

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