ANGELImplementationa tLCCC

Information about ANGELImplementationa tLCCC

Published on October 1, 2007

Author: Abhil

Source: authorstream.com

Content

ANGEL LMS and Lorain County Community College (LCCC):  ANGEL LMS and Lorain County Community College (LCCC) LMS History at LCCC:  LMS History at LCCC WebCT from 1998 – 2003 Jenzabar from 2003 – 2004 ANGEL from 2004 - present LMS History at LCCC (cont’d):  LMS History at LCCC (cont’d) Did not involve faculty with Jenzabar decision. System was a failure and faculty and students were extremely upset. Learned from our mistakes and requested a campus-wide group of people to pursue new LMS. Brought in WebCT and ANGEL reps. ANGEL was the overwhelming choice. ANGEL Implementation Timeline:  ANGEL Implementation Timeline April, 2004 – decided to adopt ANGEL and have ANGEL host our instance; requested 10 pilot faculty May, 2004 – server configured, LCCC admins trained and pilot faculty trained June, 2004 – 10 pilot courses began July, 2004 – all Fall Internet and blended faculty trained August, 2004 – full roll-out; ANGEL available to all LCCC credit courses Initial ANGEL Training Breakdown:  Initial ANGEL Training Breakdown Admin phone training with ANGEL Learning ANGEL Learning set up online accelerated training course for the Distance Learning Design Team (DLDT); also worked with ANGEL Tech Support to learn the product Pilot faculty attended two, 2-hour hands-on, on-campus training sessions Increased Need for Reliable LMS:  Increased Need for Reliable LMS Fall, 1999 – 13 Internet and 0 blended Fall, 2006 – 204 Internet and 10 blended Fall, 2006 – 2042 total campus sections Current estimate – at least 50% of on-campus sections use some component of ANGEL Our DLDT Staff in 2000:  Our DLDT Staff in 2000 Six people Part-time Director Coordinator Faculty Applications Specialist (tech support) Instructional Design Media Coordinator (tech support) Staff Associate Our Staff in 2006:  Our Staff in 2006 Five people Part-time Director Coordinator Faculty (tech support) Instructional Design Media Coordinator (tech support) Staff Associate Faculty Training Improvements:  Faculty Training Improvements Numerous hands-on sessions with little participation Faculty wanted training to accommodate their schedule Streamed ANGEL training now available anytime/any place Student Orientation Improvements:  Student Orientation Improvements 2004 – 2005 15 on-campus demo sessions per semester Approximately 325 attendees per semester 2006 Implemented beta streamed orientations 5 on-campus demo sessions Fall, 2006 Only 30 attendees total for Fall semester LCCC ANGEL Tech Support:  LCCC ANGEL Tech Support Online Problem Form Email Phone Tech support provided daily until 10 pm including weekends and holidays by 2 individuals (after hours support above and beyond normal 40 hour work week) ANGEL Hosting Services:  ANGEL Hosting Services AHS provides all related hosting services, updates, server-related troubleshooting, etc. Perform general maintenance Back-up, provide DVD copies and purge old courses (additional charge) ANGEL Technical Support:  ANGEL Technical Support Tech support handles general, product-related issues Tickets (problem reports) are prioritized by user when submitted ANGEL tech support uses a tiered approach; will escalate issue without hesitation ANGEL Hosting & Tech Support Comments:  ANGEL Hosting & Tech Support Comments Hosting has overall been very reliable (estimate 98% up-time) Issues are addressed in a timely manner Explanation of problem findings are willingly provided to users by friendly, knowledgeable employees ANGEL Hosting & Tech Support Comments (cont’d):  ANGEL Hosting & Tech Support Comments (cont’d) Most ANGEL software problems are addressed within the day reported Problems are escalated if necessary Staff is extremely helpful and understanding of our needs and their product Faculty Comments About ANGEL:  Faculty Comments About ANGEL Easy to work with; user friendly; intuitive Numerous useful components Provides excellent tracking features Want to learn to use all ANGEL functions Pleased that publishers provide ANGEL content Love ANGEL being hosted off-campus Happy faculty make for a happy campus! Student Comments About ANGEL:  Student Comments About ANGEL Enjoy features Easy to understand Easy to navigate Appreciate obtaining grades online Want all instructors to use ANGEL Overall Impressions:  Overall Impressions Reliable product created by educators for educators (not without some issues) Most faculty and students are very complimentary We are no longer just another customer; we are provided with prompt service and treated with respect ANGEL listens to our enhancement requests and many have been implemented. LCCC administration has encouraged more faculty to use ANGEL LCCC ANGEL-Related Activities :  LCCC ANGEL-Related Activities 2006 Recipient of ANGEL Impact Award for re-designed, large enrollment course Video-streamed lectures Vodcasts and podcasts iTunes U Questions?:  Questions? Sandy Crobar 1-800-995-5222, x7385 [email protected]

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