Published on October 3, 2007
BUGtrack: BUGtrack Beyond the limits Beyond the limits: Beyond the limits You don't like limits, and neither do we. Our BUGtrack allows: unlimited users unlimited projects unlimited entries / issues / bugs unlimited storage unlimited extremely efficient customer support for a low flat rate Professionally for professionals : Professionally for professionals BUGtrack is: Reliable Convenient Secure Completely Web-based defect and issue tracking system No software, hardware, or networks to buy, nothing to install. The SkyeyTech handles it all. No software revisions / upgrades to handle. All software is updated and maintained by SkyeyTech professionals on our secure reliable servers. No upgrade fees. Our customers absolutely love BUGtrack for its simplicity and effectiveness. BUGtrack is the natural choice : BUGtrack is the natural choice exceptionally easy and quick to learn no training required packed with many powerful features utilizes the latest .NET Microsoft technology has lightning-fast response and 99.99% up time attractively priced BUGtrack is the best choice for your company Easy to sign-up: Easy to sign-up Once you sign-up, the system will send you e-mail with a link to activate your trial account. There is nothing to install on the client machines – BUGtrack is completely web-based. The URL for first-time users contains special license information. Subsequently, on all future visits, you'll use the shorter URL to every particular bug. Security: Security We value the trust you have placed in us by using our BUGtrack online service. Because bugs information may be highly confidential, the protection of your privacy is particularly important to us. It is our policy to maintain confidentiality over your information. Once your information reaches us, it resides on servers that are heavily guarded both physically and electronically. SkyeyTech automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. Certificate: Certificate The Thawte certificate is displayed on our website. Physical and Application level Security: Physical and Application level Security Physical security: BUGtrack is hosted on highly reliable, secure and redundant DELL PowerEdge servers, located in the Equinix colocation facility in Chicago (one of the most advanced, reliable and secure colocation facilities in the world). Application security: all servers are running Windows 2003 Server operating system and are sitting behind electronic firewall. All Microsoft patches, hot fixes and updates are installed on weekly basis, and the most critical are installed immediately upon release. Our system is always using the latest security technique available from Microsoft. Full database backups are performed every night. Importing users: Importing users The BUGtrack system takes a whole lot of boring and time-consuming jobs from you to save your valuable time for more creative tasks. It helps you right from the very beginning. We provide you with a special utility to Import your company’s users from your Active Directory or your customers from the CSV file. Customer Support: Customer Support We utilize our web-based help desk system CRMdesk to provide you with a searchable knowledgebase 24x7 in addition to the extremely responsive and efficient real-time email customer support. Usage Scenarios : Usage Scenarios BUGtrack is very flexible and customizable system. It allows you to be creative and implement many different strategies. In the following screens we’ll show some typical BUGtrack usage scenarios. You may follow these scenarios as is, or in any combination. Simple Approach : Simple Approach This is the simplest scenario suitable for most projects. All company's offices are using the same license and the same customer lists. Separate Customer Team from Developer Team : Separate Customer Team from Developer Team Use this scenario when you don't want to give your customers access to your development process or team or when you have several customers on the same project and they shouldn't see each other or when you don't want your development team to interact with customers. Anonymous access: Anonymous access Use this scenario when you expect to receive bug reports from large amount of anonymous people. Common Project Development: Common Project Development This scenario is ideal when two or more companies work together on a common project but they also have private projects related to this development. Both companies are buying separate licenses (Online PRO Pack is required at least for one of them in order to initiate sharing). Common projects may be shared between companies or between customer and companies. One project can be shared between many accounts. Customizable workflow: Customizable workflow You may setup different types of workflow. All the bugs go through Project Manager, so the system will always select him to assign bugs. Manager will be able to reassign to anybody who has "Allow resolving" option selected. Allowing ticket initiator to choose “Assign To” person among the people with "Allow resolving records?" option checked in “Roles”. Creating and Assigning Roles: Creating and Assigning Roles BUGtrack has very powerful and flexible “Roles” setup screen Slide18: Actions permissions: manage user permissions to perform various actions for each project separately. Fields permissions: set access level to specified fields for each project separately. Record level permissions: set access level to specified records for each project separately. Assigning priorities: Assigning priorities You may create and edit different priorities and associate specified colors with them. Creating a new record: Creating a new record Our interface is very intuitive and easy to use. It doesn't even have any required fields like other systems do. That makes adding the new bug experience even easier, so you can concentrate on the important part of the information. Attaching Files : Attaching Files You may attach any corresponding files or screenshots. Screenshots will help to understand the problem better Displaying an attachment: Displaying an attachment If the attached file has a graphic format, it will be displayed as a thumbnail in the details screen. Otherwise, a hyperlink to the file will be created. Email Notification : Email Notification BUGtrack sends immediate email notification to all team members related to this bug (except for the change initiator) Filters : Filters Using Filters makes your work more productive. It allows you to filter and sort bugs using all available criteria. Create new filters and configure existing ones to display and sort records the way you want. Click "My Stuff" to see all the records assigned to you for the project selected at the top of the screen. To remember your current filter settings (so you can restore them easily later), choose a short and descriptive name (for example, "easy ones") and use the "Save" button. Click on the "List" menu item to view all the records matching your last filter. Listing Bugs . : Listing Bugs . List" is showing the same result as from the last "Filter". That can be adjusted using the "Filter" Menu. If there is no Filter chosen, then "List" will show "All open bugs (show first 100)". Professionally for professionals: Professionally for professionals Enjoy intentional simplicity of intuitive basic operations or take advantage of powerful Professional Edition features like: Integration with Source Control systems Custom Form Web Query Project Sharing Advanced Reports Data Export Email Interface and others Custom Forms : Custom Forms The custom bug report form allows to report bugs or issues from your corporate website or product support web page directly to BUGtrack database. You may create custom form in a few easy steps. 1. Open “Admin” page. 2. Click Create custom record entry form wizard. 3. Select appropriate project and click “next” 4. Specify additional parameters and click “next” If you need to add a few custom fields, you just need to write a simple HTML script. You may add as many fields as you need, and they will appear in details section under their names. Custom form may be very different from the default and may be customized any way you’d like. 5. Modify system-generated HTML code if necessary (we are always glad to help). 7. You may customize IIS settings and other system settings for this custom form to insure required level of security from the client site. Generating Web-query : Generating Web-query Export filtered data in HTML or XML format to create customized reports or to export data to Excel spreadsheet. Web-query preview: Web-query preview To export data to Excel: 1. Run "Create web-query for bugs database wizard" from Admin page. 2. Choose HTML output format. 3. Select everything (including or excluding Details, as you wish) 4. Select status “All” – to return bugs with all statuses. 5. Put “0” in “Show first” field to get all records 6. Generate Web Query and copy web-query to clipboard (Ctrl+C) 7. Open Excell-2000 or later. 8. Paste web-query to the File->Open prompt into the file name string and click "Open" Reports: Reports BUGtrack is using Web-services to produce advanced reports. eMail Interface: eMail Interface Email Interface allows for creating and updating records by sending regular email. It really converts BUGtrack into the powerful email-tracking processor. The system identifies records by the unique number embedded into email subject or just creates a new one if the subject is new. Email may also contain an attachment. Attachment will be integrated with an appropriate record. BUGtrack system is keeping entire discussion thread together in one place, preserving original formatting, graphics and fonts. This feature may be very useful to communicate with external team members or customers without even giving them access to BUGtrack. Email interface may be also used by a customer support team for tracking customers’ requests. Email Interface may be also used for beta-testing, similar to a Custom form for Beta-testing. Ability to accept the original email HTML graphic format makes Email Interface really effective and spectacular. Email may also contain an attachment. Attachment will be integrated with an appropriate record. Source Control Integration: Source Control Integration BUGtrack Professional Edition can be integrated with various source control systems, such as: CVS and MS Visual Source Safe. This allows creating a two-way link: bug's details will contain the list of check-ins, associated with the bug - from one hand check-in will point to the bug it supposed to fix - from another hand. Integration process consists from two main parts: Server-side and Client-side. Server-side: the source control system needs to be configured to notify BUGtrack whenever check-in related to a particular bug occurs. This is accomplished by installing a "trigger" script. The user will add the comment including number of the bug that is going to be fixed. The trigger will POST check-in data (bug number, file names where changes occurred, old and new version numbers) to BUGtrack. As a result, corresponding bug will contain a list of associated file changes. Client-side: Records with associated check-ins will contain additional 'Check-ins' section on the record view page. Each file is represented by URL with custom protocol (depends on source control system used) which contains file name and version and can be used to visualize changes. Testimonials: what BUGtrack customers are saying: Testimonials: what BUGtrack customers are saying "Let me congratulate you on providing a great issue tracking service - it has been very beneficial to our company and our project.“ Chris Hall, Vodafone NZ Limited I like what I see in BUGtrack. It's got everything we need, and I like the feel of the workflow and way you progress defects through their lifecycle”. Mitchell Goldman, Senior Quality Assurance Engineer, The Bankers Bank "After evaluating your product BUGtrack (and having been amazed by your fast support response times) we have decided to go with it! Just wanted to say Big Thanks for the swift support! I must say I'm very satisfied so far: both with the product itself and with your help!" Tobias Fors, Alpha Helix AB "You have been very helpful, and we have now subscribed to BUGtrack. Is seems to be a well-engineered product that is fast and functional." Jim Williams, Graphic Computer Solutions, Inc. "BUGtrack has helped us in many areas of the Software Development life Cycle. We appreciate your software and customer service.“ John Brumfield, QA analyst, Trade Settlement, Inc. "I think BUGtrack really fills up an existing gap in the testing area. No more sending documents with compilations of bugs between developers and testers. Now the flow is quicker and demands less manual work to compile and redistribute bugs. Since testers and developers can continuously have a dialog thought BUGtrack over every bug, misunderstandings are quickly solved. Also, the fast response from the developers of BUGtrack is amazing. They've quickly implemented several features that I've suggested. Not to mention the pricing scheme, to be able to maintain your own server or to let SkyeyTech do it for you as a subscription. Keep up the good work.“ Tom Olsson, Validation AB Testimonials: what BUGtrack customers are saying: Testimonials: what BUGtrack customers are saying "Thank you so much! From the past history of Tech support from BUGtrack, I should say that BUGtrack Support is excellent. I am very impressed with it. I have never seen a product offering such a good support!!!!! Good job, guys!!!! Keep it up!!!!“ Kalai Krishnamurthy, MapFrame Corporation "We are absolutely delighted with BUGtrack. Our design work is done in the UK with development in India. The bugs used to be controlled on a spreadsheet and, pretty much, it was who was wearing the hat had control of the spreadsheet! BUGtrack has enabled us to take control. We cannot recommend it enough.“ Steve Wise, Director, Investment Sciences Limited "We've been very satisfied with BUGtrack. The user interface goes far beyond other web-based systems we've evaluated. Speed and responsiveness are consistently good and we have yet to experience downtime.“ Paul Shelton, Manager, CROMetrics Software, Inc. "I found BUGtrack to be exceptionally easy to learn and quick to use. Excellent product!“ Neil Whitworth, Ross Systems, Inc. "Your system is exactly what we need. It is better than anything else on the market.” Antony Krupkin, Lead Engine Programmer, Saber Interactive "The system is extremely easy to setup and get using. Within an hour we had users, projects, tasks, categories, etc etc ! Wow! In comparison, we spent 15m on another bug-tracker that left us lost, and confused. Good interface.“ Pamela Means, Director, Information Services, Alaska Railroad Corporation "Have started using the BUGtrack - am finding it excellent and really transforming my ability to manage our bugs." S. Matine, KnownTo Ltd. BUGtrack is the professional defect and issue tracking system.: BUGtrack is the professional defect and issue tracking system. BUGtrack allows organizing and coordinating efficient teamwork, unifying development teams and customers from different locations around the world. Put BUGtrack to work for you and let it organize your teamwork like never before! You are just a few seconds away from starting using BUGtrack. Order a free trial from www.eBUGtrack.com now to get an outstanding level of service and support you deserve! We may even convert and load your existing issues database into our BUGtrack systems, so you won't loose anything except your old technology.