Published on April 18, 2008
Telecommunications Industry Structure and Issues Facing Customers Today: Customers Telecommunications Industry Structure and Issues Facing Customers Today AT&T, Qwest, Verizon, etc. Toshiba, Cisco, Samsung, Nortel, Polycom, etc. All manufacturers use dealer networks to distribute and service their products Agents work on a customer’s behalf but are paid by network carriers Service vendors sell, manage, consult on, or service IT hardware such as servers, routers, and PCs. Customers frustrated due to need to deal with multiple vendors, poor customer service, billing headaches, and unreliable service. Dell, Cisco, Microsoft, IBM Service Vendors Agents Consolidation upstream leading to less pricing competition and little focus on customer service. Companies are extremely fragmented, especially by geography and type of hardware. Virtually none can provide robust options across the entire spectrum of products. Customers Customers Customers Customer Facing Issues Dealers Who is CA Communications?: Who is CA Communications? CA Communications is: A nationwide Agent with partnerships with all of the leading network carriers. We provide local, long distance, VOIP, wireless, DSL, DS3, T1, and MPLS networks. A nationwide Telecom Equipment Dealer, with the unique ability to offer products such as business phone systems and voicemail systems from all manufacturers. A nationwide Service Vendor offering a full complement of telecom services. We are able to provide expert consultation, professional installation, managed services for your network, servers, routers, and PCs, disaster recovery plans, and much more. Uniquely positioned to offer customers more choice – of network carriers, equipment, or available services – than any other company, all at phenomenal values. At the forefront of the industry – as evidenced by being the only TAG member in the Twin Cities area – offering innovative products and services found no where else. Customers Dealers Service Vendors Agents One Company, Nationwide CA’s Unique Suite of Customer Benefits: CA’s Unique Suite of Customer Benefits Integrated Solutions Service You Can Count On Innovative Offerings Less Complexity, Better Value You’ll never imagine going back Cutting Edge Tools One vendor, nationwide. Avoid the headaches of multiple vendors (no more billing nightmares or finger pointing when things go wrong) while still using whatever service or equipment that best serves your business. CA also allows businesses to benefit from volume discounts by consolidating their spend. A Senior level dedicated principal, with years of experience dealing with businesses like yours, who will always be available and willing to visit customer locations. State of the art back office support system, offering our customers 24x7x365 service, anywhere in the nation. Online Management Tools providing visibility into customers’ complete telecomm portfolio, with instant access to bills, service tickets, contracts, inventories, and more. Loyalty programs offering free services or equipment, just for being a CA customer. Leasing options to avoid capital charges, save money, & receive greater protection. Guidelines for a Joint Operating Plan: Guidelines for a Joint Operating Plan Break fix issues occur regularly but can be solved quickly and at low cost by CA’s network of technical experts who deal with such issues every day. This frees up your IT staff for more forward looking projects. Billing issues are a continual headache – CA’s 24x7x365 back office system allows customers not only to review their bills instantly, but also to leverage our expertise in resolving issues quickly and accurately. Explore additional services from CA’s suite of offerings, such as network monitoring and security, that would free IT staff for strategic projects. Outsource Consolidate Allow CA to leverage your telecom spend with as few network carriers as possible to secure better pricing and customer service. Industry consolidation allows for the use of fewer carriers than before. Have one vendor – CA Communications – maintain more aspects of IT for you, ranging from equipment maintenance to network service. Given our nationwide network, CA can eliminate the finger pointing and logistical nightmares that occur with multiple vendors, delivering cost savings and a much higher level of customer service. 1 2 Many prominent national and local businesses have already experienced the CA Program: Many prominent national and local businesses have already experienced the CA Program Slide7: CA Communications was founded in January 2002 by Marc Agar and has thrived since then, with over a 1000 businesses in its portfolio. With over fifteen year’s experience at the forefront of the telecommunications industry, Marc is a recognized expert in the field and has been quoted in numerous publications including Twin Cities Business and Minnesota Monthly. Marc started his career in sales at ESI Communications in 1994. After ESI was acquired by McLeodUSA in 1997, Marc rose quickly to become GM/Vice President for the state of MN, directing all sales and operations for the McLeod IBS Group. The MN IBS Group included four offices, 100+ employees, and a budget of $17 million. This division was one of the largest interconnects, the largest Inter-Tel dealer, the 3rd largest Mitel dealer, and the 3rd largest Toshiba dealer in the country. Contact Us Today to Get Started [email protected] 888-784-1514 www.cacommunications.com About Us Slide8: Additional Information on CA’s Innovative Customer Offerings CA’s Online Management Suite: Unsure what equipment you have at what location? Unsure when contracts expire – or even what contracts you have? Have reams of paper put away in file cabinets? After CA Communications organizes your entire portfolio to give you instant visibility you will never imagine going back to the way you do business now. CA’s Online Management Suite View a complete picture of telecommunications contracts and equipment for every business location Create new or view existing service requests and receive instant confirmation. View bills as soon as they are issued – easily check for any discrepancies One click reveals case details such as time on site, service to be done, technician name, and more. CA’s Loyalty Program: CA’s Loyalty Program At CA, we believe in rewarding our long-term customers through the CA Loyalty Program. Receiving valuable benefits is as easy as 1-2-3: Sign up for a multi-year service agreement or network service plan (voice and/or data) You will be automatically enrolled in CA’s Loyalty Program Receive substantial credits for use on CA’s entire range of products and services each and every month Need additional headsets? Want to explore a disaster recovery plan? Require emergency service at a remote location? No problem for Loyalty Program members who start the month with free money to spend 1 2 3 CA’s Customer Advantage Leasing Service – Current Technology Assurance Program (CTAP): Why Buy when you can Lease for less money, and more protection? Investment in telecommunications hardware can be a large investment for any business. Instead of having a large capital outlay, CA Communications offers attractive leasing terms on all its equipment (from all manufacturers). Our Customer Advantage program enables you to utilize current technology without large up front costs, upgrade to new technology for the same low monthly payments, and ensure complete protection for you communications infrastructure. In addition to avoiding a large upfront cost, technology deployed today to help your business succeed will be refreshed or replaced as required to ensure your business is always employing cutting edge technology. Under CA’s Customer Advantage CTAP your equipment will always be under warranty, ensuring your business is always up and running. What’s more, the low CTAP monthly payments are considered an operational expense as opposed to a capital investment. CFOs out there know this will immediately reduce your company’s tax burden. Ask us about our Customer Advantage Leasing Service today CA’s Customer Advantage Leasing Service – Current Technology Assurance Program (CTAP) CA’s Telecommunications Equipment Service Plans: CA’s Telecommunications Equipment Service Plans Free or discounted Service, Adds, Moves, and Changes 10% or more discount on future telecommunications equipment Priority scheduling and dispatch for all service calls Free membership in CA’s Loyalty Programs (2 or 3 year plans only) Free annual preventative maintenance visit and overall service audit Access to CA’s Online Management Suite for instant visibility into your IT infrastructure Service Plan Benefits Bronze Silver Gold For price sensitive businesses that want to pay a low fee for discounted remote service 50% Off Remote Service Charges The best plan for most businesses: receive free remote and discounted on site service For businesses that want to pay one low monthly fee for free service visits As low as $79/mo As low as $35/mo As low as $83/mo All Plans feature Price Protection on all service for the term of the agreement Customer Resources: Customer Resources Find these answers and much more at www.cacommunications.com/resources.aspx Do you want to know? How do I go about choosing a telecom provider? What the heck is a MPLS network and how could it impact my business? How does VoIP work and what problems are there with it? Why is having a telecom agent to my advantage? Why is tape not a good way to backup my data? Why does not having enough bandwidth hurt my business? What are managed services and why should I care?