Published on September 28, 2007
Common Intake and Case ManagementNew York StateSwipe Card Technology: Common Intake and Case Management New York State Swipe Card Technology by Anthony Joseph Workforce Development & Training Division, NYSDOL Overview: Overview Implementation of New York State’s Swipe Card System. How it is currently used. Where is it heading. Initiation of NY’s Swipe Card System: Initiation of NY’s Swipe Card System Mandated by the New York State Workforce Investment Board in January 2003. The Concept: A data collection system that is: Standardized Comprehensive Able to provide a accurate measure of One Stop customers: Capture unregistered self service participants. Help local areas manage One Stop operations. Implementation: Implementation Systems to be owned and maintained by the Local Areas, and to meet requirements established by the New York State Department of Labor (NYSDOL). NYSDOL to provide funding to Local Areas to install (purchase or upgrade) in each One Stop Center and formal affiliate site. NYSDOL announced system requirements on 3/31/03 System implemented by 7/1/03 Technical Assistance: Technical Assistance Technical Advisories – providing policy guidelines Web board -- for user discussion. Vendor-sponsored workgroups – for users to troubleshoot. Workshops at the New York State’s semi-annual WorkforceNewYork conference. Local Area Responsibilities: Local Area Responsibilities Request funds from NYSDOL. Procure vendor. Coordinate implementation within multi-jurisdictional areas, and across One Stop partners. Physical location and configuration of hardware. Design Intake Forms. Design method for collecting information. Reporting to NYSDOL. Required Functionality: Required Functionality Standardize “Card” design using the State’s Workforce Development logo and the Local’s workforce identifier. Interface customer ID and demographics with participant tracking system. Capture information on customers accessing One Stop Centers, including: Demographic Information. Activities and Services received. Workshops. Referrals. Swipe Card Design: Swipe Card Design Required Data Fields: Required Data Fields SSN First/Last Name Date of Birth Gender Street Address City, State, Zip, County Phone, Alternate Phone Ethnicity Race Education Level Currently attending school Currently employed Currently collecting UI Wks. Unempl. in last 26wks. Migrant/seasonal farm worker PA recipient Disables Veteran Disabled veteran Preferred method of contact One Stop Identifier LWIA FIPS Code Structured Category Lists: Structured Category Lists Activities/Services Resource Room Computer Room Business Cust. Services Job/Employment Services and Fairs Career Counseling and Assessment Supportive Services Info. One Stop services Overview Rapid Response Disability Program Navigator Workshops Orientation Re-employment Services/UI Resume Writing Interviewing Skills LMI Computer Skills Job Search Strategies/Asst. Job Readiness Business Info. Services Supportive Services for Successful Job Retention Structured Category Lists: Referrals to Partners LWIA Title I Job Corps NYSDOL – Labor Exchange Wagner-Peyser Veteran Services NYSDOL VESID (Title IV) Adult Ed & Literacy (WIA Title II) TANF E&T Programs Dept. of Social Services Trade Act / NAFTA Senior Community E&T Services (WIA Title V) Post-Sec. Voc Ed Community Services Block Grant Migrant/Seasonal Farm Worker Native American Program HUD E&T NYSDOL UI Other Supportive Services Partners Structured Category Lists Local Area Use of Data: Local Area Use of Data Determine staffing needs. Adjust workshop times and offerings. Track repeat customer usage. Review customer flow. Study effectiveness of marketing efforts. Isolate data regarding specialized services. Analyze self-service participation. Local Area Reporting to NYSDOL: Local Area Reporting to NYSDOL For PY’05 – Swipe Card Quarterly Participant Report Contains select data for each participant who used the One Stop during the quarter. Prior to PY’05 Monthly “Front Door Traffic” Report Monthly Unique Customer Report NYSDOL uses the data to: Assess market penetration. Assess system growth. Identify and Report unregistered self-service participants. State Guidance: State Guidance Local Area Procurement Operations Reporting WIA Participants – PY’05 Reporting: WIA Participants – PY’05 Reporting Wagner-Peyser Swipe Card Title 1-B WIA Participants – PY’06 Reporting: WIA Participants – PY’06 Reporting Wagner-Peyser PY’06 -- Functional Alignment Title 1-B Participants Swipe Card Title 1-B Next Steps: Next Steps Local Area swipe card systems must be integrated with the State’s case management system (AOSOS). Issues: Statewide system. Electronic data exchange with Local systems. Need to develop capability to capture “Individuals Accessing Services Remotely through Electronic Technologies.” Issues: Data Element Validation. “Participants who do not voluntarily disclose SSN.” Asking for SSN is Bad Public Policy! The EndThank you!: The End Thank you!