Communication Styles

Information about Communication Styles

Published on December 9, 2010

Author: imprintcenter

Source: authorstream.com

Content

Communication Styles: Passive, Assertive, Aggressive : Communication Styles: Passive, Assertive, Aggressive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Goals for Today : Goals for Today Understand different communication styles and how they affect others Practice recognizing and crafting messages in different styles Learn about assertiveness skills Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Have you ever dealt with a difficult person? : Have you ever dealt with a difficult person? Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] It’s all about respect : It’s all about respect Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Can’t speak up Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Communication Styles Passive Assertive Aggressive Can’t speak up Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Loud Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Communication Styles Passive Assertive Aggressive Can’t speak up Loud Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Firm Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Communication Styles Passive Assertive Aggressive Can’t speak up Firm Loud Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Don’t know my rights Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Communication Styles Passive Assertive Aggressive Can’t speak up Don’t know my rights Firm Loud Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Direct Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Communication Styles Passive Assertive Aggressive Can’t speak up Don’t know my rights Firm Direct Loud Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Bossy Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Firm Direct Loud Bossy Communication styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Honest Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Firm Direct Honest Loud Bossy Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Pushy Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Firm Direct Honest Loud Bossy Pushy Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Respect rights of others Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Firm Direct Honest Respect rights of others Loud Bossy Pushy Communication styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Get stepped on Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Firm Direct Honest Respect rights of others Loud Bossy Pushy Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Meek Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Firm Direct Honest Respect rights of others Loud Bossy Pushy Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Dominating Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Firm Direct Honest Respect rights of others Loud Bossy Pushy Dominating Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Intimidating Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Firm Direct Honest Respect rights of others Loud Bossy Pushy Dominating Intimidating Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Too accommodating Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Firm Direct Honest Respect rights of others Loud Bossy Pushy Dominating Intimidating Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Violate others’ rights using power, position & language Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Firm Direct Honest Respect rights of others Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Talks softly Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Firm Direct Honest Respect rights of others Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Recognize the importance of having my needs & rights respected Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Must get my way Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Gives “cold fish” handshakes Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Don’t stand up for my rights Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? React instantly Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Avoid conflicts Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Confident Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Don’t care where or when I “blast” someone Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Realize I have choices Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Effective communicator Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? People take advantage of me Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Can express my needs Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Can be abusive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Can be abusive Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Vise-like handshake Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Can be abusive Vise-like handshake Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Make good eye contact Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Make good eye contact Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Can be abusive Vise-like handshakes Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? I like to get even Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Make good eye contact Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Can be abusive Vise-like handshake I like to get even Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Speak with firm voice Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Make good eye contact Speak with firm voice Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Can be abusive Vise-like handshake I like to get even Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] How about…? : How about…? Trouble saying “no,” then I’m angry and resentful Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Communication Styles : Passive Assertive Aggressive Can’t speak up Don’t know my rights Get stepped on Meek Too accommodating Talks softly Gives “cold fish” handshakes Don’t stand up for my rights Avoid conflicts People take advantage of me Trouble saying “no,” then I’m angry and resentful Firm Direct Honest Respect rights of others Recognize the importance of having my needs & rights respected Confident Realize I have choices Effective communicator Can express my needs Make good eye contact Speak with firm voice Loud Bossy Pushy Dominating Intimidating Violate others’ rights using power, position & language Must get my way React instantly Don’t care where or when I “blast” someone Can be abusive Vise-like handshake I like to get even Communication Styles Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Passive Style: Summary : Passive Style: Summary Too intimidated to express thoughts and feelings Forfeits his/her rights or freedoms Gives in to demands so he/she will be accepted Avoid confrontation at any cost Often feels used and taken advantage of Driven by anxiety Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Assertive Style: Summary : Assertive Style: Summary Recognizes and stands up for own rights while respecting the dignity of others Focuses on specific issues and problems, without belittling self or others Expresses opinion without violating others’ rights Minimizes opportunities to be taken advantage of by others Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Assertive Style: Summary : Assertive Style: Summary Open, tolerant, and considerate of other’s feelings Can overcome fear to confront issues that require resolutions Can communicate feelings of anger diplomatically, without putting others on the defensive Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Aggressive Style: Summary : Aggressive Style: Summary Intimidates others to gain control of their thoughts and actions Manipulates, accuses, fights Little or no regard for other’s feelings Driven by anger Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Passive-aggressiveness : Passive-aggressiveness Hostility expressed through inaction; inertia used as a weapon Silent treatment Dragging your feet Always being late Never saying what they want to do, then sulking about it Lame excuses Plausible deniability is key Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Assertiveness Skills : Assertiveness Skills Know your rights Say no and not feel guilty Change your mind about anything Take your time to form a response to a comment or question Ask for assistance with instructions or directions Ask for what you want Experience and express your feelings Feel positive about yourself under any conditions Make mistakes without feeling embarrassed or guilty Own your opinions and convictions Protest unfair treatment or criticism Be recognized for your significant achievements and contributions Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Assertiveness Skills : Assertiveness Skills Learn to say no Learn to use “I” statements Use eye contact Use assertive body language Avoid manipulation Be aware of these strategies Intimidation Content substitution Personal attacks (character assassination) Avoidance Know your rights Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected] Assertiveness Skills : Assertiveness Skills Know your rights Learn to say no Learn to use “I” statements Use eye contact Use assertive body language Avoid manipulation Respond rather than react Exercise Imprint Training Center 9- Lal Niwas, Sardarpura, Udaipur- 313001 Email: [email protected]

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