Contact center integration for cisco, avaya and genesys with novel vox

Information about Contact center integration for cisco, avaya and genesys with novel vox

Published on August 1, 2020

Author: novelvox

Source: slideshare.net

Content

1. www.novelvox.com Contact Center Integration for Cisco, Avaya and Genesys with NovelVox

2. www.novelvox.com Why choose NovelVox integration Novelvox offers over 70 3rd party application integrations for your contact center solutions such as Agent Desktop and CTI connector. Here’s why you need to have NovelVox as your integration partner Personalized experience Cisco UCCX integration allows agents to know the caller even before answering the call Context maintained No screen switches required that cause a miss of context even by chance Optimize agent’s performance Agents can multitask and handle more customer queries Systems together All applications are connected with single system seamlessly Benefits of Contact Center Software Integration

3. www.novelvox.com CTI – Computer telephony Integration Types of Contact Center Integration offered by NovelVox Novelvox offers seamless integration with Agent Desktop

4. www.novelvox.com Cisco, Avaya, Genesys Computer telephony Integration (CTI) with NovelVox Integrates telephony system with desktop. The connector is embedded within the application and can fetch information from any 3rd party application with an open API. With Avaya integration, agent can add tickets or manage other activities.

5. www.novelvox.com Features of NovelVox CTI Click to dial CTI pop up Multiple integrations Caller details CRM Transfer

6. www.novelvox.com Cisco, Avaya, Genesys Agent Desktop Integrations Integrate 3rd party application with desktop in Cisco Finesse interface for personalized customer experience. Applications with open API can be integrated seamlessly such as CRM, ticketing and more so that agent is not required to switch screens. Cisco, Avaya and Genesys integration have powerful features to increase customer experience and leads

7. www.novelvox.com Features of Agent Desktop integration Integrated view Caller details IVR Screen transfer 70 3rd Party application integration

8. www.novelvox.com About NovelVox NovelVox is a global software company that has been developing flexible and optimized Contact Center Agent Desktops and Wallboards for Cisco, Avaya, Genesys, and Five9 for over 11 years. NovelVox has an extensive library of over 70 3rd party application integrations. The Novelvox Cisco Finesse Gadget Designer is the world’s only drag and drop Finesse gadget designer, empowering companies to create their perfect agent environments as and when required. With over 150 global deployments across verticals, including banking, telecoms, healthcare, government, education, and retail, NovelVox has the experience to create customized solutions for any industry

9. www.novelvox.com [email protected] www.novelvox.com +1888544808

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