CultureClashWestPoint

Information about CultureClashWestPoint

Published on October 17, 2007

Author: Nivedi

Source: authorstream.com

Content

Culture Clash:  Culture Clash Interaction, Communication, Cooperation Skills for a New World. Bio:  Bio CEO, Swiss Consulting Group Inc. – Leaders in Global Integration. Leadership coach since 1984 in Europe, USA, Asia. Born Paris; schools Switzerland/Berlin; Master in International Affairs Columbia University; Ph.D. New York University. Teaches leadership at Columbia University. Author of Culture Clash; Communicate or Die; Democratic Deficits? EU, US, Switzerland. Marathon runner (2:59, but only once…). Overview:  Overview Understand the new global landscape for all organizations: business / military / nonprofit. Recognize the high costs of mistakes when cultures clash. Learn to decode a culture and avoid these costs. Take home tips for effective global projects and teams. Funny misunderstandings I:  Funny misunderstandings I The ubiquitous “Got Milk?” campaign didn’t quite work with the Hispanic markets. Why? “Got Milk” doesn’t translate well into Spanish -- it comes out as “Tienes leche” = “Are you lactating?” Funny misunderstandings II:  Funny misunderstandings II Chevrolet: No Spanish demand for Chevy Nova: “no va” means “does not work.” Electrolux, the Scandinavian vacuum manufacturer, in US-campaign: “Nothing sucks like Electrolux.” Schweppes-Italy: “Schweppes Tonic” translated into “Schweppes Toilet Water.” Did you know?:  Did you know? Many of us assume that this century will be another American Century. But did you know that by 2007, the #1 language on the Internet will not be English but Chinese? Did you know that by 2010, 30-40% of top managers will not be Americans, but Indians, Chinese, Indonesians and Brazilians? Are you prepared for leading and managing in this type of global environment? Global is in, national is out:  Global is in, national is out Lower transport/communication costs. Migration. “Internet time”: time is speeding up. Rise of transnational organizations and firms (Microsoft = 9th largest country GDP). Fall of communism / billions of new consumers / Americanization of global culture. Virtual teams: Indian women in Bangalore working for US telecoms, assuming fake US names and bios. Future global leaders:  Future global leaders “The Jack Welch of the future cannot be like me. I spent my entire career in the United States. The next head of General Electric will be somebody who spent time in Bombay, in Hong Kong, in Buenos Aires. We have to send our best and brightest overseas and make sure they have the training that will allow them to be the global leaders who will make GE flourish in the future.” -- Jack Welch, chairman, GE The High Costs of Culture Clash:  The High Costs of Culture Clash Missed opportunities (Microsoft in China) Lost sales (Coca-Cola) Fragmented teams, bitching, burnout, internal wars (Citibank, Goldman Sachs) Lawsuits (Yahoo vs. France) Mergers going awry (DaimlerChrysler) US blind-spot 1: individualism:  US blind-spot 1: individualism Pursuit of happiness (in Constitution!), expressing vs. understanding, self-improvement. Leadership vs. consensus. “The best, the greatest.” Change-happy: adventure, pioneering. Performance, goal oriented, rewards. “Can-do.” Meritocracy. Clear expectations. Participation, initiative, perseverance, managing up and down. Open, honest feedback. Government-aversion (vs. Europe’s ‘socialism’). US blind spot 2: moralism:  US blind spot 2: moralism Model democracy. No class. Eg joke about the British vs American worker. Religious fundamentalism. Charity. Save the world. “Axis of Evil.” Ethnocentric. World policeman. Bulls in China shop. Insensitive. No irony. Live to work. Joie de vivre or romance? Politically correct – sexism, racism taboo. Sexual harassment. US blind spot 3: marketism:  US blind spot 3: marketism “Wild West.” Competition. Winning. Free agents. Legalism. Litigious society because of large anonymous market. E.g. McKinsey lawyers to Novartis. Money over quality of life. People talk about money first. Business rules society (vs. Germany). Customer service (vs. Switzerland / Swatch). Advertising, marketing. US blind spot 4: short-termism:  US blind spot 4: short-termism This quarter, short term. Quick decisions, quick fix. “Ad-hoc-racy.” First names (“Tom”). Quick hospitality. Low loyalty to jobs, friends, spouses. Meetings: meeting-happy. Straight to the point. Purpose, intended results, objectives. Bullets. Logic, clarity. Hate silence (vs. Fins!). Future-oriented (vs. Europe: past). Positive. No negativity! Building Global Results:  Building Global Results Global Integrator:  Global Integrator Eight Dimensions: 1. Time 2. Space 3. Rules 4. Change 5. Status 6. Leadership 7. Credibility 8. Communication Breakout groups:  Breakout groups Lab: Global Village Case: DaimlerChrysler – What went wrong? GE Capital model of integration:  GE Capital model of integration 1. Integration as a process, an art. 2. Cultural assessment: cultural barriers? 3. Integration as a full-time job. 4. Urgency/catalytic project: 100 days. 5. Communicate, communicate… 6. Three-day “cultural workouts.” 7. Facilitator/coach. Resources: Culture Clash:  Resources: Culture Clash Like it or not, all of us are touched by globalization. Culture Clash helps leaders prevent the massive costs of intercultural mistakes. Resources 2: Interacts:  Resources 2: Interacts Resources 3: Immerse yourself:  Resources 3: Immerse yourself Immerse yourself: language, books, articles, movies, Internet. Read Economist Intelligence Unit, World Press Review, CIA country briefings. Read Xenophobe’s Guides to the …(Ravette Publishing, United Kingdom). http://www.swissconsultinggroup.com 8 tips from Lawrence of Arabia:  8 tips from Lawrence of Arabia Remember: foreigners are not popular. Go easy at first. Learn all you can. Win and keep the leaders’ confidence. Treat them with respect. Remain in touch. Ideal position: to be present and unnoticed. The less apparent your interference, the more you influence… Cling tight to your sense of humor.

Related presentations


Other presentations created by Nivedi

7 habits of highly effective ir
24. 10. 2007
0 views

7 habits of highly effective ir

Intro to Middle East
23. 10. 2007
0 views

Intro to Middle East

Ulysses
01. 10. 2007
0 views

Ulysses

chasm
02. 10. 2007
0 views

chasm

english version
03. 10. 2007
0 views

english version

griffin BGP tutorial
07. 10. 2007
0 views

griffin BGP tutorial

eurjap2004pres
09. 10. 2007
0 views

eurjap2004pres

aboriginal art
10. 10. 2007
0 views

aboriginal art

Galloway
15. 10. 2007
0 views

Galloway

room
15. 10. 2007
0 views

room

keymicrobial rosenberg
23. 10. 2007
0 views

keymicrobial rosenberg

franklin
15. 10. 2007
0 views

franklin

JavaVsDotNET
21. 10. 2007
0 views

JavaVsDotNET

strategies maximize
29. 10. 2007
0 views

strategies maximize

rehder050407
10. 12. 2007
0 views

rehder050407

Chuck Bedsole
25. 10. 2007
0 views

Chuck Bedsole

WA1 2 Redmond
29. 10. 2007
0 views

WA1 2 Redmond

2005 Hand Washing Findings rev
30. 10. 2007
0 views

2005 Hand Washing Findings rev

ch5slides
07. 11. 2007
0 views

ch5slides

Turkey CoalRestructuring
26. 11. 2007
0 views

Turkey CoalRestructuring

chapter 28
23. 12. 2007
0 views

chapter 28

Crisis Management Lecture 2
29. 12. 2007
0 views

Crisis Management Lecture 2

Lecture 25
16. 10. 2007
0 views

Lecture 25

DERMATOLOGY QUIZ ANSWERS
05. 01. 2008
0 views

DERMATOLOGY QUIZ ANSWERS

Maeve Foreman
07. 01. 2008
0 views

Maeve Foreman

revNotes1stMC
04. 10. 2007
0 views

revNotes1stMC

Schuster
11. 10. 2007
0 views

Schuster

IWGT comet final2
30. 10. 2007
0 views

IWGT comet final2

mccay4
12. 10. 2007
0 views

mccay4

Presentazione ICE TUNISI
23. 10. 2007
0 views

Presentazione ICE TUNISI

Kapitel4
24. 10. 2007
0 views

Kapitel4

CAARI Lab 00
12. 10. 2007
0 views

CAARI Lab 00

Taipei August 05
19. 10. 2007
0 views

Taipei August 05

LOWBACKPAIN2
16. 02. 2008
0 views

LOWBACKPAIN2

2004L9Stat246
24. 02. 2008
0 views

2004L9Stat246

berne
28. 02. 2008
0 views

berne

PAM
23. 10. 2007
0 views

PAM

slides bird flu
30. 03. 2008
0 views

slides bird flu

A105 003 Sky
13. 11. 2007
0 views

A105 003 Sky

hunter lovins ifm07
30. 10. 2007
0 views

hunter lovins ifm07

Psicotrópicos
24. 10. 2007
0 views

Psicotrópicos

IntroToRealOptions
16. 04. 2008
0 views

IntroToRealOptions

QUMRAN COMPRESSED
14. 02. 2008
0 views

QUMRAN COMPRESSED

third exam review
18. 04. 2008
0 views

third exam review

McGraw Hill
22. 04. 2008
0 views

McGraw Hill

posp72 0
11. 10. 2007
0 views

posp72 0

7 Metlin
11. 10. 2007
0 views

7 Metlin

cshcn
07. 05. 2008
0 views

cshcn

ls3 d2 room22
30. 04. 2008
0 views

ls3 d2 room22

Open GL
02. 05. 2008
0 views

Open GL

physics of accelerators
02. 05. 2008
0 views

physics of accelerators

thuy
02. 05. 2008
0 views

thuy

maryland 080202
19. 02. 2008
0 views

maryland 080202

CONFECA2005
22. 10. 2007
0 views

CONFECA2005

20061201 afrinic5 report
27. 03. 2008
0 views

20061201 afrinic5 report

Roe Summer Lecture
13. 10. 2007
0 views

Roe Summer Lecture

opa
22. 10. 2007
0 views

opa

break this glass update
07. 01. 2008
0 views

break this glass update

GGunn Feb05
12. 03. 2008
0 views

GGunn Feb05

cronqvist
31. 12. 2007
0 views

cronqvist

jcdl
02. 10. 2007
0 views

jcdl

jje
10. 10. 2007
0 views

jje

milcho
15. 10. 2007
0 views

milcho

Masahiro Satake session 6
09. 10. 2007
0 views

Masahiro Satake session 6

TIANS 2003 final
11. 03. 2008
0 views

TIANS 2003 final

mariana
22. 10. 2007
0 views

mariana

Schulthess X1Review Feb2004
15. 10. 2007
0 views

Schulthess X1Review Feb2004

april croatia
26. 03. 2008
0 views

april croatia

200793142735
03. 01. 2008
0 views

200793142735

notifications
10. 10. 2007
0 views

notifications

Daar
16. 10. 2007
0 views

Daar

IGEM2006 Imperial Powerpoint
01. 01. 2008
0 views

IGEM2006 Imperial Powerpoint

booklet osijek2006
18. 03. 2008
0 views

booklet osijek2006

12km MM5 Issues Mar8 9 2005
29. 10. 2007
0 views

12km MM5 Issues Mar8 9 2005