DECENTRALIZE POWER RESPONSIBILITY & ACCOUNTABILITY FOR BETTER VALUE b

Information about DECENTRALIZE POWER RESPONSIBILITY & ACCOUNTABILITY FOR BETTER VALUE b

Published on August 10, 2014

Author: bhanuprakashredd116767

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PowerPoint Presentation: By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: MIRROR MIRROR Look hard at what you don’t like about your company – ask your Employee’s to come up with these facts during weekly/monthly meetings. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Is your surveying firm falling back in the pack ? 30% Annual Sales growth sound good? Are your staff satisfied? Gradual change for the worst goes noticed, thats why should we change ? What level of change should our organization aspire to? What companies should we bench mark against? How will we go about making the change? How much risk can we tolerate in our change efforts? By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE An Organizational Transformation DECENTRALIZE POWER RESPONSIBILITY & ACCOUNTABILITY FOR BETTER VALUE CREATION: DECENTRALIZE POWER RESPONSIBILITY & ACCOUNTABILITY FOR BETTER VALUE CREATION By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Honesty, Transparency, Trust & dialogue at all levels of the organization By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Once these are identified the need for CHANGE !! One of the most difficult and slow processes in an organization. This is a direct quotient of trust between Employee’s and Management!! How many times have you implemented things and not seeing compliance ? By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE MANAGE THE PACE OF CHANGE! PowerPoint Presentation: Q 1: Do employee’s make a difference ? Q 2: Is there inherent value in every employee?? Q 3: How are employee’s empowered? There are as many answers to Q3 as there are businesses represented in this room ! By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: How do you motivated your team to be eager to take on one challenging survey after another, specially GEN “Y” employee’s require a new set of skills especially for small to medium size organization. I cant discover that for you’ll….. Your team is best known to you ! By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: The asset base of a knowledge based organization lies in talent & creativity of its employees. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE The Value creators: The Value creators The Front Line Employees examples: Air Hostesses; Check-in clerk at the supermarket The surveyors on site for an inspection or survey ! Must Do: To a chieve “remarkable growth & profits” Courteous, wearing a smile Speak less only when spoken to Downing a uniform/broiler suit or similar branded apparels Well equipped with always available & willing to extend help Always wear a jacket or tie to client meetings! By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE Modern Management High Attrition & low attraction: By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE High Attrition & low attraction PowerPoint Presentation: How we have done so? Any transformation required? What you do & how we do it? The conventional wisdom of course says we must always put “customers first” Customer is King “Customers is always right” In services business the true value is created by the interphase between the customer & employee. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: So by putting employees first, a company creates unique value for its customers & differentiates itself from its competitors. Through a combination of engaged employee’s and accountable management, a company can create extraordinary value for its customers. When a company puts its employees first the customer does ultimately come first & gains the greatest benefits by far more transformational way than the traditional way. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Misunderstand of EFCS Wont work when chips are down for a company Large scale lay offs which are not related to Employee’s performance. The fabric of trust is torn!! Go back and ask Employee’s what their ideas are to get more clients, cost savings call it – smart response. Focus less on cost cutting rather than revenue increasing. Improvise customer interface. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: All Clients say “Your Employee’s ( Stars ) made the magic happen. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Ant & Butterfly Well brought up Young Ant goes to MBA, good job!! Young. Ant impressed by itself. A fast walking ant. A fine spouse – A big inherent By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Want to become a Butterfly - Knowledge of fastest walking ant wont help you become a butterfly, give up those habits & knowledge of being an ant. Learn about being a butterfly by unlearn about being an ant. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: I don’t claim to know absolutely everything about this subject in all geographies, all economic climates, over all business models. By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: SUMMARY Looking in Mirror Creating trust thru transparency Inverting the pyramid Transferring the responsibility for change to “ALL” Not to pretend to be something other than what we actually were! Having lots of fun doing so!! Base your change on ideas and values Turn management wisdom upside down!! By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: - I thank my mentor and guru Daraius Antia whom I still consult and meet socially in Dubai - To the 18 Stars who have made this Constellation what it is; The newest office being Singapore. - Some of our Customers and Partners, source of whom have become friends. Thank you for believing in us and being Enthusiastic supporters. Acknowledgements: By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Point A – Mirror Mirror Creating the need for change: Its difficult to hear the truth let alone accept it. Change has to come from them!! With agreement & participation of Employee’s wrt Point A going ahead to points Leaders are not an exception to this mirror mirror exercise. 4 Steps By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Don’t most Clients worry out “how” of our offerings rather than the “what” of our offerings in terms of value creation. A Surveyor Perspective: By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE PowerPoint Presentation: Employee’s have mistrusted Manage has been since the beginning of this concept. Why will they believe in Management just because they say so?? Trust By Zarir Irani, NAMS-CMS, FIIMS, FICS, AFNI, MBA Constellation, Dubai office: +971 4 4232884 HP - +971 50 8979 103 OPERATIONS ALSO AT: DUBAI – ABU DHABI – FUJAIRAH – LONDON - SINGAPORE

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