Discover Social Studio: The Product, The Use & The Connector, Ines Garcia

Information about Discover Social Studio: The Product, The Use & The Connector, Ines Garcia

Published on August 28, 2019

Author: CzechDreamin

Source: slideshare.net

Content

1. Discover Social Studio: The Product, The Use & The Connector Ines Garcia

2. #CD19 I just want to say... hello!

3. #CD19 So happy to be here!

4. #CD19 Jargon Topic Profiles Sentiment Model Source Groups Labels x 2 Engagement Macros

5. #CD19 Jargon Topic Profiles Sentiment Model Source Groups Labels x 2 Engagement Macros

6. #CD19 Jargon Topic Profiles Sentiment Model Source Groups Labels x 2 Engagement Macros

7. #CD19 Data Flow AUTOMATELISTENING Manual Engagent APEX Standard Objects PUBLISHER Agent Facing UI Social Networks Marketing Cloud Suite Service Cloud

8. #CD19 I’m not going to tell you a story...

9. #CD19 May the demo god be with us

10. #CD19 I think, therefore I am

11. #CD19 Data Flow AUTOMATELISTENING Manual Engagent APEX Standard Objects PUBLISHER Agent Facing UI Social Networks Marketing Cloud Suite Service Cloud

12. #CD19 Default Apex Class Inbound End Update Post & Persona Create Contact & Persona Find Post on Recipient & Persona Create / Update / Reopen Case Associate Post to Existing Case Existing Post? New Persona? Case Exists?

13. #CD19 Improvements Needed! tiny.cc/socialstudio

14. #CD19 tiny.cc/socialstudio

15. #CD19 Social Studio API tiny.cc/socialstudio developer.salesforce.com/docs/atlas.en- us.api_social.meta/api_social

16. #CD19

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