Published on April 27, 2015
1. YOUR LOYALTY PROGRAMME "THOSE WHO UNDERSTAND WHAT THEIR CUSTOMERS WANT AND PROVIDE IT WILL REAP THE REWARDS“ Hubert Freidl
2. 5 Questions about your company What marketing tools do you use? Do you have a customer database? How do you increase your sales? How do new customers find out about you? Do you have a customer loyalty programme? THEECONOMY ISCHANGING THE CURRENT SITUATION
3. you could get to know your customers better? you could communicate with your customers regularly? you could reward your loyal customers effectively? you could gain new customers easily? you could compete against large companies and online shops? you could assess how satisfied your customers are? you could make decisions based on facts? WHAT IF…
4. 83% of customer card holders actively change their shopping habits when participating in a Loyalty Customer Programme..." 25% of card holders shop more often with a card. Source: Makam Market Reseach, 2011 Source: Nielsen, 2008 To have the feeling that they have got a good bargain To save money To collect Points To receive benefits with every purchase A loyalty card which works in lots of stores Shopping experience Cashless payment WHATDOCUSTOMERS WANT?
5. PROFESSIONAL CUSTOMERLOYALTYWORLDWIDE Our mission: "To resolve the challenges faced by SMEs." • Hundreds of chain store companies • Thousands of online shops • Tens of thousands of small and medium-sized companies • Millions of Members Education. Opportunities. Future. Together for our world. A future together. Increase sales and do something good at the same time. Hubert Freidl CEO Lyoness COMPANY • Founded in 2003 • Over 45 countries worldwide • Over 1,000 employees • Billions of sales NETWORK • 100 Countries • 10 million Loyalty Merchants • 1 billion Members VISION TENS OF THOUSANDS OF INDEPENDENT MARKETERS WORLDWIDE.
6. A NEW CUSTOMER REGISTERS EVERY 37 SECONDS A NEW LOYALTY MERCHANT REGISTERS EVERY 10 MINUTES GOOD REASONS TO SHOP AT YOUR STORE! * Loyalty Merchant's terms can be viewed at Lyoness.com. CASHBACK (UP TO 5%) WITH EVERY PURCHASE* SHOPPING POINTS* FOR SHOPPING POINT DEALS FRIENDSHIP BONUS Up to 2 x 0.5% of the purchase volume from direct and indirect recommendations LOYALTY MALL SMES CHAIN STORES ONLINE SHOPS 7x"It costs up to 7 times more to gain a new customer than it does to retain one." Source: Business24.ch, Olaf Hoffmann 3xOn average, satisfied customers recommend a company to 3 other people. Source: werbepraxis-aktuell.de YOURCUSTOMERS WILLBETHRILLED!
7. Forbes World's Most Innovative Company 2013 First Cloud provider with the TÜV seal of approval "Tested Data Protection Cloud Computing V1.0" Etisphere Institute, 2011 World‘s Most Ethical Companies and many more... OVERVIEW OF SOME OF THE AWARDS: ADDITIONALTOOLS TO IMPROVE YOUR PERFORMANCE EVEN MORE! Targeted Newsletter Marketing Targeted Shopping Point Deals Customer Surveys Analysis and Statistics Evaluations, sales development, etc. Generate Online Vouchers Focus on Cross-Marketing possibilities MARKETINGPOWERFORYOUR CUSTOMERLOYALTYPROGRAMME
8. ADDED VALUE FOR YOUR CUSTOMERS CASHBACK (UP TO 5%) WITH EVERY PURCHASE* SHOPPING POINTS* FOR SHOPPING POINT DEALS FRIENDSHIP BONUS THEY WON'T MISS ANY OFFERS UNIQUE TOOLS TO INCREASE SALES ... find out more about your customers ... communicate with ... your customers regularly ... reward your loyal customers effectively ... gain new customers easily ... compete against large companies and online shops ... assess how satisfied your customers are ... Make decisions based on facts FROM NOW ON YOU CAN... INCREASEDSALESTHROUGH NEWANDLOYALCUSTOMERS * Loyalty Merchant's terms can be viewed at Lyoness.com.
9. WHATdo you earn when your customers shop in other stores? ADDITIONAL INCOME OPPORTUNITY FOR YOU! GLOBAL AND MULTI-SECTOR SHOPPING BENEFITS FOR YOUR CUSTOMERS ... ... AND YOU BENEFIT TOO! As a Loyalty Merchant you can do just that WITH IMMEDIATE EFFECT! EARN MONEY FROM PURCHASES MADE by customers who you have registeredwhen they shop at: Hundreds of chain stores Thousands of Online Shops Tens of thousands of SMEs CUSTOMERSUSETHEIRCARDS INALLSECTORS
10. 88% of companies that invest in customer loyalty are more profitable than their competitors. Source: Deloitte NEW AND LOYAL CUSTOMERS THROUGH INTELLIGENT TOOLS LOYALTY PROGRAM BASIC TOOLS CUSTOMER REGISTRATION, AND RECORDING SALES CONNECTION TO THE INTERNATIONAL LOYALTY MERCHANT AND CUSTOMER NETWORK MTERM TABLET inc. STAND 1 pc. CO-BRANDED CARDS & FLYER inc. LOGO PRINT & BARCODE 250 pc. SME LOUNGE (MANAGEMENT TOOL) (ONLINE) VARIOUS POS MATERIAL BASIC STATISTICS MODULE SHOPPING POINT DEAL MODULE SERVICE CONTAINS LYONESS SERVICE PACK CUSTOMER RELATIONSHIP MANAGEMENT (CRM) MODULE CUSTOMER SATISFACTION SURVEY MODULE ADVANCED STATISTICS MODULE ONLINE VOUCHERS (OGV) SERVICE PACK BASIC MARKETINGFEATURES SOLUTION PACK HIGH PERFORMANCE TOOLS TO INCREASE SALES YOURDECISIONTOACQUIRETHAT COMPETITIVEEDGE!