Published on April 17, 2008
Slide1: Gold-Vision Overview 17 April 2008 e-know.net Customer Open Day Slide2: Agenda Introductions and Business Overview CRM issues and a Gold-Vision™ Background Gold-Vision™ Introduction and Demonstration Q&A Slide3: About Us Gold-Vision Author Best practice and people at reasonable prices to the market. Born out of strong “big 5” and Microsoft “Outstanding Partner for Europe” track –record. Global enterprise client base Slide4: Improving: Improve teamwork and communications More effective selling Improving Networking Understanding client risks and activities Contact records and audit trail Process & cost efficiency Focusing marketing spend Your primary objectives for CRM? Slide5: Typical issues - Unified Information Order Processing Management Marketing Customer Service Finance Outside Sales Sales Support Customer (Yankee Group) Slide6: Typical issues - Unified Information Order Processing Management Marketing Customer Service Finance Outside Sales Sales Support (Yankee Group) Customer Slide7: Unified Information Phone Calls / SMS Meeting Notes Internet Enquiries E-mails Documents Profiles Faxes Contacts Slide8: Gold-Vision and beyond.. Garden State Growers Critical sales period Inexperienced sales team Data analysis Sophisticated automated activities Rapid implementation Oxford Aviation Full automated internet process Large contact database with 300 contact fields Rapid implementation Slide9: Priorities Why? Work with and within Outlook Acceptance Simple: Pricing Understanding Installation Independence Implementation Quick benefit, Cost Training Quick benefit, Cost “One – click” Ease of use Scaleable Investment protection Web – enabled Universal access Key Design Priorities Slide10: Gold-Vision Hierarchy Slide11: Gold-Vision™ - Rapide Implementation Rapide is suitable for those situations where you wish to realise benefits quickly. Data is likely to be already “clean” and simple. Although our planning and workshop may identify a sophisticated implementation roadmap, the initial implementation is based around standard processes and reporting.