Published on February 16, 2011
Formal &Informal Communication: Formal &Informal Communication Created by: Aishath Eaman What is Communication?: What is Communication? Communication is the process of sharing our ideas, thoughts, feelings and values with other people and having those ideas, thoughts, feelings and values understood by the people we are communicating with. Formal Communication : Formal Communication Formal communication is written, oral or graphic communication which follows the lines of authority and accountability. Formal communication channels flow in three directions:: Formal communication channels flow in three directions: Downward Communication Upward Communication Horizontal Communication Downward Communication : Downward Communication Downward communication involves, flow of communication from higher level to the lower levels. Upward Communication: Upward Communication Upward Communication flows from lower levels to the higher levels of the organization. Horizontal Communication : Horizontal Communication Horizontal Communication is information exchange between departments as means of coordinating their activities. It occurs across the same level. Slide 8: Downward Communication Upward Communication Horizontal Communication Advantages of Formal Communication : Advantages of Formal Communication It is systematic and orderly flow of ideas. The source of communication can be easily located. It provides support to authority of supervisor over subordinate. It facilitates control. Informal Communication : Informal Communication Communication arising out of all those channels of communication that fall outside the formal channels is known as informal communication. Informal Communication……: Informal Communication…… takes place due to the individual needs of the members of an organization. is oral and may be expressed even by simple glance, sign or silence. is implicit, spontaneous multidimensional and diverse. Advantages of Informal Communication : Advantages of Informal Communication It acts as a valuable purpose in expressing certain information. It satisfies the people desires to identify what is happening in the organization. It also facilitates to ameliorate managerial decisions. Differences: Differences Formal Used in a Professional Setting. No Slang. Pronounce words correctly. Informal Usually used with friends and family. Contains shortened version of words. Contains slang words. Thank You!: Thank You!