Fundamentals in Real Estate Series Part 6 Generating Referrals

Information about Fundamentals in Real Estate Series Part 6 Generating Referrals

Published on July 30, 2014

Author: remaxmgm

Source: authorstream.com

Content

Fundamentals in Real Estate Series Part 6 Generating Referrals: Fundamentals in Real Estate Series Part 6 Generating Referrals Pranav Pandya Franchise Development Manager RE / MAX Mumbai Gujarat Maharashtra RECAP : RECAP Part 1 - Getting Started Part 2 - Marketing Part 3 - Prospecting Part 4 – Working with Sellers Part 5 – Working with Buyers Today’s Agenda: Today’s Agenda Past clients Client parties Keeping your customers Client follow-up International referrals Networking during conventions Past Clients : Past Clients PowerPoint Presentation: Thank the client Ask for referrals Ask for a letter of reference Pick it up the next day Use as part of your listing or buyer presentation PowerPoint Presentation: Client Feedback For services, a customer’s expectations are: Reliability and integrity Tangibles Responsiveness Assurance Empathy Client Parties : Client Parties PowerPoint Presentation: Family Lunch / Dinner Picnics Movie matinees New Year parties Dance/ Play/ Concerts / Events Keeping your Customers : Keeping your Customers Why You Lose Customers?: Why You Lose Customers? PowerPoint Presentation: Post Purchase Evaluation It is absolutely critical for you to deliver quality service consistently with customer expectations. They will not refer you otherwise. Factors that can help the perception of Associates: Factors that can help the perception of Associates Personality Length of the Transaction Time Buying Versus Selling Market Conditions Post Purchase Experience Client Follow-up : Client Follow-up Reasons to Call:: Reasons to Call: Just to say ‘Hi’ Anniversary of purchase Birthdays Market update Follow up on mailer Have buyers in that area Asking for testimonials Invitation for lunch/client appreciation party Follow up report Show your achievements PowerPoint Presentation: Contacting Past Clients Creating “A” List Clients International Referrals   : International Referrals   PowerPoint Presentation: Business cards Online RE/MAX Email and/or Postcard Campaigns Media promotion Share a video with your clients Networking during conventions : Networking during conventions PowerPoint Presentation: Working Conventions - The key word is work. Goal Plan Business Cards Promotional material Digital Camera System for Meeting Sales Associates During the Convention After the Convention PowerPoint Presentation: Thank You

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