GEOG2057 8

Information about GEOG2057 8

Published on February 8, 2008

Author: Manfred

Source: authorstream.com

Content

GEOG 2057 Leisure and Recreation in Modern Society #8 Critical Issues in leisure/recreation management:  GEOG 2057 Leisure and Recreation in Modern Society #8 Critical Issues in leisure/recreation management Points for your consideration: Textbook knowledge (Ch#5): social and demographic contexts of leisure/recreation – motivations and age group factors the market implications critical issues in leisure and recreation management References: Textbook (2005), Chapters #5, #7, #8, & #9 Grainger-Jones, B. (1999). Managing Leisure. Chapters. 1, 3 & 4 What are the 2 critical Issues for consideration in managing leisure & recreation :  What are the 2 critical Issues for consideration in managing leisure & recreation Slide3:  1) Social Changes: Possessive individualism Increasing financial resources to possess more for leisure/recreation Consumer choice: a “right” vs. a “privilege” Relatively low cost technology Growth in home-based entertainment Decreasing demand for social leisure The market/management implications? Market implications:  Market implications Great availability of a diversified leisure supply Growing technological innovation vs.less human interaction More effective “targeted marketing” vs. random exercise Consumer knowledge vs. information overloading Consumer contracts vs. consumer (right to ) abuse Media diversity and the elevated possessive individualism Slide5:  2) Demographic changes: Aging of society Gender and sexually oriented demand Market/management implications: Senior market and demand Being sufficiently taken care of? Gender roles and queer cash Vision of future leisure market two aspects for consideration in managing leisure and recreation:  two aspects for consideration in managing leisure and recreation Managing the customer => the demand Managing the resources => the supply Give some examples of physical resources of leisure and recreation?:  Give some examples of physical resources of leisure and recreation? Physical resources of leisure/recreation:  Physical resources of leisure/recreation Land => land based activities Water => water based activities Buildings => indoor activities Systems => infrastructure Equipment => facilities Managing leisure customers Customer care & risk management:  Managing leisure customers Customer care & risk management Slide10:  6 aspects of customer care: Value for money, in terms of quantity and quality The experience as described Protection from physical harm Security of goods and belongings Quality of ancillary services and goods Positive signals 2 principles of customer care: Customer is paramount Customer is always right The above concept, along with other factors, may cause risky situation for leisure mangers to handle Model of risks:  Model of risks Figure 1. A theoretical model of risk where leisure environment interacts with leisure customer Figure 2. A predictable environment combines with predictable customers (Model 1):  Figure 2. A predictable environment combines with predictable customers (Model 1) e.g.concert hall, art gallery/museum visit, window shopping, etc. Figure 3. An unpredictable environment combines with predictable customers (Model 2):  Figure 3. An unpredictable environment combines with predictable customers (Model 2) e.g. yachting competition, white-water canoeing event, professional mountaineering expedition, etc. Figure 4. A predictable environment combines with unpredictable customers (Model 3):  Figure 4. A predictable environment combines with unpredictable customers (Model 3) e.g. public swimming pool, theme park, water park visits, etc. Figure 5. An unpredictable environment combines with unpredictable customers (Model 4):  Figure 5. An unpredictable environment combines with unpredictable customers (Model 4) e.g. Outdoor activity centre, jet-ski hire centre, hill walking or canoeing, horse-riding, etc. Implications for management:  Implications for management Figure 2. A predictable environment combines with predictable customers (Model 1):  Figure 2. A predictable environment combines with predictable customers (Model 1) e.g.concert hall, art gallery/museum visit, window shopping, etc. Implications for management:  Implications for management Environment stable Quality of experience assured Innovation may be introduced for improvement creating a more varied environment, e.g. interactive displays at museums Figure 3. An unpredictable environment combines with predictable customers (Model 2):  Figure 3. An unpredictable environment combines with predictable customers (Model 2) e.g. yachting competition, white-water canoeing event, professional mountaineering expedition, etc. Implications for management:  Implications for management Expectation can be held for having: trained, experienced, and predominantly adult customers Cares need to be taken for ensuring: customers’ qualification and experience to enjoy the activities Customers’ understanding and appreciation of the leisure environment Figure 4. A predictable environment combines with unpredictable customers (Model 3):  Figure 4. A predictable environment combines with unpredictable customers (Model 3) e.g. public swimming pool, theme park, water park visits, etc. Implications for management:  Implications for management Common problems customer behavior, which may be unpredictable by nature or downright malicious by intent Cause of the risk customer behavior rather than the qualities of the environment Figure 5. An unpredictable environment combines with unpredictable customers (Model 4):  Figure 5. An unpredictable environment combines with unpredictable customers (Model 4) e.g. Outdoor activity centre, jet-ski hire centre, hill walking or canoeing, horse-riding, etc. Implications for management:  Implications for management Hardest task for managers in terms of risk assessment and risk management Neither environment nor customer is predictable Risk management is a crucial exercise Customer monitoring and control are essential Your critical thoughts over the management implications will help you prepare for the final examination Importance of regulatory knowledge for leisure management:  Importance of regulatory knowledge for leisure management Reasons for knowing the regulatory environment:  Reasons for knowing the regulatory environment An increased awareness of rules, regulations and potential for litigation on the part of the general public An increased tendency to ‘blame’ which leads to legal action Specialist advice available to those injured in a ‘leisure environment’ Sizeable awards for damages, made by the courts in certain celebrated cases Slide27:  The professionalisation of sports, which leads to higher salaries, and consequently greater claims for ‘loss of earnings’ in the event of an accident The growth in the regulatory environment itself, leading to the creation of standards which may be used to assess negligence in particular cases An extended application of the ‘duty of care’ notion, to include not only physical injury but psychological and financial harm Areas where necessary regulatory knowledge are needed for leisure managers:  Areas where necessary regulatory knowledge are needed for leisure managers Healthy & safety Contracts Employment Equal opportunity Consumer protection Product liability Copyright Licensing Food hygiene

Related presentations


Other presentations created by Manfred

Explorer Pizarro
13. 02. 2008
0 views

Explorer Pizarro

mycotoxins
06. 02. 2008
0 views

mycotoxins

Anabolic Steroids
22. 04. 2008
0 views

Anabolic Steroids

tm
19. 03. 2008
0 views

tm

Siggraph 2004
08. 01. 2008
0 views

Siggraph 2004

Sorority Info Night
08. 01. 2008
0 views

Sorority Info Night

Africanand Caribbean Heritage
12. 01. 2008
0 views

Africanand Caribbean Heritage

Y7 EVENT 7 Revision
16. 01. 2008
0 views

Y7 EVENT 7 Revision

G060579 00
18. 01. 2008
0 views

G060579 00

bfr
22. 01. 2008
0 views

bfr

xmm scos2k
22. 01. 2008
0 views

xmm scos2k

Hserv534 13 India China
24. 01. 2008
0 views

Hserv534 13 India China

Ashvin Parekh
24. 01. 2008
0 views

Ashvin Parekh

133 2005ss elisagaleotti1
09. 01. 2008
0 views

133 2005ss elisagaleotti1

Eli 04 22 07
23. 01. 2008
0 views

Eli 04 22 07

sander
15. 01. 2008
0 views

sander

Agriculture Mitchell
28. 01. 2008
0 views

Agriculture Mitchell

PPSmMuscle4
07. 02. 2008
0 views

PPSmMuscle4

2008 KLE Info Session
07. 02. 2008
0 views

2008 KLE Info Session

pestmanagement
13. 02. 2008
0 views

pestmanagement

xmlrpc
14. 02. 2008
0 views

xmlrpc

Rendezvous ENT Web presentation
04. 02. 2008
0 views

Rendezvous ENT Web presentation

Asthma and Outdoor Air Pollution
25. 02. 2008
0 views

Asthma and Outdoor Air Pollution

LandUse
08. 03. 2008
0 views

LandUse

powerplants sab
11. 01. 2008
0 views

powerplants sab

accord present2
07. 03. 2008
0 views

accord present2

ISUHaz Comtraining
17. 01. 2008
0 views

ISUHaz Comtraining

ssrowing
17. 04. 2008
0 views

ssrowing

ETAE July 2005 id4319
22. 04. 2008
0 views

ETAE July 2005 id4319

B4 U08 C
24. 04. 2008
0 views

B4 U08 C

LAHORE PAKISTAN SEMINAR 27 MAY
07. 05. 2008
0 views

LAHORE PAKISTAN SEMINAR 27 MAY

macmillan
08. 05. 2008
0 views

macmillan

chuckclose
25. 02. 2008
0 views

chuckclose

2007 Grad Poster McCowan Edited
02. 05. 2008
0 views

2007 Grad Poster McCowan Edited

ddc autism research epi feb14 07
21. 03. 2008
0 views

ddc autism research epi feb14 07

SMB KnowThyEnemy
12. 01. 2008
0 views

SMB KnowThyEnemy

2008 01 18 Space News
10. 03. 2008
0 views

2008 01 18 Space News

Ergonomics Orientation
05. 03. 2008
0 views

Ergonomics Orientation

266 9
29. 02. 2008
0 views

266 9

ScottishMountains2004
06. 02. 2008
0 views

ScottishMountains2004

mix1
09. 01. 2008
0 views

mix1

product presentation1 24 05
10. 01. 2008
0 views

product presentation1 24 05

Game Management
15. 01. 2008
0 views

Game Management

Govt reprt Mr Chea Dara
17. 01. 2008
0 views

Govt reprt Mr Chea Dara

IPY Denver Uttal
23. 01. 2008
0 views

IPY Denver Uttal

WhatsNewInVisualStud io2008
21. 02. 2008
0 views

WhatsNewInVisualStud io2008

2007 06 26 MENTER
28. 01. 2008
0 views

2007 06 26 MENTER