GR Presentation 2

Information about GR Presentation 2

Published on July 12, 2014

Author: chrisalexandre

Source: authorstream.com

Content

: PowerPoint Presentation: Today’s World Challenges GuestRevu How Does it Help? How Does it Work? TripAdvisor Integration Net Promoter Score The Process Using Your Reviews Managing Your Online Reputation In Your Marketing Materials In Summary… Agenda PowerPoint Presentation: Growth of OTAs Online Reputation Means Business Competition is Heating Up Social Media a nd Guest Interaction Today’s World PowerPoint Presentation: How do I connect with my guests? How do I drive more reviews to TripAdvisor ? How do I enhance my online reputation using social media? Are my guests recommending me or my competitors? How do I make sure I’m providing an outstanding product offering? How do I know when things are going wrong? How do I drive more bookings? Challenges GuestRevu: GuestRevu How Does GuestRevu Help?: How Does GuestRevu Help? Make it personal - engage with your guests. For you. For your business. For your guest. Real reports, real information, anytime, anywhere. Improve your online reputation. Be empowered. Act Decisively. Respond to feedback immediately. It’s all about the bottom line. Safe. Simple. Secure. Reliable. How Does it Work?: How Does it Work? Step 1 Integrate with your Property Management System How Does it Work?: How Does it Work? Step 2 Get the right answers, to the right questions! How Does it Work?: How Does it Work? Step 3 G et notified as reviews come in – the good, bad and ugly How Does it Work?: How Does it Work? Step 4 Centralise all your data in one place How Does it Work?: How Does it Work? Step 5 Share t he reviews online with the world How Does it Work?: How Does it Work? Step 6 Handy, easy to understand, reporting TripAdvisor: TripAdvisor The Choice is Yours… Integrate TripAdvisor questions directly into your questionnaire Delay TripAdvisor invitations for 5 days Don’t include the integration Review Quality Review Volume Review Freshness Net Promoter Score: Net Promoter Score NPS % of PROMOTERS (9s and 10s) Our friends at Satmetrix want us to remind you that Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld . % of DETRACTORS (0 to 6) The Process: The Process The Process: The Process Invitation email The Process: The Process Reminder email The Process: The Process The Process: The Process The Process: The Process The Process: The Process The Process: The Process The Process: The Process The Process: The Process The Process: The Process In Summary…: In Summary… Engage with your guests and respond to their feedback See the information that matters to you Improve your online reputation Continually drive fresh reviews to TripAdvisor Increase your RevPAR Drive more direct bookings Incorporate your reviews on your website It’s all about the bottom line For more information – visit www.guestrevu.com or email us at [email protected]

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