pmi quality notes

Information about pmi quality notes

Published on January 9, 2008

Author: Monica

Source: authorstream.com

Content

PMI PMP Exam Prep PMI Mile High Chapter North Area Study Group:  PMI PMP Exam Prep PMI Mile High Chapter North Area Study Group Quality Presentation Prepared by Denise Robertson 8 March 2003 Quality Definitions:  Quality Definitions Quality: conformance to requirements and fitness of use Quality Management: The processes required to ensure that the project will satisfy the needs for which it was undertaken. Philosophy: Gold plating is bad; prevention over inspection is good Quality Characteristics:  Quality Characteristics Grade vs. Quality Grade: meets spec requirements Quality: behaves as expected Prevention vs. Inspection Management Responsibility Processes Customer Satisfaction Keep customer informed Stick to Requirements Quality Processes:  Quality Processes Quality Planning Quality standards and methods to meet them Planning Quality Assurance Improvements, audits, measurement comparisons, considering standards appropriateness Executing Quality Control Measuring/testing errors, measuring schedule performance, comparing results to standard Controlling Quality Planning Tools:  Quality Planning Tools Standards Benchmarking (past analysis) Benefit/Cost Analysis (BCI) Flowchart (future analysis) Design of Experiments (what if?) Cost of Quality (costs of conformance & non-conformance) Fishbone Diagram (also used in QC) Quality Assurance Tools:  Quality Assurance Tools Evaluation against standards on regular basis Re-evaluation of standards, methods, and procedures Quality Audit: structured review of quality activities that identifies lessons learned Quality Control Tools:  Quality Control Tools Inspection Pareto Diagram Fishbone Diagram Checklists Statistical Sampling Control Charts Flow charting (also used in Quality Planning) Trend Analysis Quality Techniques:  Quality Techniques Continuous Improvement (Kaizen) Just in Time (JIT) Total Quality Management (TQM) Quality Researchers:  Quality Researchers Optimal Quality and Responsibility:  Optimal Quality and Responsibility Marginal Analysis Optimal quality is reached at point where incremental value from improvement = incremental cost to secure it. Responsibility for Quality Senior management is responsible for organizational quality PM has ultimate responsibility for quality of product of project Each team member is responsible for self inspection Statistical Terms:  Statistical Terms Standard Deviation:  Standard Deviation Distance from Mean in a Normal Curve 1 standard deviation = 1 sigma (P – O) / 6 PERT formula for standard deviation where P is pessimistic estimate and O is optimistic estimate Sigma:  Sigma Statistical Sampling Quality Control Chart:  Statistical Sampling Quality Control Chart Graphic display of results, over time, of a process… used to determine if the process is “in control.” To create a control chart: Samples are taken Variables are measured Attributes are found and plotted on chart Monitoring Project Results:  Monitoring Project Results Variable Anything measured Attribute Binary value, either right or wrong Probability Likelihood event will occur, usually expressed as % Control Chart Features:  Control Chart Features Control Limits Acceptable range of variation of a process often shown as 2 dashed lines on chart Upper and Lower Control Limits are determined by organization’s sigma quality standard Specification Limits Contractual requirements for performance and quality Not calculated based on control chart Outside chart control limits if project can meet Inside chart control limits if project cannot meet Out of Control:  Out of Control Out of Control Lack of consistency or predictability in process. When data point falls outside upper or lower control limit When non-random data points are still within upper and lower control limits, such as Rule of Seven Rule of Seven:  Rule of Seven Heuristic referring to non-random data points grouped together in a series that total 7 on one side of mean. Assignable Cause is a data point or Rule of Seven that requires investigation to determine cause of variation. Cost of Quality:  Cost of Quality

Related presentations


Other presentations created by Monica

PORT WINE presentation
22. 01. 2008
0 views

PORT WINE presentation

Earth Science Life on Mars
25. 01. 2008
0 views

Earth Science Life on Mars

cyberbullying 11 16 07web
30. 01. 2008
0 views

cyberbullying 11 16 07web

Metamorphism 1
10. 01. 2008
0 views

Metamorphism 1

Cavemen
10. 01. 2008
0 views

Cavemen

Helen Chiu NZ 2001
14. 01. 2008
0 views

Helen Chiu NZ 2001

Meeting 21 5 2007 DEI
16. 01. 2008
0 views

Meeting 21 5 2007 DEI

0105
21. 01. 2008
0 views

0105

HongKong Nasopharyngeal
21. 01. 2008
0 views

HongKong Nasopharyngeal

DWARKA Krishnas city
22. 01. 2008
0 views

DWARKA Krishnas city

Lesson11
22. 01. 2008
0 views

Lesson11

PLE01 Show
22. 01. 2008
0 views

PLE01 Show

MacMillan Matrix
04. 02. 2008
0 views

MacMillan Matrix

abridged
10. 01. 2008
0 views

abridged

Class2
09. 01. 2008
0 views

Class2

06Firstladyintimacy
17. 01. 2008
0 views

06Firstladyintimacy

20070513a commitment in marriage
29. 01. 2008
0 views

20070513a commitment in marriage

A3 2 Cihangir
07. 02. 2008
0 views

A3 2 Cihangir

Slag Proj sum jmv
14. 02. 2008
0 views

Slag Proj sum jmv

Catalog Powerpoint
26. 02. 2008
0 views

Catalog Powerpoint

200632165149775
28. 02. 2008
0 views

200632165149775

WirelessChannels
24. 03. 2008
0 views

WirelessChannels

TecEcoKyotoOpportuni ties090605
12. 02. 2008
0 views

TecEcoKyotoOpportuni ties090605

PACIFICO1
28. 03. 2008
0 views

PACIFICO1

Cow Calf Assessment Data All
24. 01. 2008
0 views

Cow Calf Assessment Data All

553147
14. 04. 2008
0 views

553147

FINALSUSAppt
15. 04. 2008
0 views

FINALSUSAppt

scoresslam with poems
12. 02. 2008
0 views

scoresslam with poems

200832519533687
17. 04. 2008
0 views

200832519533687

waters fiona
22. 04. 2008
0 views

waters fiona

Part 1 Topic 3 LUBS1940
23. 04. 2008
0 views

Part 1 Topic 3 LUBS1940

get big fast lecture1
24. 04. 2008
0 views

get big fast lecture1

AIDS and Access A Summary
07. 05. 2008
0 views

AIDS and Access A Summary

pl311wittgensteinnot heory06 07
02. 05. 2008
0 views

pl311wittgensteinnot heory06 07

Thompson ACE dept sem 012607
23. 01. 2008
0 views

Thompson ACE dept sem 012607

PE2 U9 R
19. 03. 2008
0 views

PE2 U9 R

1877
11. 01. 2008
0 views

1877

visite multilingue
10. 01. 2008
0 views

visite multilingue

2 3pc
25. 01. 2008
0 views

2 3pc

2007 10 21 for website
05. 02. 2008
0 views

2007 10 21 for website

Dichronic Jewerly
09. 01. 2008
0 views

Dichronic Jewerly

fischer cap2007
16. 01. 2008
0 views

fischer cap2007

3p21
14. 01. 2008
0 views

3p21

katysat adcs update 2006 01 31
17. 01. 2008
0 views

katysat adcs update 2006 01 31