Reducing LMS Support Requests - Insider Secrets

Information about Reducing LMS Support Requests - Insider Secrets

Published on August 2, 2014

Author: commlabindia

Source: authorstream.com

Content

REDUCING LMS SUPPORT REQUESTS - INSIDER SECRETS: REDUCING LMS SUPPORT REQUESTS - INSIDER SECRETS Who needs LMS Support?: Who needs LMS Support? Who needs LMS Support?: Who needs LMS Support? Learners Administrators Instructors Managers Authors Most of the queries are avoidable: Most of the queries are avoidable Typical support requests from learners: Typical support requests from learners Typical support requests received from learners: Typical support requests received from learners Resetting passwords Problems in accessing What happens when there are too many support requests? : What happens when there are too many support requests? What happens when there are too many support requests? : What happens when there are too many support requests? Administrators are overburdened What happens when there are too many support requests? : What happens when there are too many support requests? Learners lose interest when not responded on time How to reduce LMS support requests?: How to reduce LMS support requests? How to reduce LMS support requests?: How to reduce LMS support requests? Simple and Repetitive Support Requests can be automated . How to reduce LMS support requests?: How to reduce LMS support requests? Install a guided support tool to send support request . How to reduce LMS support requests?: How to reduce LMS support requests? Develop questionnaires that get users to provide vital information . How to reduce LMS support requests?: How to reduce LMS support requests? Step by Step instruction and screenshots Benefits of installing guided support tool: Benefits of installing guided support tool Benefits of installing guided support tool: Benefits of installing guided support tool Reduces the number of email communications. Benefits of installing guided support tool: Benefits of installing guided support tool Enables users to identify the core issue Benefits of installing guided support tool: Benefits of installing guided support tool Administrators will have more time to address complex issues Additional Steps to be Taken to Reduce LMS Support Requests : Additional Steps to be Taken to Reduce LMS Support Requests Additional Steps to be Taken to Reduce LMS Support Requests : Additional Steps to be Taken to Reduce LMS Support Requests Educate users on how you investigated and resolved the request Additional Steps to be Taken to Reduce LMS Support Requests : Additional Steps to be Taken to Reduce LMS Support Requests Explain the root cause of the issue and give tips to avoid in future . Additional Steps to be Taken to Reduce LMS Support Requests : Additional Steps to be Taken to Reduce LMS Support Requests Provide tips to avoid common problems Conclusion: Conclusion LMS support is the key to success of any learning initiative. Guided troubleshooting support can empower administrators and users, to resolve issues faster. PowerPoint Presentation: To read articles on similar topics, please visit blog.commlabindia.com Thank You: Thank You

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