SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL

Information about SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL

Published on July 18, 2014

Author: magnificvasu

Source: authorstream.com

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SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL USA :6786933994,6786933475 India :9052666559,040-69990056 mail :[email protected] SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: What is SAP CRM ? CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way. SAP CRM is the CRM tool provided by SAP . SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 2 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: What is SAP CRM used for? A CRM is used for many a business process But let consider a very typical workflow for SAP -CRM SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 3 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: Typical SAP-CRM Workflow A customer may raise an issue with the vendor via any medium like Fax, email , telephone etc. If the resolution cannot be provided immediately by the from – end customer representatives they raise a ticket in SAP – CRM which is addressed by a more technically equipped personnel. The resolution is then forwarded to the customer. SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 4 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: Overview of the CRM Solution: SAP CRM Introduction to:     o Fundamentals and architecture of SAP      o SAP CRM Marketing      o SAP CRM Sales      o SAP CRM Service      o Implementation & operation of SAP CRM SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 5 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: CRM Base Customization: CR 100 CRM basic data:     o Account Management      o Organizational model      o Product master      o Customizing settings for each object      o CRM business transactions SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 6 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: Overview of generic functions in business transactions        Activity management      Customizing for these objects             o Process control and determination Partner determination         Actions         Overview of pricing in CRM             o CRM billing SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 7 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL: Basics concepts of CRM middleware         Introduction to the CRM Web Client User Interface CRM Marketing :  CR 600 Overview of marketing management in SAP CR           SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 8 www.magnifictraining.com SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL : Marketing Plans and campaign management Working with marketing projects       Preparation and Execution of campaigns SAP CRM FUNCTIONAL ONLINE TRAINING TUTORIAL 9 www.magnifictraining.com sap abap online [email protected]: Hi new batches are starts on SAP ABAP. Further details contact us:9052666559 or 9052666558,USA : 678-693-3475.full course details please visit our website http://www.magnifictraining.com or www.saponlinetrainings.net . For any further details please mail us all queries to [email protected] Duration for course is 30 days or 45 hours and special care will be taken. It is a one to one training with hands on experience. sap abap online [email protected] 10 www.magnifictraining.com sap abap online [email protected]: Resume preparation and Interview assistance will be provided. Magnific training is also provide SAP ( all modules ).ORACLE ( all modules ),HADOOP (admin & dev ) and MS Dynamics ( all modules ). sap abap online [email protected] 11 www.magnifictraining.com PowerPoint Presentation: 12 www.magnifictraining.com

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