Published on July 8, 2014
PowerPoint Presentation: MarketsandMarkets Presents Service Quality Management (SQM) worth $2.1 Billion & Telco Customer Experience Management (CEM) Market worth $2.3 Billion by 2019 http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html PowerPoint Presentation: The report “ Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)”, defines and segments the SQM and CEM market into various sub-segments with an in-depth analysis and forecasting of revenues. The report also identifies the factors driving this market, various restraints and opportunities impacting it, along with the technology roadmap and adoption trends. Browse 152 market data tables, 19 figures spread through 202 pages and in-depth TOC on “Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market (EFM, Web Analytics, Text Analytics, Speech Analytics) (ISP, TSP, MSP) - Global Advancements, Worldwide Forecasts & Analysis (2014-2019)”. http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html Early buyers will receive 10% customization on this report. http://www.marketsandmarkets.com/Market-Reports/service-quality-management-sqm-telco-customer-experience-cem-market-1013.html PowerPoint Presentation: The Telco CEM market will grow from $1.6 billion in 2014 to $2.3 billion by 2019 and the SQM market will grow from $1.5 billion in 2014 to $2.1 billion by 2019, at a CAGR of 7.41% and 6.69%, respectively, during the forecast period. MarketsandMarkets broadly segments the SQM and Telco CEM market by analytic types: enterprise feedback management, text analytics, web analytics, speech analytics, and others; by touch points: company website, branch/store, the web, and mobile and social media; by end users: small and medium businesses and enterprises; and by regions: North America (NA), Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America (LA). CEM is a necessary mechanism for gaining competitive advantage in the market. Organizations implement CEM to improve and upgrade their level of customer service. There are different tools and techniques that are used in the CEM process. The advancements in Internet technology and usage patterns have compelled organizations to manage traditional as well as introduce new and innovative customer channels. Traditional methods of customer interaction include retail outlets and sales representatives, whereas some of the emerging customer channels are social media, mobile phones, e-mails, and blog websites. These channels focus on business organizations and help in identifying gaps and developing optimized VAS in products and services based on the customer demand and customer feedback. VAS acts as a critical factor in acquiring and retaining customers as well as in enhancing the customer lifetime value. PowerPoint Presentation: Marketsandmarkets : MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world. MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. MarketsandMarkets covers thirteen industry verticals, including advanced materials, automotive and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT. We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository. Get in touch with us at +1-888-6006-441 or send email to [email protected] with your contact details and questions if any query.