Session8Massimiliano Claps

Information about Session8Massimiliano Claps

Published on March 21, 2008

Author: BAWare

Source: authorstream.com

Content

Slide1:  ICT for the Future of Local Government Massimiliano Claps, Program Manager, IDC EMEA Government Insights March 14th, 2007 Slide2:  No citizen left behind – by 2010 all citizens benefit from trusted, innovative services and easy access for all Making efficiency and effectiveness a reality – significantly contributing, by 2010, to high user satisfaction, transparency and accountability, a lighter administrative burden Implementing high-impact key services – by 2010, 100% of public procurement will be available electronically Putting key enablers in place –enabling citizens and businesses to benefit, by 2010, from convenient, secure and interoperable authenticated access across Europe to public services Strengthening participation and democratic decision-making – demonstrating, by 2010, tools for effective public debate and participation in democratic decision-making. Source: European Commission i2010 eGovernment Action Plan - http://europa.eu.int/information_society/activities/egovernment_research/doc/highlights/comm_pdf_com_2006_0173_f_en_acte.pdf EU Asks for High Quality and Accessible Service Policy and IT Executives Agree with EU:  Policy and IT Executives Agree with EU Note: LRG IT managers = 48; LRG business / policy managers = 30 Source: IDC LOB Survey Q3, 2006 and IDC Vertical Market Survey, Q2 2006 = Low = Mid = High 10 Marketing effectiveness 9 Business performance monitoring 8 HR management 7 Efficient sourcing 6 Supply chain efficiency 5 Service innovation 4 Mobile workforce 3 IT organization responsiveness and efficiency 2 Regulatory compliance 1 Citizen Care / Service Priority ranking for IT Managers Which of the following initiatives are leading your organization business / policy strategy agenda? 5 8 7 10 4 6 9 3 2 1 Degree of Alignment Priority ranking for Business / Policy Managers Joining Up Services to Improve Satisfaction:  Joining Up Services to Improve Satisfaction Putting Services Online Isn’t Enough:  Putting Services Online Isn’t Enough Western Europe, Level of Sophistication of Online Services Note: includes EU-15 and Norway, Iceland and Switzerland Source: European Commission Western Europe, Level of Usage of Online Services Citizens Businesses Service Delivery Must Be Joined-Up:  Service Delivery Must Be Joined-Up Case & Record Management Are Key …:  Note: local government respondents = 109; regional government respondents = 67 Source: IDC Vertical Market Survey 2006 % of respondents that plan to invest in the next 12 months Case & Record Management Are Key … Slide8:  Content Access, Change, Rights, Security Management … to Automate Collaborative Workflows Consolidate and integrate Architectures :  % of Respondents Note: local and regional government respondents = 57 Source: IDC Vertical Market Survey 2006 Consolidate and integrate Architectures Managing Resources Efficiently:  Managing Resources Efficiently Precious Competencies Will Be Lost:  Precious Competencies Will Be Lost Sweden, Breakdown of Government Sector Employees by Age Source: Statistics Sweden, 2005 2002 2004 Resource Management Virtuous Cycle:  Resource Management Virtuous Cycle Different Shared Services Models Will …:  Mandated geo-political aggregation Partnership Consolidation Specialization Internal vs. external sourcing Service delivery vs. back office support functions Different Shared Services Models Will … … Contribute Achieving Higher Productivity:  … Contribute Achieving Higher Productivity Stand-alone units Shared Services Economies of scale Bargaining power Standardization of processes and IT systems Focus of people skills Optimization of quality of service/ customer orientation Thorough governance Flexibility to local needs Low High Low High Low High Low High Moderate-high High Low High High Low PM Will Support Decisions:  Financial Accounting PM Will Support Decisions IT Solutions Will Streamline PM:  % of respondents that plan to invest in the next 12 months IT Solutions Will Streamline PM Note: local government respondents = 109; regional government respondents = 67 Source: IDC Vertical Market Survey 2006 Cities Go Virtual:  Cities Go Virtual The 10 Largest Urban Areas in Europe:  The 10 Largest Urban Areas in Europe Source: UN and www.citymayors.com Total European population 728.39 million 714.96 million Trivia: what cities are we talking about?:  Trivia: what cities are we talking about? Population: 1.8 million Access to the city for cars is quick through spacious avenues laid out in a grid, but moving around can be difficult in and around the city centre because of the many one-way streets and traffic jams. The city installed around 200 radars. This technology uses sensors under the pavement which trigger a digital camera if the car is above speed limit. The picture, including the date and time it was taken, is sent to the driver's home, as a ticket, anywhere across the country. Public transportation consists entirely of buses. 85% of the city's population uses the system The main airport is located in a nearby city, but it is integrated into transportation system, with rapid buses and executive buses connecting the airport to the city. Source: wikipedia and other Trivia: what cities are we talking about?:  Trivia: what cities are we talking about? Population: 1.3 million Traffic is a major cause of pollution: in 2005 for around 100 days, levels of PM10 were above the limit. Every day almost 800,000 cars and trucks enter the city; 70% of them commuting from the boroughs. The municipality is planning to tackle traffic problems by building tunnels and underground parking spaces. The city has a taxi service operated by private companies and licensed by the municipal government. Prices are fairly high (significantly higher than, for example, in New York) and finding a taxi may be difficult in rush hours. The city has three nearby airports, the largest one is 60km away, but reachable by train in 40 minutes from the city center. Source: wikipedia and other Reducing Traffic in Congested Areas:  Reducing Traffic in Congested Areas Drivers in central London used to spend 50% of their time in queues Traffic speeds in central London dipped below 10mph in the period 1998-2000 for the first time since records began It was estimated that London was losing more than £2 million every week in terms of lost time caused by congestion From introduction in 2003 through to March 2006, operating costs were at a total of £289 million, total income at £592 million and implementation costs at £162 million In 2005, typical delays were 1.8 minutes per kilometre vs. 2.3 minutes in pre-charging conditions The combined effect of charging and improved vehicle technology is that NOx emissions within the charging zone fell by 13% and total PM10 emissions fell by 15% Neutral impact on London Central economy Source: Transport for London Parking Made Easy:  Parking Made Easy 650,000 registered drivers in Vienna Any of 126,000 short-term parking spaces can be paid through mobile phones 48,000 users one year after launch Source: Siemens Business Services Meshing Buses and Bus Stops:  Meshing Buses and Bus Stops The City of Porthsmouth – 186,000 residents – equipped the city’s 308 buses with “ruggedised” PC, running a version of Windows. Each bus is able to monitor its precise position with GPS and upload information about its accurate arrival time using a mesh mobile radio data modem. Information is transmitted to the bus stops. The network cost £4.2m. The scheme moves urban traffic control data from fixed-line networks to the mesh network, saving the council more than £70,000 a year in telephony charges. The city also expects that if public transport is more predictable more people will use it, thus reducing traffic on the roads. Abating Cost of Waste Collection:  Abating Cost of Waste Collection BigBelly Cordless Compaction System is a garbage bin equipped with a solar panel powering a motor that compacts 680 liters of waste into 18kg of easy-to-collect bags. Queens, New York City, deployed 44 compactors between July and September 2005. The compactors reduced trash collection frequency by approximately 70% or more for workers. Workers can spend more time on other cleaning tasks The required number of diesel-burning trucks (or travels per truck) is reduced With an average 4:1 compaction ratio, the solar compactors significantly reduce the amount of sidewalk space taken up by bags of trash The bins are currently equipped with a LED that indicates when the trash is ready to be picked up. Wirelessly-enabled BigBelly is planned, which will reduce even further the need to travel to check the bins Source: Seahorse Power Co. Local Economies Grow with Broadband:  Local Economies Grow with Broadband In 2004, the Northwest Regional Development Agency (NWDA) approved funding of £20 million for Project ACCESS and Cumbria to deploy broadband telecommunications network Gleaston Watermill café, shops and holiday cottages Set up an e-commerce site for Pig’s Whisper, a novelty pig business, which now brings in about 10% of sales Cottage is more appealing to people that have to work while there Inquiries and bookings are managed more quickly Residents can access LearnDirect training material (e.g. European Computer Driving Licence qualification) Textile artist Fiona Nisbet can work from home and be much more effective, both by administering finance and travel online, and by offering online workshops and bookings Source: Northwest Regional Development Agency Summary:  Local governments play a fundamental role in service delivery and that can only increase in the foreseeable future Modernization of service delivery will materialize into joined up IT enabled processes Portals, call centres, digitalTV, etc. will provide usable interfaces Case and record management will streamline workflow Flexible and secure architecture will support integration Efficient resource management will release resources to the front-end Shared back office services will achieve economies of scale Finance, budgeting and performance management tools will support savvy decisions Mobile and other innovative tools will “virtualize” cities to improve quality of life Summary Questions...:  Questions... Massimiliano Claps, Program Manager [email protected] Silvia Piai, Research Analyst [email protected]

Related presentations


Other presentations created by BAWare

Integration into the SDLC
30. 08. 2007
0 views

Integration into the SDLC

hot topic
28. 09. 2007
0 views

hot topic

hispanics
01. 10. 2007
0 views

hispanics

zhang
10. 10. 2007
0 views

zhang

schwa
30. 08. 2007
0 views

schwa

aocc
30. 08. 2007
0 views

aocc

Pedersen
30. 08. 2007
0 views

Pedersen

Mining Sciences
30. 08. 2007
0 views

Mining Sciences

Intelligence Gathering mallorca
30. 08. 2007
0 views

Intelligence Gathering mallorca

ppt00021
30. 08. 2007
0 views

ppt00021

hoe wat over adsl
30. 11. 2007
0 views

hoe wat over adsl

The Healthy Potato
04. 12. 2007
0 views

The Healthy Potato

KINDS OF NOUNS
05. 11. 2007
0 views

KINDS OF NOUNS

CUPA 2007 Adv HW part 3
07. 11. 2007
0 views

CUPA 2007 Adv HW part 3

p Javier Carrillo
14. 11. 2007
0 views

p Javier Carrillo

High Intensity Interval Training
13. 12. 2007
0 views

High Intensity Interval Training

measurement
17. 12. 2007
0 views

measurement

OWASP AppSecEU2006 AJAX Security
30. 08. 2007
0 views

OWASP AppSecEU2006 AJAX Security

Feb05Sepracor
29. 11. 2007
0 views

Feb05Sepracor

aula17
28. 12. 2007
0 views

aula17

lab 04
11. 12. 2007
0 views

lab 04

cattle2000
31. 12. 2007
0 views

cattle2000

Mechanized Logging
02. 01. 2008
0 views

Mechanized Logging

Lightning Safety
03. 01. 2008
0 views

Lightning Safety

water problems
21. 11. 2007
0 views

water problems

mideastmaps
07. 01. 2008
0 views

mideastmaps

schulze
12. 10. 2007
0 views

schulze

Sept 17 03B
19. 11. 2007
0 views

Sept 17 03B

Empowerment2
29. 10. 2007
0 views

Empowerment2

LIU MIT 2006
28. 11. 2007
0 views

LIU MIT 2006

USFS Tourism
22. 11. 2007
0 views

USFS Tourism

omni partner guide pps
02. 10. 2007
0 views

omni partner guide pps

convergence
28. 12. 2007
0 views

convergence

sal mauro 061128
28. 02. 2008
0 views

sal mauro 061128

lec05
29. 02. 2008
0 views

lec05

nypss nsta nov 2003
26. 06. 2007
0 views

nypss nsta nov 2003

Movies MC 061129 3
26. 06. 2007
0 views

Movies MC 061129 3

MOUG 08 2002
26. 06. 2007
0 views

MOUG 08 2002

mold
26. 06. 2007
0 views

mold

moilanen movies
26. 06. 2007
0 views

moilanen movies

MMC Bonato
26. 06. 2007
0 views

MMC Bonato

mm class 8
26. 06. 2007
0 views

mm class 8

Oceans 2005
26. 06. 2007
0 views

Oceans 2005

C3A6
04. 01. 2008
0 views

C3A6

paper Columbia pipelines
30. 08. 2007
0 views

paper Columbia pipelines

CDW Ches99 Talk
05. 01. 2008
0 views

CDW Ches99 Talk

Marketing Mix IPG Presentation
26. 03. 2008
0 views

Marketing Mix IPG Presentation

Moab Marketing
27. 03. 2008
0 views

Moab Marketing

0Kim
30. 08. 2007
0 views

0Kim

Coglx to cultlx
22. 11. 2007
0 views

Coglx to cultlx

12 Igra 4pm
06. 12. 2007
0 views

12 Igra 4pm

Rao
28. 03. 2008
0 views

Rao

Goorevich Richard
30. 03. 2008
0 views

Goorevich Richard

06MYMRes2
09. 04. 2008
0 views

06MYMRes2

quickreview
10. 04. 2008
0 views

quickreview

MontanaDDpresentatio n060105a
13. 04. 2008
0 views

MontanaDDpresentatio n060105a

The Happy Monkey
29. 11. 2007
0 views

The Happy Monkey

cnea 376
20. 11. 2007
0 views

cnea 376

e know GV Presentation
17. 04. 2008
0 views

e know GV Presentation

SustainabilityCaseSt udies
22. 04. 2008
0 views

SustainabilityCaseSt udies

mark
30. 08. 2007
0 views

mark

Dialectal Differentiation
24. 11. 2007
0 views

Dialectal Differentiation

Chapter01
30. 08. 2007
0 views

Chapter01

n0102 SPIE1
26. 06. 2007
0 views

n0102 SPIE1

tues RMI cloonan
07. 12. 2007
0 views

tues RMI cloonan

Modi
26. 06. 2007
0 views

Modi

mne tools scripts kskassam
26. 06. 2007
0 views

mne tools scripts kskassam

hausmesse vortrag meyer
16. 11. 2007
0 views

hausmesse vortrag meyer

sjw
21. 12. 2007
0 views

sjw

stew cartons
17. 06. 2007
0 views

stew cartons

stellmach tim
17. 06. 2007
0 views

stellmach tim

Twelfth Night 2
17. 06. 2007
0 views

Twelfth Night 2

tuebingen seminar nov 04
17. 06. 2007
0 views

tuebingen seminar nov 04

TNG Presentation1
17. 06. 2007
0 views

TNG Presentation1

THE SCIENCE OF LOVE
17. 06. 2007
0 views

THE SCIENCE OF LOVE

t06B Functions Examples
17. 06. 2007
0 views

t06B Functions Examples

Sunny
17. 06. 2007
0 views

Sunny

28 1330 HARP rohacs hideg
18. 03. 2008
0 views

28 1330 HARP rohacs hideg

Water way Awareness
17. 06. 2007
0 views

Water way Awareness

Watergate Political Cartoons
17. 06. 2007
0 views

Watergate Political Cartoons

Valentine s PPT
17. 06. 2007
0 views

Valentine s PPT

USB FunctionDrv
17. 06. 2007
0 views

USB FunctionDrv

urban legends
17. 06. 2007
0 views

urban legends

unti 17Le 1 Funny stories
17. 06. 2007
0 views

unti 17Le 1 Funny stories

Understanding Political Cartoons
17. 06. 2007
0 views

Understanding Political Cartoons

Week2 Augustineandhisera
17. 06. 2007
0 views

Week2 Augustineandhisera

Tee
09. 10. 2007
0 views

Tee

seshun
13. 11. 2007
0 views

seshun

Locke 1 07
30. 08. 2007
0 views

Locke 1 07

ames tornado
05. 10. 2007
0 views

ames tornado

TEAM 9
08. 11. 2007
0 views

TEAM 9

Ferragina
23. 11. 2007
0 views

Ferragina

robo wk 4 controls
07. 01. 2008
0 views

robo wk 4 controls

ScottStroup
02. 11. 2007
0 views

ScottStroup

dyer w ref
04. 03. 2008
0 views

dyer w ref

act31sld
30. 08. 2007
0 views

act31sld

WA Final
17. 06. 2007
0 views

WA Final

EnB presentatie Fischbacher
30. 08. 2007
0 views

EnB presentatie Fischbacher

What to do in Harrisonburg
17. 06. 2007
0 views

What to do in Harrisonburg