Published on February 7, 2008
SMOOTH MOVE : SMOOTH MOVE Relocation Information for Departing Personnel NS ROTA, SPAIN FLEET AND FAMILY SUPPORT CENTER July 2007 SMOOTH MOVE : SMOOTH MOVE As a military family, you can expect to move about once every 3 years. Moving your home and family is not an easy task. But with proper planning, open communication and a positive attitude, moving can be a positive experience for the entire family. This PowerPoint presentation includes general information from the different offices you may need to contact to arrange your moving process. To ensure completion of the training, you must complete the acknowledgement form at the conclusion of the presentation. FLEET AND FAMILY SUPPORT CENTER(FFSC): FLEET AND FAMILY SUPPORT CENTER(FFSC) LOCATION: Building 1743, 3Rd Street HOURS OF OPERATION: 0800-1700 PHONE #: 956-82-3232 The FFSC can provide you valuable information to help you organize your move. RELOCATION ASSISTANCE PROGRAM - Military Installations (MI) and Plan My Move (PMM) - Sponsorship - Destination information - Relocation Stress Management - Documents to Hand-Carry - School Records FLEET AND FAMILY SUPPORT CENTER(FFSC): FLEET AND FAMILY SUPPORT CENTER(FFSC) Continuation… PERSONAL FINANCIAL MANAGEMENT PROGRAM - PCS Financial Plan SPOUSE EMPLOYMENT ASSISTANCE PROGRAM - Resume writing - Federal Employment Applications - Job Search PERSONAL AND FAMILY COUNSELING POST OFFICE: POST OFFICE LOCATION: Building 3070, Dalmau Depino St. HOURS OF OPERATION: 1000-1700 Monday-Friday Pick Up 0900-1500 Sunday-Saturday Drop Off PHONE #: 956-82-3105 Before PCSing, fill out a change of address card to ensure your mail will be forwarded to your new home. This will not be done automatically. REGION LEGAL SERVICE OFFICE: On behalf of the Region Legal Service Office (RLSO), congratulations on your new orders. If this is not your first PCS, then the procedures for filing a claim for lost or damaged household goods has probably changed from what you’ve known! Claims on household goods shipped to Hawaii, Antarctica, Australia, Guam, Japan, Indian Ocean east of 60° E longitude, or Pacific Ocean locations are now filed through the Personnel Claims Unit, Pearl Harbor. All other household goods claims are processed through the Personnel Claims Unit in Norfolk, Virginia. Navy Legal Service Offices no longer process claims. In order to ensure that your claims process goes as smoothly as possible, we have listed some very important rules and tips that will ensure you have every opportunity to be compensated as fully as possible for any loss or damage that may result in your next move. If you have any questions after reading this information, please let us know. You can reach the Legal Assistance Division by dialing 2531. REGION LEGAL SERVICE OFFICE REGION LEGAL SERVICE OFFICE: REGION LEGAL SERVICE OFFICE PERSONAL PROPERTY Shipping Office (PPSO) The PPSO is the very first place you must visit to have your Household Goods (HHGs) shipped to your next duty station. The PPSO will set up an appointment between you and the moving company at which you will select a day for the moving company to arrive to pack up your HHGs. TAKING PICTURES If your HHGs are destroyed or lost in transit, you will have to have proof to substantiate ownership of your HHGs. INVENTORY If you do not receive all of your inventoried items, it will be much easier when filing your claim if you have a complete list. WHAT NOT TO SHIP Do not ship cash or expensive jewelry. It is recommended that you obtain money orders or Traveler’s Checks, and those should travel with you at all times. REGION LEGAL SERVICE OFFICE: REGION LEGAL SERVICE OFFICE APPRAISAL OF ANTIQUES You will need this appraisal or receipt for your claim for an antique (any item over 100 years old) that is lost or destroyed during shipment. It is highly recommended that you obtain private insurance. INSURANCE The Military and Civilian Employees’ Personnel Claims Act is not insurance and does not operate like insurance. The Navy will only pay fair market value and not replacement cost of any items damaged or destroyed by the movers. BUSINESS PROPERTY Any property that you use at home to run a business is not covered and the Navy will not compensate you for its loss or damage. Only “personal” property is covered. MOVING COMPANY ARRIVES Be present when the moving company arrives. If you are unable to be present, obtain a Special Power of Attorney for the person you designate to act on your behalf. INVENTORY SHEETS Look over your inventory sheet carefully, both while the movers are marking it and after it is complete. DO NOT SIGN this document if you disagree with its contents. Call the PPSO for assistance. REGION LEGAL SERVICE OFFICE: REGION LEGAL SERVICE OFFICE 70-DAY RULE When you arrive at your next duty station and your HHGs are delivered to your place of residence, you have 70 days from the day you took possession of your HHGs to list any damages that were not obvious at the time of delivery on DD Form 1840R (Pink Sheet). TWO-YEAR STATUTE OF LIMITATIONS You have two years from the date you accepted your HHGs to file your claim with the appropriate Processing Claims Unit. Failure to do so may result in denial of any compensation. On behalf of the Commanding Officer of Region Legal Service Office Europe and Southwest Asia, we hope you have a great move. If you have any additional questions, please let us know by calling 2531. SECURITY DEPARTMENT CHECK-OUT PROCEDURES: SECURITY DEPARTMENT CHECK-OUT PROCEDURES LOCATION: Building 3262 Hours of Operation: 0930-1530 Monday-Friday Check with the appropriate office as soon as you receive copy of your orders. VEHICLES (Ext. 2318) You must properly dispose of all vehicles before checking-out. Never abandon a vehicle in Spain SPANISH TRAFFIC TICKETS/FIREARMS (Ext 2354) Ensure that your dependents do not have outstanding Spanish traffic tickets. Check-out will be delayed until all outstanding tickets are paid. Persons owning firearms must dispose of them prior to check-out. Disposition may be made by shipping weapon from Spain or sale to another authorized person. SECURITY DEPARTMENT CHECK-OUT PROCEDURES: SECURITY DEPARTMENT CHECK-OUT PROCEDURES Continuation… PASS & ID (Ext. 1606/1607) The last step in the check-out process is with the Pass and ID Section in Bldg. 3262. The following documents must be turned in when checking-out. - Yellow Spanish ID cards issued to you and your dependents. - One or two copies or your orders. - Passports for the entire family, but these are returned after canceling the SOFA stamps. - Spanish Driver’s licenses issued to you and your dependents. - Ration cards for the entire family. INSURANCE LETTER You must bring this document to Security Records & Analysis Section, Bldg. 3262, ext 2760, at least one week prior to departure, and complete a request for insurance letter. PSD: PSD LOCATION: Building 41 HOURS OF OPERATION: 0930-1530 Monday-Friday PHONE #: 956-82-3014 As soon as you receive your PCS orders, arrange a meeting at the Transportation Office to receive information about traveling arrangements for you and your family. ENTITLEMENTS ADVANCES COT/LEAVE OBLISERV DEPENDENT ENTRY APPROVAL SCREENINGS PETS COMMAND/PLR RESPONSIBILITY TRICARE: TRICARE LOCATION: Off of the Hospital Quarterdeck HOURS OF OPERATION: 0730-1630 PHONE #: 956-82-1225 Revising your TRICARE STATUS is an extremely important component of any successful move. There are options available in other TRICARE Regions that are not available here in Spain; therefore, as soon as you know your flight date, it is extremely important that you stop by the TRICARE Center as part of your checkout process. The TRICARE staff will provide a short brief explaining what you will need to do in order to utilize your health care benefit, should the need arise before you are enrolled in your new region. Additionally, the staff will assist you in filling out a TRICARE Change Form and verifying your DEERS enrollment for accuracy. Omitting this essential step in your checkout process could lead to future complications, denial of care and out-of-pocket expenses. Specific information pertaining to the region you are moving to can be found on the Internet at www.tricare.osd.mil. Upon arrival at your new location, you will need to notify your local TRICARE CENTER to complete the transfer process. PLANNING FINANCIALLY FOR YOUR MOVE: PLANNING FINANCIALLY FOR YOUR MOVE LOCATION: FFSC Building # 1743 (Personal Financial Management) HOURS OF OPERATION: 0800-1700 PHONE #: 956-82-3232 To Have a Smooth Financial Move You Need to Plan: A recent survey revealed that 30% of the cost of your move will not be reimbursed. So you should plan on average to have about $1,000 come out of your own pocket. Contact PSD to help you determine all the pays and allowances you are entitled to for your move. Prior to your transfer try to determine all expenses you may incur preparing for your move as well as money you may receive from selling unwanted items or vehicles. During your transit try to determine the amount of expenses you intend to have as you are traveling to your new duty station for gas, lodging, and food. PLANNING FINANCIALLY FOR YOUR MOVE: PLANNING FINANCIALLY FOR YOUR MOVE Continuation… When you arrive at your new location how much do you expect to spend on utility deposits, rent security deposits, household set up and restocking supplies, as well as registering vehicles? A good source for this information is the Military Installations database located on the internet: http://www.militaryhomefront.dod.mil/moving or the housing office on the base where you are moving. Contact your Command Financial Specialist or the Fleet and Family Support Center to help you with your financial planning worksheet. It will help you determine your current debt to income ratio. The military does not like to see a debt ratio higher than 30%. But your goal should be to get it under 20%. PERSONAL PROPERTY: PERSONAL PROPERTY LOCATION: Supply Department, Building # 55, Cabrera & Avenida III HOURS OF OPERATION: 0800-1700 PHONE #: 956-82-2419 If you have any questions concerning entitlements you can either contact the outbound counselors at ext. 1623/1627/1624 or Personal Property at ext. 2419. SHIPMENTS The type of shipments you are entitled to depend on the type of orders you have: Retirement/Placement on Temporary Disability Retired List (TDRL)/Discharge with Severance or Separation Pay/Involuntary Release from Active Duty with Readjustment or Separation Pay/Involuntary Separation/ or Separation under VSI or SSB Program. WEIGHT ENTITLEMENT Your authorized weight entitlement depends on your grade/rank, and whether you are with or without dependents. PERSONAL PROPERTY: PERSONAL PROPERTY Continuation … PROFESSIONAL BOOKS, PAPERS, AND EQUIPMENT If you have a Professional Books, Papers, and Equipment (PBPE) be sure to claim it at the time of counseling. HIGH VALUE For your own personal records it is recommended you video tape or take pictures of your personal property prior to pack-out. INVENTORY Be sure you check the inventory prepared by the movers prior to signing, and that you agree that the condition of your personal property is properly marked. TRANSIT TIMES To the East Coast for HHGs is 60-65 days and to the West Coast 65-75 days. UB shipments to the East Coast are 30-40 days and to the West Coast 40-50 days depending on the final destination. DESTINATION TRANSPORTATION OFFICE The telephone number for the transportation Office responsible for the area of your shipment will be on your copy of the DD-1299, Application for Shipment. When you arrive at the destination contact the Transportation office. PERSONAL PROPERTY: PERSONAL PROPERTY Continuation… CLAIMS When your shipments are delivered the movers will give you a Joint Statement of Loss and Damage (DD Form 1840). If you see anything missing or damage at the time of delivery, complete the front of the form with the inventory number of the item, name of the item, and a description of the loss or damage. You have 70 days from the date of delivery to declare on the reverse (DD Form 1840-R) any additional loss and damage and turn it into the destination Transportation Office. NOTE Just as a reminder when packing out be sure all important papers, passports, airline tickets, easily pilferable items such as jewelry or coin collections are not left where there is danger that the movers can pack them. These items should be hand carried not shipped. MILITARY CUSTOMS: MILITARY CUSTOMS LOCATION: Supply Department, Building # 55, Cabrera & Avenida III HOURS OF OPERATION: 0830-1600 PHONE #: 956-82-2421 Military Customs briefings are held immediately after speaking with a Personal Property Counselor. During the briefing, you will complete your DD form 1252 and USEUCOM Directive 30- 3 (Agriculture Inspection Certificate). All paper work must be completed prior to household goods/unaccompanied baggage pack-outs. STANDARD EXEMPTIONS: Your duty-free exemption is $800 if you are a returning U.S. resident and the items you acquired abroad accompany you on the plan. This duty free exemption may include: Four liters of wine, beer, or liquor for every member over 21 years of age, 100 cigars or 200 cigarettes. Cuban cigars may carry a $65,000 fine per cigar or jail time if brought illegally into the United States. MILITARY CUSTOMS: MILITARY CUSTOMS Continuation… PCS PRE-INSPECTION BRIEFING HIGHLIGHTS - Motorcycle or POV shipments please contact the VPC at 956-81-1044. - Plants cannot be shipped. Pots are allowed after thorough cleaning with a bleach and water solution to remove all dirt and infestation. - Remove disposable bags from vacuum cleaners and clean the brushes. - Items that are not allowed in your pack-out are: Beer, wine, liquor, disposable batteries, pornographic material, drug paraphernalia, firearms and ammunition, fruit, vegetables, meat, and prescribed medication. Prescription medication should be hand carried with you on the plane. DOCUMENTS REQURED FOR CUSTOMS BRIEFING Bring the following forms with you to the customs office after leaving the personal property counselor: The personal property counselor will give you these forms. 1. DD Form 1252 2. DD form 1299 These forms are required by the customs office to process your household goods and unaccompanied baggage out of Spain. If we do not receive these forms, your shipment will not leave Spain. HOUSING INFORMATION FOR DEPARTING PERSONNEL: HOUSING INFORMATION FOR DEPARTING PERSONNEL LOCATION: Housing Welcome Center, Building 1960 HOURS OF OPERATION: 0800-1715 Monday, Tuesday, Thursday and Friday; 0800-1630 Wednesday PHONE #: 956-82-2398 Your checkout sheet will be signed and stamped by the Housing personnel as soon as all applicable requirements have been meet. REQUIREMENTS AND PROCESS FOR ON BASE RESIDENTS 30 Days Notice All residents of government quarters (on base housing) are required to provide the Housing Welcome Center (HWC) thirty (30) days written notice of intent to vacate. Once you have received your PCS orders, your first step will be to contact the Personal Property Office to arrange a pack-out date for your household goods. It is important to have this scheduled before you file your Intent to Vacate Notice with us so that we can schedule a delivery date for loaner furniture. When you have the pack-out date set, you (the sponsor or representative with a Power of Attorney) can come to the HWC, located next to the Hospital, with a copy of transfer orders, retirement papers, or Early Return of Dependent paperwork. We will then help you fill out an Intent to Vacate Notice. This process includes scheduling a Preliminary Inspection of your housing unit, a Final Inspection and ordering loaner furniture. The process takes about 40 minutes and can be done as far in advance as desired. The earlier you start this process, the better! The process for checking out of Housing is most efficient when you have both your pack-out and fly-out dates prior to coming to the HWC. However, fly-out dates are often given on short notice. Come see us even if you only have your pack-out date, we can schedule your final inspection and termination dates once you know your fly-out date. HOUSING INFORMATION FOR DEPARTING PERSONNEL: HOUSING INFORMATION FOR DEPARTING PERSONNEL Continuation…(on base residents) Inspections The Preliminary Inspection, which takes approximately 20 minutes, is done with your housing inspector. This is when any possible damages can be identified and allows time for the inspector to arrange for materials and contractor work if needed. Do not worry about preparing for this visit, it is not a cleanliness inspection, though the inspector will take this opportunity to advise you about cleaning requirements for your final inspection. This is also the opportunity for you to notify your inspector of any problems with the home that may not be readily visible, so that they can arrange for repairs prior to the next residents’ arrival. The Final Inspection is typically done on the Friday before the Cat B flight on the following Tuesday. This allows time to settle any outstanding issues if necessary, such as costs for damages or cleaning. At this point, the home should be clean, and any items noted at the preliminary inspection that you are responsible for should be completed. If everything is in order, the inspection itself will only take 10 to 15 minutes. Once the final inspection is completed, your inspector will provide your 3060 military pay order to you. We recommend you keep a copy of this document with you as you travel in case you need to reconfirm reinstatement of your housing allowance entitlements at your next duty station. The inspector does not sign your check-out sheet, this will be done at the Self Help Store. Loaner furniture You will be offered the use of loaner furniture from the time your household goods are packed out until you Depart. The assignment counselor will set a delivery date for these furnishings with you, which should be scheduled at least two working days prior to the desired delivery date. The Housing Warehouse will pick up all loaner furniture after your departure. Self Help Items Remember that you will also need to return any items that you checked out from the Self Help store before you leave. HOUSING INFORMATION FOR DEPARTING PERSONNEL: HOUSING INFORMATION FOR DEPARTING PERSONNEL Continuation…(on base residents) Temporary Lodging Allowance (TLA) TLA is authorized for only one (1) day when departing from on base housing, as prescribed by OPNAVINST 11101.13j and COMNAVACTSPAININST 7210.2E. This is because we provide the use of loaner furnishings and a quarters cleaning service that precludes you from preparing for a “white glove” cleaning inspection. While you may use this one day of TLA, many people find it easier to remain in their home until they leave; the choice is yours to make. Checking Out Your last step will be to check out with the Self Help Store. At this point, you should return any items you have checked out from them, if you have not already done so. Make sure to take along your 3060 military pay order, this document is your proof that you have successfully passed your final inspection. With a copy of the 3060 form and after having returned all items checked out, the Self Help personnel will sign your check out sheet. Early Return of Family Members If all family members leave prior to the sponsor, entitlement to family housing terminates upon the family’s departure and the home must be vacated. If you are planning on this course of action, come to the HWC so that we can help you make alternate living arrangements. You will also need to see PSD or your respective financial services provider to determine what the housing allowances will be for you and your family members. You are not entitled TLA for this period. HOUSING INFORMATION FOR DEPARTING PERSONNEL: HOUSING INFORMATION FOR DEPARTING PERSONNEL Continuation… REQUIREMENTS AND PROCESS FOR OFF BASE RESIDENTS 15 Days Notice The terms of your lease include a military clause, which requires you to give your landlord/lady 15 days notice to terminate your contract if you are PCSing from Rota or moving into base housing. However, we encourage you to provide more notice if possible, and suggest you make arrangements wit the owner to visit your home prior to termination to work out any problems early. Please let your housing counselor know of any possible problems as soon as possible. Once you have received your PCS orders, your first step will be to contact the Personal Property Office to arrange a pack-out date for your household goods. It is important to have this scheduled before you see us to get a Lease Termination Form so that we can schedule a delivery date for loaner furniture. When you have the pack-out date set, you (the sponsor or representative with a Power of Attorney) can come to the HWC, located net to the Hospital, with a copy of transfer orders or retirement papers. We will then give you a Lease Termination Form and schedule a delivery of loaner furniture. This first visit with a housing counselor takes about 20 minutes, unless you need extra time to address any problems. The process for checking out of Housing is most efficient when you have both your pack-out and fly-out dates prior to coming to the HWC. However, fly-out dates are often given on short notice; come see us even if you only have your pack-out date. We can schedule your termination date and pick-up of loaner and full tour furnishings once you know your fly-out date. Your termination date will be scheduled so that you will have a maximum of ten days of temporary lodging allowance prior to your departure. HOUSING INFORMATION FOR DEPARTING PERSONNEL : HOUSING INFORMATION FOR DEPARTING PERSONNEL Continuation…(off base residents) Lease Termination Form The form has two portions. The top portion is used to officially notify the owner of your intent to terminate the lease contract; both you and the owner sign the top portion to acknowledge notification has been made. Oral notification can also be made to the owner by a housing counselor; the date of oral notification will be entered into the top portion of the form. If you do not have a fly-out date yet, we can call the owners to give them a heads-up that you intend to vacate soon. However, they will still need to be notified of an actual termination date once you know when you are actually leaving. The bottom portion of the form is used to legally terminate the lease contract. You and the owner will sign the bottom portion once all rent, utility, and any damages payments have been settled, and the keys have been returned to the owner. Do not sign the bottom portion until your security deposit is returned to you. Once you and the owner have both signed the termination form, bring it to the HWC, we will provide a copy to PSD so they know when to stop your Overseas Housing Allowance. On the final day of your lease, you and the owner will need to read the electrical and water meters together in order to determine the amount of your final bills. We suggest you keep a copy of your rent and utility receipts with you in case there is a disagreement between you and the owner over the payments made. REMEMBER – Security deposits are only used to cover any unpaid utilities and/or damage beyond normal wear and tear. It is not to be used as your last month’s rent. It is also not to be used by your landlord/lady for normal maintenance work after your departure, such as routine repainting. If you feel you are being unfairly charged for work, seek advice from your housing counselor as soon as possible. HOUSING INFORMATION FOR DEPARTING PERSONNEL : HOUSING INFORMATION FOR DEPARTING PERSONNEL Continuation…(off base residents) Loaner Furniture You will be offered the use of loaner furniture from the time your household goods are packed out until you vacate your residence. Your housing counselor will set a delivery date for these furnishings with you when you come in to get your Lease Termination Form. We will set a date to pick up both your loaner and full tour furnishings once you know your lease termination date. Pick up of furnishings should be scheduled at least two working days prior to the desired pick-up date. If you need to change the delivery or pick-up date, you are required to contact the Housing Warehouse Manager at X4731 at least one business day in advance to make other arrangements. If you fail to let us know you need to change the date, you could be charged a fee for the attempted delivery/pick up. Telephone Service Your service must be disconnected at least 15 days prior to your departure to allow Telefonica ample time to prepare your final bill. NCTAMS is the liaison with Telefonica and U.S. residents living in the community. You can pick up a request form to terminate your telephone/internet service at the HWC. Once you have filled out the form, it needs to be faxed to NCTAMS (X2030); you can do this or we will do it for you. Checking Out In order to check out through Housing you must: Bring us your Lease Termination form signed by you and your landlord/lady Provide us the receipt of final telephone/internet payment Have returned all items you checked out to the Self Help Store Have all loaner/full tour furnishings returned to the Housing Warehouse Have made payment for any cleaning or damage charges for government-provided furnishings Be advised that PSD will not issue flight tickets to you unless they have received a completed lease termination form for your residence and the HWC has signed your check-out sheet. HOUSING INFORMATION FOR DEPARTING PERSONNEL: HOUSING INFORMATION FOR DEPARTING PERSONNEL Continuation…(off base residents) Temporary Lodging Allowance (TLA) TLA is authorized for a maximum of ten (10) days when departing from a community residence, as prescribed by the Joint Federal Travel Regulations Vol. 2. Ten days will allow you enough time to pay bills and resolve any last minute details with landlords/ladies. Your TLA will commence on your LAST ten days immediately before you fly-out; waivers will not be granted. You must stay at a hotel located within commuting distance to the Base. A list of hotels with their TLA rates is available at the HWC. Submit your paid receipts for TLA to the HWC one day before your departure, and we will prepare your claim for reimbursement. SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV): SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV) LOCATION: Vehicle Processing Center (VPC); outside the Rota Gate on Crucero Baleares Ave., # 18 HOURS OF OPERATION: 0800-1230 and 1400-1730, Mo-Fr (except Spanish holidays) PHONE #: 956-81-104484-0185, Toll free 900-21-4303 Advance shipping documentation and scheduling of appointments with the VPC can be obtained by contacting the Vehicle Processing Center. All paper work must be completed prior to scheduling an appointment. REQUIREMENTS AND RESTRICTIONS a. Each customer is authorized to ship one standard size POV, such as a sedan, pickup, truck or van. POV’s in excess of 800 cubic feet (length X width X height) are “oversized” and will incur additional shipment charges. b. Contact the Vehicle Processing Center for eligibility requirements to ship a foreign-made POV. SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV): SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV) Continuation… PREPARING FOR YOUR POV SHIPMENT a. Make an appointment for vehicle turn in. b. Clean the POV’s interior/exterior (USDA Regulation). c. All high value items need to be permanently installed (Speakers, CD players/Radios). d. Remove all high value not permanently installed, excess property and all hazardous material. Only items considered to be normal vehicle tools such as a jack, lug wrench or spare tire may be left in the vehicle. Portable cribs and car seats may also be shipped in the vehicle. e. Ensure the POV has no more than 1/4 tank of gasoline or diesel fuel. This is a US Coast Guard Regulation. (The VPC does not have facilities to drain gasoline and will not accept POV’s for shipment that have more than these amounts.) f. Check out with the Vehicle Registration section in Security and obtain a “drive out” authorization letter on the day of your appointment. SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV): SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV) Continuation… DOCUMENTS REQUIRED FOR POV SHIPMENT Bring the following documents to the VPC when setting up your appointment. 1. Five (5) copies of PCS orders. 2. E-card and ID card. 3. 3 copies of a Power of Attorney (approved by Spanish Security vehicle Registration); if anyone other than the member is turning in the vehicle. CATALYTIC CONVERTERS If the vehicle requires a catalytic converter, which is not currently installed, the customer will have 30 days from the day the vehicle is picked up at the destination (CONUS) to reinstall the catalytic converter. Proof of installation must be submitted to the EPA. ALTERNATE PORTS The authorization for shipment of POV’s is only to the port closest to the member’s current or next duty station. Members may select an alternate port but must pay any additional transportation costs that exceed their basic entitlement. SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV): SHIPPING YOUR PRIVATELY OWNED VEHICLE (POV) Continuation… PICKUP AT THE PORT OF DEBARKATION Be aware that the POV must be picked up within 45 days from the time it arrives at the POD. Failure to do so could result in commercial storage at the customer’s expense. CUSTOMER SATISFACTION a. If for any reason you are not satisfied with the service received at the Vehicle Processing Center, please feel free to call the following: 1. The Contracting Officer Representative (COR)…………………….. 956-815934 2. The Household Goods/POV Officer……………………… x1626 b. While shipping a POV can create anxiety, personnel at the VPC will do everything possible to help make your POV shipment a smooth and easy process. There are three steps that we recommend you follow: Visit the VPC in advance. Plan ahead for your appointment. Call if you have any questions. VETERINARY SERVICES PET SHIPMENT: VETERINARY SERVICES PET SHIPMENT LOCATION: Building 1863, Dalmau Depino St. HOURS OF OPERATION: Monday-Wednesday-Friday 0830-1600/ Tuesday 0830-1930 Thursday 0830-1500 (except Spanish holidays) PHONE #: 956-82-3149 Check to be sure your pet is healthy and strong enough to travel, and find out about the regulations for taking your pet into the country you have been transferred to. TO EXPORT DOGS/CATS FROM SPAIN VIA COMMERCIAL AIRLINES/PATRIOT EXPRESS Requirements: Rabies vaccination must be at least 30 days old, but not more than one year (except for puppies and kittens less than 12 weeks old). Rabies vaccinations are given everyday except Thursday from 1400 – 1600 (by appointment only) at the Base Veterinary Clinic, or on a walk in basis at any of the local Spanish veterinary clinics. If you use a Spanish veterinarian be sure to get a rabies vaccination booklet. Requirements for Patriot Express (CATB) only: Obtain a Health Certificate for each animal from the base veterinarian. These papers are valid for 10 days only and will cost $10.00 per pet. This is done by appointment only. You need to call at least two weeks before you depart for this appointment. Our appointment number is 956-82-3149. VETERINARY SERVICES PET SHIPMENT: VETERINARY SERVICES PET SHIPMENT Continuation… 3. Commercial Airlines: You must obtain an Exportation Certificate. This can be arranged through the Base Veterinary Clinic. You need to bring proof of rabies vaccination. The Spanish Veterinarian goes to Cadiz for you. You can complete this procedure through a local Veterinarian also and will have to call them for prices. These papers are only valid for 5 days. It is recommended to start this procedure 1 week prior to leaving. If you are transporting a pet from here to another European country, you must pick up a “BLUE” pet passport at the clinic at a cost of 5 euros. 4. Directions: Go to Cadiz, stay on the main street (Avenida Lopez Pinto) to the old section of town through the arches. Keep to the right but stay in the left lane. You will pass the ferry landing. Park near the Plaza Espana, walk to Calle Antonio Lopez, and then up two streets to Calle Isabel la Catolica. You are looking for the Delegacion de Agricultura (#8) on the left side of the street. Hours of operation are 0830-1430 on Tue, Wed, and Thurs, and 0830-1330 on Mon and Fri.