sokharoth hotel edit

Information about sokharoth hotel edit

Published on August 4, 2014

Author: sokharoth

Source: authorstream.com

Content

PowerPoint Presentation: WELCOME TO SOKHA ROTH HOTEL 1 PowerPoint Presentation: LEARNING OBJECTIVE After this session, participants will know: The Hotel Profile Hotel Product Knowledge Who Is who Hotel Policy Benefit Review Performance Review Other Resources 2 PowerPoint Presentation: THE HOTEL PROFILE 3 PowerPoint Presentation: FOUNDED SOKHA ROTH HOTEL & SPA Founder : Mr Saing Sophal Founded : Mrs Lin Monroth Architect : Land Size : 43m X 87.50m = 3762 m 2 Opening : August 1, 2014 Hotel Type : 4-Star Hotel 4 Who Is Who : Who Is Who 5 PowerPoint Presentation: ORGANIZATION CHART SOKHA ROTH HOTEL Mr Thanh Ro General Manager Mr Mout Sony Finance Mgr Mr Samnang Human Recourse Ms Tann Limang Sales Exucutive Ms Song Soling Front Office Mgr Mr Tao Savouen Restaurant Mgr Engineering Spa IT Mr Chhorm Hong HKM Mr Mengkieng Ex. Kitchen 6 Mr Saing Sophal Mrs Lin Monoroth PowerPoint Presentation: WHERE TO REACH US! SOKHA ROTH HOTEL & SPA St 66, Sala Kanseng Village, Svay Dangkum Commune, Siem Reap, Kingdom of Cambodia Tel : 063 968 867; Fax: 063 967 867 Email: [email protected] |Website : www. sokharothhotel.com 7 PowerPoint Presentation: Map 8 PowerPoint Presentation: 9 BUILDING CONFIGURATION SOKHA ROTH Hotel There is a three- storey in this building Ground Floor – Surrounding garden, and Restaurant & Bar, Receptionist, Lobby, Fitness Centre and 13 Guest Room First Floor – 23 G uest rooms Second Floor – 21 Guest rooms PowerPoint Presentation: 10 SOKHA ROTH HOTEL The ultimate comfort is reflected in our Hotel designed Sokha Roth Hotel comes with three-storey, Consist of 57 guest Rooms and Food & Beverage outlets such as Restaurant, Bar and Lounge Deluxe Room and Family Room. GENERAL DESCRIPTION Number of Rooms : 57 Room features : All guest Rooms and Family are standard and provided with: Bathroom – Air-conditioning, Private Safe, Mini Bar, Cable Television Channel, Coffee, Sugar, 2 water bottles and Green tea making facilities. PowerPoint Presentation: 11 FAMILY ROOM Our Family Room, 34sqm, Double bed plus Single bed is equipped with comfort & private fixture bathroom, complemented by facilities and amenities to cater and leisure travelers. Room type : Family Number of rooms : 03 Room features : Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and 2 bottles water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk. PowerPoint Presentation: 12 DELUXE ROOM Our Deluxe Room, 31sqm , provide nice view with private balcony, fixture bathroom, complemented by facilities and amenities to cater for the international business and leisure travelers. Room type : Deluxe Room Number of rooms : 54 Room features : Air-conditioning, Coffee / Tea making facilities, Private Bathroom, Balcony, Hot and cold water, Mini-bar, Internet access, In-room safe, Cable TV channels and Large writing desk. PowerPoint Presentation: 13 ROOM TARIFF ALL RATE ARE IN USD Room Type Public Rate Selling Rate Nett Rate Promotion Rate Extra Bed Deluxe Sgl / Twn City View USD 120 USD 75 USD 60 USD 20 Deluxe Sgl / Twn Pool View USD 140 USD 80 USD 65 USD 20 Deluxe Sgl /Dbl Pool View USD 140 USD 80 USD 65 USD 20 Deluxe Family USD 200 USD 140 USD 110 USD 20 Check in 2:00pm and Check out 12:00pm PowerPoint Presentation: 14 ROOM FEATURE Air-conditioning with individual remote control 24-hour room service Twice-daily housekeeping service Making-up mirror Business desk In-room internet access (Wireless) In-room safe Bathrobes Bathtub Disposal slippers Hair dryer Cable TV channel Mini-bar Tea/Coffee making facilities Laundry and dry cleaning service Wake-up call PowerPoint Presentation: 15 GUEST SERVICES Business Centre Airport Limousine Service Concierge Service Car Parking Gardens and Pool View Restaurants and Lounge & Bar 24 hours Room Service Laundry and Dry Cleaning Service Flower Arrangement Fitness Centre 67 sqm Outdoor Swimming Pool 120 sqm Indoor Swimming Pool PowerPoint Presentation: 16 RESTAURANT & BAR Lobby Sokha Roth Lounge Bar Poolside Chhok Roth Restaurant picture PowerPoint Presentation: 17 THE CHHOK ROTH RESTAURANT Opens daily 06:00 - 22:30 The restaurant is located on the ground floor of SOKHA ROTH HOTEL and the front of receptionist and the left hand next to the swimming pool. The restaurant offers an innovative a la carte menu, European buffet breakfast and theme buffets (upon request). The Cuisine blends and local foods, creating an exciting dining experience PowerPoint Presentation: 18 FITNESS CENTRE Operation Hour 06:00 – 21:00 Located on the first floor with of TAB, next to the hotel swimming pool. PowerPoint Presentation: 19 HOTEL POOL Open: 7:00 – 20:00 Depth: 1.80 m Length: 18 m Width: 8.70 m Total Size : 150 m 2 Serving freshly squeeze air & especial arts, based to the west side building with quiet. PowerPoint Presentation: 20 GENERAL TERM PowerPoint Presentation: 21 WORKING HOURS Being a service industry, Hotel provides 24 hours service. Staffs are required to follow the working hour that determine by the Management. Generally, the working hours are as follows: CATEGORY WORKING HOURS 1.Administation Staff Monday – Saturday: 08am – 05pm 2. Front & Back House, Divided into three shifts and split shift: Morning Shift Started work 05:00am – 10:00am Finished work 02:00pm – 07:00pm b. Afternoon Shift Started work 12:00pm – 03:00pm Finished work 09:00pm – 12:00am c. Night Shift Started work 09:00pm – 11:00pm Finished work 06:00am – 08:00am PowerPoint Presentation: 22 REST DAY All employees are entitled to a rest day per week. Should a Public Holiday fall on a rest day, the following day thereafter shall be substituted as the Public Holiday. Category Rest Day Administrative Staff Sunday Front & Back Office Any day rostered by the immediate Superior. PowerPoint Presentation: 23 HANDLING COMPLAINTS – 5 STEPS FORMULA Listen Take Notes Apologize Take Action Follow up PowerPoint Presentation: 24 PROCEDURE IN CASE OF FIRE If you discover a fire: If the fire is first discovered, check the “Break-Glass” to activate the fire alarm Go to the nearest telephone, call to extension no. “O” and the department concern. Identify yourself by name and department. Explain the exact location of the fire or smoke. Describe the extend of the fire or smoke, if any. PowerPoint Presentation: 25 Any Question? PowerPoint Presentation: 26 Thank you for participation 

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