Published on October 18, 2007
Student Success PrioritiesThe University of Kansas: Student Success Priorities The University of Kansas Town Hall Meeting June 16/17, 2004 Town Hall Meeting Agenda: Town Hall Meeting Agenda Welcome! General Comments Overview of the Priority Process Review of Recommendations Proposed Next Steps Discussion Welcome: Welcome Dr. Kathleen McCluskey-Fawcett, Senior Vice Provost Student Success: Student Success New organizational structure June 2003 20 departments Mission: Student Success Goals Work collaboratively across the University Be a proactive, fluid organization Slide5: Students CLUSTER 1 Counseling & Psychological Services Freshman-Sophomore Advising Center Hilltop Child Development Center KU Writing Center Services for Students with Disabilities Student Development Center Student Health Services University Career Center CLUSTER 2 Center for Campus Life Dean of Students Office Department of Student Housing KU Recreation Services Legal Services for Students Office of Multicultural Affairs CLUSTER 3 KU Memorial Unions New Student Orientation Office of Admissions & Scholarships Office of Student Financial Aid Office of the University Registrar Academic Technology Services Office of the Vice Provost for Student Success PRIORITIES for 2003-04 Assessment Communication Diversity Entrepreneurship Expansion of Thematic Learning Communities Graduate/Professional Students Help Desk Recruitment Retention Staff Development Wellness Priorities Cluster 1 Cluster 2 Cluster 3 Student Success at the University of Kansas What is Student Success?: What is Student Success? When students are successful, they…: When students are successful, they… Graduate within four years Achieve the General Education Goals and graduate/professional education goals Are academically successful Feel safe Are healthy Are involved and connected Feel that they matter Have sufficient financial support Have goals and are achieving them Have a comfort zone at the University Overview of the Priority Process: Overview of the Priority Process Method to “jump start” new initiatives that focus on student success Method for working collaboratively across the University Groups established December 2003 Over 200 students, faculty and staff involved The resulting recommendations are OUTSTANDING! Overview of the Priority Process: Overview of the Priority Process Today’s goal: provide key ideas and recommendations Detailed reports are located at http://www.vpss.ku.edu/priorities/ Please hold applause and questions! Slide10: Strategic Recruitment Plan Facilitators: Richard C. Morrell and Kathryn Nemeth Tuttle Leader: Lisa Pinamonti Charge: 1. Craft a profile of beginning and transfer students that includes the following: Number Academic profile Diversity measures Other pertinent factors 2. Identify the top five-to-ten strategic initiatives needed to achieve the plan. Slide11: Strategic Recruitment Plan Participants: Glenda Carter Academic Technology Services Kirk Cerny Alumni Association Janice Davis School of Journalism Cindy Derritt Office of the University Registrar Ann Eversole Dean of Students Office Brenda Maigaard Office of Student Financial Aid Larry Mallett School of Fine Arts Susie Massey KU Student George McCleary College of Liberal Arts and Sciences Mike Neal School of Education Trina Ramirez New Student Orientation Heidi Simon Office of Admissions and Scholarships Robert Sorem School of Engineering Luke Thompson KU Student Kristin Trendel New Student Orientation Jennifer Wamelink Department of Student Housing JoAnn Williams Institutional Research and Planning Slide12: Strategic Recruitment Plan Goal by 2016: 4080 first-time freshmen 65% in-state 35% out-of-state 14% students of color 26 Average ACT composite 1650 new transfers 79% in-state 21% out-of-state 16% students of color Slide13: Strategic Recruitment Plan Strategy 1: Enhance the recruitment of first-time freshman students in certain ACT ranges to achieve the ACT composite/converted SAT of 26 by 2016. Strategy 2: Enhance the recruitment of freshman students from out-of-state. Strategy 3: Enhance the recruitment of transfer students. Strategy 4: Enhance the recruitment of students of color - both freshmen and transfer students. Strategy 5: Enhance financial packaging and marketing to achieve the profile of the new freshmen and transfer classes. Slide14: Strategic Recruitment Plan Initiatives: Enhance scholarship packages Create a new Assistant Director for Alumni/Alumnae Recruitment Develop an incentive plan for high ability, out-of-state students Determine new recruitment territories Attend national college fairs in new, select areas Slide15: Strategic Recruitment Plan Initiatives – Continued: Improve communications Develop a recruitment plan for Phi Theta Kappa (community college honorary) students Enhance recruitment efforts of students of color Build a network of KU faculty and staff to assist with recruiting Create one scholarship award letter that includes all KU awards Slide16: Increasing and Supporting a Diverse Student Community Facilitators: Richard C. Morrell and Richard A. Johnson Leader: Santos Nunez CHARGE: 1. Craft a profile of beginning and transfer students that includes the following: Number Academic profile Diversity measures Other pertinent factors 2. Identify the top five-to-ten strategic initiatives needed to achieve the plan. Slide17: Participants: Jason Amezcua Department of Student Housing Florence Boldridge School of Engineering Janice Davis School of Journalism Corinne Deuel KU Student Tammara Durham Freshman-Sophomore Advising Center Marleen Elliott School of Education Michele Eodice KU Writing Center Eric Grospitch Department of Student Housing Gina Lopez KU Student Claudia Mercado Office of Admissions and Scholarships Trina Ramirez New Student Orientation Lisa Pinamonti Office of Admissions and Scholarships Jake Preston Office of Student Financial Aid Andy Shoemaker Services for Students with Disabilities Increasing and Supporting a Diverse Student Community Slide18: Increasing and Supporting a Diverse Student Community Goal by 2016: Freshman students of color will make up 16% of the class American Indian - 1% (57 students) Asian - 6% (230 students) Black – 4% (180 students) Hispanic – 5% (200 students) Transfer students of color will make up 18% of the class American Indian - 3% (40 students) Asian - 4% (58 students) Black – 4% (62 students) Hispanic –7% (100 students) Slide19: Initiatives: Publish a statement describing desired student diversity Monitor admission goals Use Kyou portal to conduct climate surveys Enable students to specify interests and to contribute ideas on diversity during orientation Strengthen outreach and services Provide a clearinghouse for campus materials and activities Review new non-documented student law Continue active recruitment of out-of-state students Increasing and Supporting a Diverse Student Community Slide20: Initiatives – Continued: Involve more faculty and departments in creating inclusive and diverse curricula Measure recruitment and retention of diverse student population Develop incentives for attracting diversity Develop scholarship campaigns to enhance diversity Charge a committee to assess the quality of the student experience with respect to multicultural issues. Create a Multicultural Thematic Learning Community Increasing and Supporting a Diverse Student Community Slide21: Strategic Retention Plan Facilitator: Kathryn Nemeth Tuttle Leader: Mary Ann Rasnak CHARGE: Examine current retention statistics and profiles to gain an understanding of KU’s current retention/graduation profile. Identify the top five-to-ten strategic initiatives needed to increase student retention and graduation rates. Slide22: Participants: Barbara Anthony-Twarog College of Liberal Arts and Sciences Laura Burrows Department of Student Housing Paul Buskirk Athletic Department Michele Casavant School of Education Corinne Deuel KU Student Michele Eodice KU Writing Center Ann Hartley University Career Center Leslie Heusted KU Memorial Unions Jill Hieb Freshman-Sophomore Advising Center Pam Houston College of Liberal Arts and Sciences Shanda Hurla New Student Orientation Steve Munch KU Student Richard Nelson University Career Center Robert Page Office of Multicultural Affairs Nick Prewitt Office of Student Financial Aid Rita Riley School of Fine Arts Diana Robertson Department of Student Housing Kim Schwartz Student Health Services Gail Sherron Office of Admissions and Scholarships Andrew Shoemaker Services for Students with Disabilities Strategic Retention Plan Slide23: Strategic Retention Plan Strategy: Our strategy is to strive to meet students’ expectations for support as they work to meet KU’s expectations of them, achieve their goals, and succeed at KU. Focus Areas: Advising and career counseling. “Early Alert” and progress to degree policies and procedures. Learning assistance and learning communities. Administrative and faculty efforts. Entry level mathematics classes and support. Slide24: Strategic Retention Plan Recommendations: Send a strong message that the expectation at KU is that all students will graduate and that services are available to help. Improve service and communication across campus. Expand services for students on academic probation. Create a one-stop shop for academic assistance & support. Slide25: Strategic Retention Plan Recommendations - Continued: Hire a full-time coordinator for PRE 101. Expand opportunities for teaching to more faculty and staff. Implement PeopleSoft “Early Alert”– academic warning system. Increase number of sections of entry-level mathematics classes that meet five days per week. Develop a mile-stones system to track progress toward graduation. Slide26: Expansion of Thematic Learning Communities Facilitator: Kathryn Nemeth Tuttle Leader: Diana Robertson CHARGE: Develop a model to increase the overall number of students who participate in TLCs to 2000 by Fall 2008. Include the resources needed and a specific timeline. Slide27: Participants: Rebecca Bailey Office of Multicultural Affairs Dan Bernstein Center for Teaching Excellence Jeff Bullington KU Libraries Shirley Cahill University Career Center Linda Dixon Thematic Learning Communities Rick Hale School of Engineering Marla Herron Office of the University Registrar Beth Kimberly KU Student Lisa Leroux-Smith School of Business Jessica Pauls Office of Admissions and Scholarships Mary Ann Rasnak Student Development Center Sara Rochford School of Fine Arts Wendy Rohleder Freshman-Sophomore Advising Center Scott Sponholtz Office of Student Financial Aid Lisa St. Ledger College of Liberal Arts and Sciences Mike Vitevitch College of Liberal Arts and Sciences Rob Weaver College of Liberal Arts and Sciences Glen White College of Liberal Arts and Sciences Expansion of Thematic Learning Communities Slide28: Expansion of Thematic Learning Communities Components of the TLC Model Curricular Structure Recruitment/Marketing Assessment Training/Development Staffing/Funding Slide30: Expansion of Thematic Learning Communities Curricular Structure/Academic Goals: Seamless learning environments Interdisciplinary inquiry Collegiality & Collaboration Global awareness and citizenry Possible Structures: First Semester Communities (incoming freshmen) Second Semester Communities Communities Beyond the Second Semester (upperclass students) Communities Without Courses (theme-based) Staffing / Funding: Create a TLC office with a full-time director and supporting staff Use tuition enhancement dollars to fund the proposed budget Establish compensation plans for Peer Educators & Faculty Facilitators Slide31: Expansion of Thematic Learning Communities Recruitment / Marketing: SWOT Analysis Strategic planning for the recruitment of faculty and students Assessment: Instructor level (directed to specific teaching goals) TLC program level (individual student progress; longitudinal tracking of GPAs, retention, and graduation) Training / Development: Peer Educator Faculty Facilitator Request For Proposals (RFP)/MODEL: Distributed to faculty in late spring semester Due October 1st Slide32: Expansion of Thematic Learning Communities OTHER RECOMMENDATIONS: On-going steering committee Continue to examine course components Explore interdisciplinary courses RESOURCES NEEDED: TLC budget TLC staffing Provost Office endorsement and encouragement of faculty participation Institutional commitment to marketing the program Assistance in longitudinal tracking from OIRP Slide33: Facilitator: Richard A. Johnson Leader: Carol Seager CHARGE: Review the University's services and programs to determine the level of awareness and accessibility for graduate and professional students. Services for Graduate and Professional Students Slide34: Participants: John Augusto Graduate School Matt Beckendorf Department of Student Housing Keith Ellis KU Graduate Student Lois Greene School of Fine Arts Kim Huggett School of Education Mary Karten Human Resources Glen Marotz School of Engineering Melissa Manning Services for Students with Disabilities James Owen KU Law Student Aaron Quisenberry Center for Campus Life Judy Pinegar Student Health Services Janet Roecker Office of Student Financial Aid Josh Shuart KU Law Student Dee Steinle School of Business Amanda Thomas School of Engineering Cathy Thrasher Student Health Services Services for Graduate and Professional Students Slide35: Academic Departments: Provide Student Success information for orientations. Offer training and/or materials to mentors and office staff. Use existing communication systems. Websites: Establish links to services that are no more then “two clicks” away. Information should be provided based upon function, not organizational structure Links should be “tiered” according to student status (e.g., incoming, continuing and graduating students). Student Success website List of Student Success services closer to beginning. Referral Guide should be web based. Services for Graduate and Professional Students Slide36: KU Portal: Information regarding employment opportunities and scholarships. Community information (housing, road conditions, services). Publications: Student Success Referral Guides and/or Directory placed in incoming students’ mailboxes in academic departments. UDK—reporter to cover graduate and professional students Events/Groups: Center for Campus Life targets academic unit websites with information regarding organizations of special interest. Graduate Professional Association—seek ways to improve participation. Graduate School: On-going communications regarding new scholarship (funding) opportunities. Services for Graduate and Professional Students Slide37: Facilitator: Kathryn Nemeth Tuttle Leader: Michele Eodice CHARGE: In Collaboration with the High Velocity Change /High Volume Collaboration (HVC2) Project, develop an integrated overall quality service model to deliver services (in-person, phone, e-mail, etc.) to students. Help Desk Concept / One Stop / HVC2 Slide38: Participants: Kim Bates Services for Students with Disabilities Lisa Beck Office of Admissions and Scholarships Pam Botts Counseling and Psychological Services Jan Brummell Hilltop Child Development Center Stephanie Covington Office of Student Financial Aid Ann Eversole Dean of Students Office Joan Hahn Office of the University Registrar Karen Huettenmuller College of Liberal Arts and Sciences Michele Kessler Legal Services for Students Stanley Loeb College of Liberal Arts and Sciences Lesa Marbut Freshman-Sophomore Advising Center Kent McAnally University Career Center Hollyce Morris New Student Orientation Rueben Perez Center for Campus Life Mark Pickerel Academic Technology Services Shanda Powell School of Business Sandra Reed Office of the Vice Provost for Student Success Sean Ringey KU Student Cheryl Saladin Student Financials/Bursar Bill Smith Student Health Services Bob Turvey Peoplesoft Student Administration Tara Vereen Department of Student Housing Gene Wee KU Memorial Unions Help Desk Concept / One Stop / HVC2 Slide39: Help Desk Concept / One Stop /HVC2 Basic Assumptions: Service providers need to overcome “silo” mentality. Students should not need to understand how the university is organized in order to use services. Students need a universal help desk that is seamless, easy to use, highly visible and identifiable, and reliable. Students need services in multiple formats (in-person, phone, e-mail, IM, etc.) and assurances that all services formats are accessible. Students need support that anticipates their increasing reliance on technology. Slide40: Help Desk Concept / One Stop / HVC2 Recommendations: Create a new collaborative team of help desk advisors. Develop branding identity through a unifying theme/name/logo. Identify and include all relevant consultants and service providers. Review and adopt KU practices that already are in place and working well. Explore successful models in use (U of Minnesota); develop a model specifically for KU based on best practices and designs used in peer institutions. Slide41: Help Desk Concept / One Stop / HVC2 Slide42: Help Desk Concept / One Stop / HVC2 Time to …..: Time to ….. …..STRETCH! Slide44: Facilitator: Richard A. Johnson Leaders: Jannette Berkley-Patton and Rachel Rumple-Comerford CHARGE: Develop a campus-wide wellness initiative for students and employees. Wellness Initiatives Slide45: Participants: Steve Fawcett College of Liberal Arts and Sciences Carol Guillaume Student Health Services Jaimie Heldstab KU Student Steve Munch KU Student Michael Myers KU Memorial Unions Beth Peer KU Graduate Student Lauren Reinhold Legal Services for Students Kristin Scott Student Development Center Melissa Smith Student Health Services Myra Strother Student Health Services Mark Thompson School of Education Jill Urkoski KU Recreation Services Wellness Initiatives Slide46: Wellness Initiatives Infrastructure: Staffing Hire another full-time Wellness Coordinator. Marketing Develop a Wellness website. Appoint a “health representative” for all Student Success departments. Evaluation: Collect baseline data. Ongoing assessment of implementation and outcomes. Slide47: Wellness Initiatives AY04-05 Recommendations: Alcohol Heighten use and awareness of designated driver practices and SafeRide program. Implement stricter penalties and increase education Update 21st birthday card and offer alternative 21st birthday activities. Develop a coalition to work on alcohol issues with the community. Fitness/Nutrition Better Bites healthy food program in all dining service venues. Make smaller food portions available and improve education on consuming smaller portions. Change payroll deductions to decrease monthly cost for faculty and staff use of the Student Recreation Fitness Center. Develop a campus-wide walking program and pedometer challenge. Slide48: Wellness Initiatives AY04-05 Recommendations: Sexual Health/Healthy Relationships Administer a sexual health survey Educate staff on sexual assault resources and response procedures. Promote the Women’s Transitional Care Services and the Gadugi Safe Center (formerly Rape Victim’s Survivor Services). Create an educational program to provide information on STIs and setting boundaries for sexual contact. Smoking Substances Limit and monitor distance of smoking from building entrances. Work with community organizations to require license for sale of tobacco products within the city. Stop cigarette and tobacco sales in the Kansas and Burge Unions. Slide49: Facilitators: Richard C. Morrell and Kathryn Nemeth Tuttle Leader: Danny Kaiser CHARGE: Review the communications used to share information with students, faculty and staff. Note strengths and weaknesses. Include recommendations for improvements and a suggested timeline. Communication Strategies Slide50: Participants: Mary Andrade-Carlson University Career Center Schuyler Bailey Department of Public Safety Mary Banwart College of Liberal Arts and Sciences Lynn Bretz University Relations Dan Consolver Academic Technology Services Karen Hammond Office of the University Registrar Susan Henry KU Student Donna Hultine Parking Department Jill Hummels School of Engineering David Johnston KU Memorial Unions Julie Loats Information Services Phil Lowcock Athletic Department Linda Mullens Office of the V P for Student Success Ben Packer Office of Admissions and Scholarships Communication Strategies Slide51: Communication Strategies Information needs to be function driven rather than office driven. Take the audience perspective in information development. Develop a cohesive theme and/or identity for Student Success. Standardize web site formats – utilize KU template. Improve navigation consistency. Provide necessary support to staff. Slide52: Communication Strategies Provide more information directed to parents. Combine several KU pieces for parents into a single e-mail publication. Prepare some parent information in Spanish. Provide good information to new faculty/staff through various orientation programs. Improve coordination of “newsworthy” and promotional information. Slide53: Facilitators: Richard C. Morrell and Richard A. Johnson Leader: David Mucci CHARGE: Identify resources available to Student Success programs and initiatives. Identify university resources available to assist in the process of writing grants and pursuing fundraising that would support the overall mission of helping students succeed. Entrepreneurial Strategies Slide54: Participants: Mary Andrade-Carlson University Career Center Jerry Bailey School of Education Nancy Biles KU Center for Research Andre McCloyn-Fortune KU Graduate Student Barbara Nelson KU Endowment Association Ken Stoner Department of Student Housing Jane Tuttle Dean of Students Office Entrepreneurial Strategies Slide55: Entrepreneurial Strategies Inventory of units for current grant, development and enterprise efforts. Identification of partners/resources. Best practices identified by unit. Create unit contacts for coordination/tasks. Establish methods of donor recognition and tracking. Slide56: Entrepreneurial Strategies Provide training/support via KUCR, KUEA and various in-house sessions. Submit annually a resource creation plan, effort review and grant proposal. Pursue formal, dedicated expertise and partnerships for grant efforts. Practice traditional care of constituents, attending to connections, supporters and resources. Slide57: Facilitator: Kathryn Nemeth Tuttle Leader: Ruth Stoner CHARGE: Develop a clear vision for the staff development culture we want to grow in Student Success. Student Success Staff Enhancement and Development Strategies Slide58: Participants: Kathleen Ames Oliver Human Resources Mary Chappell KU Recreation Services Laura Cripple Center for Campus Life Tony Daniels Office of Multicultural Affairs Heather Frost Counseling and Psychological Services Linda Gerdes Office of Student Financial Aid Nona Golledge Department of Student Housing Ryan Gove Freshman-Sophomore Advising Center Megan Hill Office of Admissions and Scholarships Melodie Hough Office of the University Registrar Marshall Jackson Student Development Center Pat Pisani Hilltop Child Development Center Sherry Rhine Student Health Services Rhonda Sharp KU Writing Center Dawn Shew KU Memorial Unions Wendy Shoemaker University Career Center Kathy Talbot New Student Orientation Student Success Staff Enhancement and Development Strategies Slide59: Student Success Staff Enhancement and Development Strategies Mission: Enhance professional and personal growth of Student Success staff. Enhance the quality and effectiveness of Student Success services. Recommendations: Create a professional development model that: allows all staff members to participate builds on a flexible schedule becomes part of their jobs creates an inclusive environment Create a Professional Development Committee. Develop a “Personal Professional Development Plan” for individual staff members. Slide60: Recommendations - Continued: Offer on-going interactive programs to promote connectedness. Outline a year-long calendar of programs & activities. Recommend a budget for model implementation. Identify assessment needs. 50% release time for a staff member to manage the professional development program. Ownership: Staff members, supervisors & unit directors “buy into” concept: Professional development program is for all staff members. All staff members are considered “professional” in the work they do. Outcomes: Professional development occurs at 4 levels – employee, unit office, Student Success, and University. Student Success Staff Enhancement and Development Strategies Student Success Staff Enhancement and Development Strategies: Student Success Staff Enhancement and Development Strategies Examples of Programs: Training Programs Seminars Speakers Conferences Community Service Incentives Celebrations Picnics Examples of Events: Publication Exchange Knowledge at Noon Camp Success Professional Development Day Town Hall Meetings Cyber Library Journal Club Team Olympics Welcome Wagon True Colors Slide62: Facilitator: Richard A. Johnson Leaders: Frank DeSalvo and Jane Tuttle CHARGE: Develop a general assessment model that can be implemented by each Student Success department and that can be used as a framework to assess the effectiveness of the various Priorities. Assessment of Program Effectiveness Slide63: Participants: Vince Avila Department of Student Housing Jim Daugherty School of Fine Arts Ann Eversole Dean of Students Office Joann Keyton College of Liberal Arts and Sciences Bill Kummerow Academic Technology Services Emily Malin Freshman Sophomore Advising Center Sean McCarty KU Student Karen Multon School of Education Jonathon Ng Office of Admissions and Scholarships Diana Robertson Department Student Housing Assessment of Program Effectiveness Slide64: Assessment of Program Effectiveness Recruitment Retention Graduation Direct Contributions Success Factors for Students: Graduate within four years Achieve the General Education Goals and graduate/professional education goals Are academically successful Feel safe Are healthy Are involved and connected Feel that they matter Have sufficient financial support Have goals and are achieving them Have a comfort zone at the University Conceptual Model: Indirect Contributions Slide65: Recommendations: The tool is flexible and dynamic – it is a process, not a form. Non-users need to be included in the assessment. Every service/program should be reviewed within a 3-year cycle. The assessment is done in preparation for budget development and planning for the next academic year. Assessment of Program Effectiveness Slide66: Recommendations - Continued: The assessment is completed by someone who can make it actionable. Student Success should offer 2-hour workshops that cover hands-on evaluation methods. The tool should not be used until the student success factors are defined and finalized. Assessment of Program Effectiveness Slide67: Assessment of Program Effectiveness THANK YOU to all participants!!: THANK YOU to all participants!! Next Steps:: Next Steps: Gather additional input today (please complete feedback form!) Identify key themes Decision on Tuition Enhancement Funding Requests Implement recommendations that can be accomplished now Establish new groups as needed for on-going implementation Determine next Priorities Finalize plan by August 1 and share Slide70: Discussion Thanks very much for participating!