Using Social Media To Monitor Customer Pul

Information about Using Social Media To Monitor Customer Pul

Published on January 9, 2014

Author: markdelgado

Source: authorstream.com

Content

USING SOCIAL MEDIA TO MONITOR CUSTOMER PULSE: USING SOCIAL MEDIA TO MONITOR CUSTOMER PULSE @ iammarkdelgado # bsmeday PowerPoint Presentation: TOP 10 THINGS I LEARNED AS A SR. COMMUNITY MANAGER @ iammarkdelgado # bsmeday #1 WHAT IS SOCIAL MEDIA MONITORING?: source: www.viralblog.com @ iammarkdelgado # bsmeday #1 WHAT IS SOCIAL MEDIA MONITORING? People are already talking about you online.: People are already talking about you online. #2 WHY SOCIAL MEDIA MONITORING? @ iammarkdelgado # bsmeday Gone are the days of one-way customer communication.: Gone are the days of one-way customer communication. #3 WHY SOCIAL MEDIA MONITORING? @ iammarkdelgado # bsmeday It promotes brand loyalty, not just awareness.: #4 WHY SOCIAL MEDIA MONITORING? It promotes brand loyalty, not just awareness. @ iammarkdelgado # bsmeday Big Brands: #5 WHO NEEDS SOCIAL MEDIA MONITORING? Big Brands @ iammarkdelgado # bsmeday Small Brands: #6 WHO NEEDS SOCIAL MEDIA MONITORING? Small Brands @ iammarkdelgado # bsmeday Advertising and Public Relations Practitioners: #7 WHO NEEDS SOCIAL MEDIA MONITORING? Advertising and Public Relations Practitioners @ iammarkdelgado # bsmeday Social Media Practitioners: #8 WHO NEEDS SOCIAL MEDIA MONITORING? Social Media Practitioners @ iammarkdelgado # bsmeday Make it personal. Stop hiding from brand logos.: #9 WORDS OF ADVICE Make it personal. Stop hiding from brand logos. @ iammarkdelgado # bsmeday Choose your battles.: #10 WORDS OF ADVICE Choose your battles. @ iammarkdelgado # bsmeday

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