Published on November 4, 2009
TO: Leinie’s Executive Management Team : TO: Leinie’s Executive Management Team INTRODUCTION : INTRODUCTION “Leinie’s looking to maintain a U.C.L. and L.C.L. for bottling of beer” Quality management and process implementation plan. Define and explain variation. Examine Leinie’s quality tools. T.Q.M. model and methodology. Detail and implementation plan. Summarize requirements for improvement process. PROCESS IMPROVEMENT STEPS : PROCESS IMPROVEMENT STEPS Acknowledging a problem/issue. Delegating person/group to study. Define variations: U.C.L. & L.C.L. in oz./bottle. Tools required. Select improvement method: Sampling. Random, systematic, stratified-random. Implementation. Policy & procedure. PROCESS VARIATION : PROCESS VARIATION Improve Customer Satisfaction. Reduce over and under filling. Production Process. UCL – 12.2 oz/bottle. LCL – 11.8 oz/bottle. QUALITY TOOLS : QUALITY TOOLS Observe the operation. Collect data. Histogram. Control charts. HISTOGRAM : HISTOGRAM CONTROL CHART : CONTROL CHART T.Q.M. METHODOLOGY : T.Q.M. METHODOLOGY Sampling: Statistical practice concerned with individual observations. Intended to yield some knowledge about a population. The sampling process comprises several stages: Defining the population of concern. Specifying a sampling frame, a set of items or events possible to measure. Specifying a sampling method for selecting items or events from the frame. Determining and implementing the sample size. Sampling and data collecting. Reviewing the sampling process. SAMPLING METHODS : SAMPLING METHODS Even though there a lot of methods of sampling Leinie’s uses: Simple Random Sampling. Systematic Sampling. Stratified Sampling. Accept not accept decision: risk Producer’s Risk. Consumer ‘s Risk. Continuous sampling plan. Binomial Distribution: IMPLEMENTATION PLAN : IMPLEMENTATION PLAN Designate individuals/groups. Develop timelines. Research/testing team. Unsatisfactory samples. Machine re-calibration. Documentation. REQUIREMENTS FOR IMPROVEMENT PROCESS : REQUIREMENTS FOR IMPROVEMENT PROCESS Quality Policy. Create a Quality Culture. Documentation. Managing Production. Managing Products. Quality Control. Managing Workers. System Review. SUMMARY : SUMMARY Based on the information provided by the bottling division supervisors, it would be in the best interest of the Leinenkugel’s Executive Management Team to proceed with the improvement process plan. References : References Leinenkugel’s. (2009). Beginning of an old world tradition. Retrieved October 17, 2009, from http://www.leinie.com/1st_gen_history.html Leinenkugel’s. (2009). The beers. Retrieved September 3, 2009, from http://www.leinie.com/beers.html MolsonCoors. (2009). Leinenkugel’s builds on brewing experience with the introduction of year round brew: classic amber lager. Retrieved October 11, 2009, from http://www.molsoncoors.com/newsroom/press-releases/45-2009/559-leinenkugels-builds-on-brewing-experience-with-the-introduction-of-year-round-brew-classic-amber-lager MolsonCoors. (2009). Responsibilities. Retrieved October 16, 2009, from http://www.molsoncoors.com/responsibility/data/objectives United Nations Global Compact. (2009). Corporate citizenship in the world economy. Retrieved October 17, 2009 from http://www.unglobalcompact.org/docs/news_events/8.1/GC_brochure_FINAL.pdf Slide 15: Any Questions on this Presentation? Comments?