Worldwide Customer Relationship Management report forecasting 2018

Information about Worldwide Customer Relationship Management report forecasting 2018

Published on July 30, 2014

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Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts & Analysis (2013 – 2018) By MarketsandMarkets: Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts & Analysis (2013 – 2018) By MarketsandMarkets © RnRMarketResearch.com ; [email protected] ; +1 888 391 5441 Published: June 2013 No. of Pages: 248 Single User PDF: US$ 4650 Corporate User PDF: US$ 7150 Order this report by calling +1 888 391 5441 or Send an email to [email protected] with your contact details and questions if any. PowerPoint Presentation: Market Research Report on “Customer Relationship Management (CRM) Market & Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts & Analysis (2013 – 2018)” added to ReportsnReports . Customer Relationship Management has become a vital part for various functions across global enterprises. Advancements in Social CRM have made it faster, reachable and have also brought in vital information on business analytics. Enterprises are adopting social CRM as an additional channel in the overall CRM software solutions. Social CRM refers to a social layer on top of tradition CRM software solutions; these solutions provide enterprises with several advantages including increased transparency, better communication of business ideas and information, flexibility and performance. Social CRM helps companies to establish customer engagements and increase their brand presence among customers. Social CRM focuses on capturing the customers need and creating value for them in a transparent business environment © reportsnreports.com ; [email protected] ; + 1 888 391 5441 Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018) PowerPoint Presentation: Major forces driving this market are the rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis. Enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers. Today, CRM is not limited only for increasing sales and improving marketing activities, but to bring in more customer engagement with the enterprises Complete report available @ http://www.reportsnreports.com/reports/249662-customer-relationship-management-crm-market-social-crm-social-monitoring-social-listening-social-mapping-social-measurements-social-engagement-social-middleware-global-advancements-forecasts-analysis-2013-2018-.html . © reportsnreports.com ; [email protected] ; + 1 888 391 5441 Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018) PowerPoint Presentation: Some of the major vendors are SAP, Oracle, Salesforce.com, Amdocs and IBM. Companies such as Lithium and Jive Inc. are moving towards Social CRM market and many others have ventured into it as well. MarketsandMarkets believes that the need for increasing enterprise CRM needs, along with social media boom is playing a pivotal role in shaping the future of emerging social CRM software. Social CRM solutions are bringing enterprises closer to their customers by utilizing the prevailing social platforms. The major players in Customer Relationship Management market include Acquia , Amdocs, IBM, Jive Software, Lithium, Microsoft, Netsuite , Nimble, Oracle, Pegasystems , Ramco Systems, SAGE, Salesforce , SAP, Sugarcrm and Key Innovators. Inquire for Discount on price $4650 @ http://www.reportsnreports.com/contacts/discount.aspx?name=249662 . © reportsnreports.com ; [email protected] ; + 1 888 391 5441 Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018) PowerPoint Presentation: © reportsnreports.com ; [email protected] ; + 1 888 391 5441 Table of Contents 1 Introduction 1.1 Research Overview 1.2 Research Methodology 1.3 Market Overview 2 Executive Summary 2.1 Abstract 2.2 Overall Market Size – CRM 2.3 Overall Market Size – Social CRM 3 Market Ecosystem And Dynamics 3.1 Market Ecosystem 3.2 Market Dynamics 4 CRM: Market Size And Forecast By Application 4.1 Overview And Introduction 4.2 Customer Service And Support 4.3 Marketing 4.4 Sales 4.5 Other Applications (Innovations, Collaboration, Customer Experience) 5 CRM And Social CRM: Market Size And Forecast By Deployment Types 5.1 Overview And Introduction 5.2 Hosted 5.3 On-Premise 5.4 Hybrid 6 Social CRM: Market Size And Forecast By Solutions 6.1 Overview And Introduction 6.2 Social Monitoring And Social Listening 7 Social CRM: Market Size And Forecast By End-Users 7.1 Market Analysis By Verticals 7.2 Market Analysis By Company Size 8 Social CRM: Market Size And Forecast By Regions 8.1 Overview And Introduction 8.2 North America 8.3 Europe 8.4 Asia-Pacific And Japan (APAC) 8.5 Middle East And Africa (MEA) 8.6 Latin America (LA) Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018) PowerPoint Presentation: 9 CRM And Social CRM: Market Analysis, Trends And Insights 9.1 Market Evolution 9.2 Go To Market And Trends 10 CRM And Social CRM: Competitive Landscape 10.1 Portfolio Comparison 10.2 Venture Capital (VC) Funding Analysis 10.3 Mergers And Acquisitions (M&A) 10.4 Social Reach 11 Company Profiles ( Mnm View, Overview, Products & Services, Financials, Swot And Strategy & Analyst Insights)* 11.1 Acquia 11.2 Amdocs 11.3 IBM 11.4 Jive Software 11.5 Lithium 11.6 Microsoft 11.7 Netsuite 11.8 Nimble 11.9 Oracle 11.10 Pegasystems 11.11 Ramco Systems 11.12 SAGE 11.13 Salesforce 11.14 SAP 11.15 Sugarcrm 11.16 Key Innovators © reportsnreports.com ; [email protected] ; + 1 888 391 5441 Purchase a copy of this report @ http://www.reportsnreports.com/purchase.aspx?name=195916 . Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018) PowerPoint Presentation: ReportsnReports ReportsnReports.com provides market research reports to industries, individuals and organizations with an objective of helping them in their decision making process. Our library of 400,000+ industry & country research reports covers 5000+ micro markets. This comprehensive collection of market research reports include market share analysis, industry analysis, information on products, countries, market size, trends, business research details and much more. Our research specialists & industry experts, through our market research offerings, ensure we deliver on all your business & industry research requirements - first time and every time! © reportsnreports.com ; [email protected] ; + 1 888 391 5441 Customer Relationship Management (CRM) Market & Social CRM – Global Advancements, Forecasts & Analysis (2013 – 2018)

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